John Kim | Page 14

I would like to report an incident that occurred between I would like to report an incident that occurred between me and Lexus Dealership in Beverly Hills. The initial purpose of my visit was to sell my car I would like to report an incident that occurred between me and Lexus Dealership in Beverly Hills. The initial purpose of my visit was to sell my car. Once I talked to sales person about selling my car they started offering me a new car. However, I told them that buying a new car was secondary because my main concern at the time was selling my car. After spending several hours at the dealership I decided that I will buy a new car from them since they are buying mine... not to mention that another Lexus dealer offered me a better deal . Jim Falk Beverly Hills promised that they will price-match and honor same deal. After agreeing to buy a car from them, sales person told me that their dealer didn't have the model I desired so that they had to deliver it from Santa Monica Lexus dealership. Sales manger promised that the car will arrive in 20 minutes with Michelin tires as I requested. But it arrived next day, and it was delivered from Lexus of Woodland Hills and with different low quality tires with a half empty tank of gas. Nonetheless, my deal with the dealer was that I will pay $1500 as a TOTAL DOWN payment which was ok for me , since that what was offered to me by another dealer , and Jim Falk Lexus agreed to price-match it. However, the problem accrued at the financing department when the employee told me (after signing the contract, first they make you sign on electronic signature touchpad then print the actual lease agreement , which already signed ) that my down payment does not include the first month payment and registration fee. I was shocked. I was told since I already signed the contract and the car was delivered ( which was a total lie ) I had to buy it. However, the fact that I was overcharged and lied to bothered me. The next day I called the dealership and they refused to take care of the problem saying that all they can offer is a complimentary service coupon. I decided to call the General Sales Manager John Kim, the General Sales Manager, who turned out to be the most unprofessional and rude manager ever. I explained my issue and said that their dealership lied to me and told me about extra charges only after signing the contract. I also mentioned that other dealership offered me that the down payment includes the first month payment and registration fee and that's what you promised to honer the same deal. His answer was "I don't care what other dealerships do". Basically, the entire Lexus staff didn't admit what the did and they refuse to refund the amount that was overcharged and instead offer me some pointless coupon that I was supposed to get anyway. Treating customers this way and then refusing to be responsible for such actions is unacceptable. especially during a pandemic. Instead of trying to be helpful and be thankful that during this hard times we customers still buy cars, they just do one thing very professionally , ripping off, screwing, lying and being dishonest. I noticed that there are many bad reviews about this dealership regarding the same issue. It seems like Lexus of Beverly Hills is specialized in making people sign contracts and then telling the real amount. I would like Lexus to refund the overcharge and improve the way they work. I personally advised my friends to stay away from Jim Falk Lexus of Beverly Hills as far as possible, unless some people enjoy being ripped off and scammed by these liars. More

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A great purchase experience! The online application and form submission was worth my time to expedite the process. I drove away with my new GX in less than an hour. form submission was worth my time to expedite the process. I drove away with my new GX in less than an hour. More

by BQ Verified Customer Verified Customer

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Great for sales dept but Finance dept regretfull and bad Mr.KIm & Park properly help me for the leasing NX300h but after final deicision take me to financial dept force to additional charged unnecessary Mr.KIm & Park properly help me for the leasing NX300h but after final deicision take me to financial dept force to additional charged unnecessary things $2099.00. When we came back home .feels terrible. More

by OLYMPICPOOLSPA Verified Customer Verified Customer

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Great service.... Loved working with Michael Shin. He was so nice, polite and very professional. Everyone at the office was so friendly and helpful...... will recommen Loved working with Michael Shin. He was so nice, polite and very professional. Everyone at the office was so friendly and helpful...... will recommend to my friends to buy from this dealership. More

by GIE905 Verified Customer Verified Customer

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Mr. Kim Was great and Tim,and Mr Hall. Very helpful. Mr Mr. Kim Was great and Tim,and Mr Hall. Very helpful. Mr Kim made it happen his energy was Great. I told my sister to look for a car here. Mr. Kim Was great and Tim,and Mr Hall. Very helpful. Mr Kim made it happen his energy was Great. I told my sister to look for a car here. More

by CORMOORE1123 Verified Customer Verified Customer

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Good experience, no issues Purchased a low mileage 2 year old Lexus here. Price was very good, car was in great condition, buying experience was low hassle. Sales person was q Purchased a low mileage 2 year old Lexus here. Price was very good, car was in great condition, buying experience was low hassle. Sales person was quick to answer my questions before I went in to look at car. Drove almost two hours to Beverly Hills to make this purchase and was worth it. The same car at dealerships closer to me were $2-3k more expensive. More

by SDCheech Verified Customer Verified Customer

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Service was good but I think your guys can due better when costumer call or send a text message but I’m very happy with my car when costumer call or send a text message but I’m very happy with my car More

by GOLFONMONDAYS@icloud.com Verified Customer Verified Customer

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My experience with the Beverly hills Lexus staff was great. Juanito was completely awesome! He made us feel super comfortable, answered all our questions, gave us tips and tricks on car buying and just great. Juanito was completely awesome! He made us feel super comfortable, answered all our questions, gave us tips and tricks on car buying and just over all made the experience a lot friendlier and personal. Thank you Juanito. More

by MAYRA.ELIAS Verified Customer Verified Customer

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Smart sales person and manager The sales team recognized that I was an informed new car purchaser and figured out how to get the deal done quickly and efficiently. Kudos to the pric The sales team recognized that I was an informed new car purchaser and figured out how to get the deal done quickly and efficiently. Kudos to the pricing manager for knowing the market for this vehicle and beating the price of 15 other Lexus dealers in Southern California. I plan to steer my friends and family to this team whenever they want to purchase a new Lexus. Thanks again. More

by Mark Verified Customer Verified Customer

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Not quite the 'Lexus Experience' I visited the dealership already knowing which vehicle to purchase and the price. The transaction went smoothly, although it took longer than expected I visited the dealership already knowing which vehicle to purchase and the price. The transaction went smoothly, although it took longer than expected and the 'Lexus Experience' was missing. After 37 days, I have still not heard back from the dealership regarding the touch up paint they were going to provide or received any contact to bring the vehicle back for their team to complete the touch up as they mentioned for some areas on the vehicle. The post-sale process and follow-up outreach was also missing, so it's possible my customer loyalty to the dealership was not valued. Therefore, my average score rating is on the generous side. More

by TBELDNER Verified Customer Verified Customer

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