John Lavelle | Page 2

Joyce Honda responded

We truly appreciate you taking the time to share your experience, and we’re very sorry for the frustration and inconvenience this situation has caused. We completely understand how concerning it must have been to make multiple visits for the same issue, only to receive different updates each time. That’s not the level of clarity or consistency we aim to provide, and we apologize for that. Intermittent or slow tire leaks can sometimes be difficult to diagnose, especially if the puncture is small or located in an area that may not be repairable. However, we recognize that the communication along the way should have been clearer and more consistent so you could feel confident in the recommendations being made. Your experience is not being taken lightly. We would truly appreciate the opportunity to review your visits in detail and ensure everything was handled properly, as well as address any remaining concerns you may have. Please reach out to us directly at your convenience so we can make this right. Thank you again for your feedback — it helps us improve and better serve our customers. Warm Regards, Erik Matos 973.361.1396 erik_matos@joycehonda.com

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind words and for being such a loyal customer. We truly appreciate your continued trust and support over the years. It means a lot to our entire team to know that you've had great experiences with us. We look forward to continuing to serve you and appreciate you being part of the Joyce Honda family!

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you for taking the time to share your feedback! We’re very pleased to hear that you experienced on-time service and clear communication throughout your visit. Providing efficient, transparent service is always our goal. It’s also wonderful to know that our service department, front office team, and shuttle driver all contributed to making your experience a positive one. We truly appreciate your business and look forward to assisting you again in the future!

Joyce Honda responded

Thank you for taking the time to share your feedback. We truly appreciate your kind words about our team — providing friendly, respectful service is very important to us, and we’re glad that came through during your visit. We also understand your frustration regarding the 3% credit card fee and the pricing of the battery. Added costs are never welcome, especially when you’re in a situation where you need a repair right away. Our pricing reflects not only the part itself, but also professional installation, warranty coverage, and the convenience of immediate service. That said, we never want anyone to feel caught off guard or taken advantage of. Your feedback is important and will be shared with our management team. We genuinely value your business and hope we’ll have the opportunity to better serve you in the future.