John Lorence
John Lorence at Manly Honda

John Lorence

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.5
53 Reviews
4.5

53 Reviews

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53 Reviews of John Lorence

August 19, 2025

Dealership Rating
Employee Rating

My experience with Manly Honda was very good! They helped me with a new key for my Honda Pilot, they also made a video showing me all of the things that where not up to par on my vehicle, much be More

by kimberley.robinson2
Service Price Transparency
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Recommend Dealer
Yes
Aug 19, 2025

Manly Honda responded

Hi, and thank you for being our customer and sharing your recent service visit feedback! We value you and your business and look forward to your next visit. Best, Your Manly Honda Team!

August 19, 2025

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Employee Rating

They wouldn’t answer for a few days , and my car made a noise at night while driving it after being fixed I took it in and John told me to take it in when it made it again which made no sense to me and the More

by Salinas
Service Price Transparency
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Recommend Dealer
No
Aug 19, 2025

Manly Honda responded

Hi Salinas, Thank you for sharing your experience with us, and we appreciate your business! I’m very sorry to hear that, after your visit, you continued to have concerns with your vehicle and felt we didn’t provide the support you needed. That is never the level of care we want for our customers. We truly value your time and trust, and I want to assure you we take your feedback seriously. If you’re open to it, I’d like to personally review what happened and work with our team to make sure your concerns are fully resolved. Please feel free to reach out to me directly at 707-535.1163 -- jrocha@manlyauto.com We appreciate the opportunity to earn back your confidence, and we’re committed to supporting you moving forward. Best regards, Jose Rocha Customer Experience Manager and Manly Honda Service Team

August 12, 2025

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Good service and washed my vehicle this time which was nice . Had a screw on the tire after which I may of picked up after picking up the car More

by HOLLY.AUSTINSON
Service Price Transparency
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Recommend Dealer
Yes
Aug 12, 2025

Manly Honda responded

Hi Holly - Thank you for being our customer and sharing feedback on your most recent service visit. We strive to always provide a five-star experience, and we fell short. My name is Jose Rocha, Service Drive Manager, and I would like to better understand how we can improve to ensure we don't make the same mistakes. Is there a time I can call and take a few moments of your time? I look forward to hearing how we can improve. Best, Your Manly Honda Team!

July 30, 2025

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this dealership has competent, polite and efficient staff that are willing to go the extra mile. More

by MCRISTEN
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Recommend Dealer
Yes
Aug 01, 2025

Manly Honda responded

Thank you for choosing Manly Honda and for being our customer! Until next time, Your Manly Honda Team!

Aug 01, 2025

Manly Honda responded

Awesome, we appreciate the feedback! Have a great weekend!

Aug 01, 2025

MCRISTEN responded

I will be back!

May 27, 2025

Dealership Rating
Employee Rating

Pleasant I'm happy with the service I feel they took good care of my car More

by Maryamaral707
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

Jun 26, 2025

Manly Honda responded

Thank you so much for choosing Manly Honda! We genuinely appreciate your support and are always grateful for your feedback. We can’t wait to see you again soon! Warm regards, Your Manly Honda Team

May 09, 2025

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Employee Rating

Very nice and welcoming Very easy to work with and made sure everything was to my liking. Also appreciated the frequent updates throughout the day and video of my car while it was being serviced. More

by BZKT727
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

Jun 27, 2025

Manly Honda responded

Thank you for selecting Manly Honda! We sincerely appreciate your support and value your feedback. We look forward to welcoming you back soon! Best regards, Your Manly Honda Team

April 26, 2025

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Employee Rating

Again very professional. Clean and quiet area for waiting. Comfortable area away from the winter elements. More

by MARIACYC
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Recommend Dealer
Yes
Jun 27, 2025

Manly Honda responded

Thank you so much for choosing Manly Honda! We're truly grateful for your support and genuinely value your feedback. We can't wait to see you again soon! Warmest regards, Your Manly Honda Team

April 21, 2025

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Employee Rating

The authorities are clean to grab the coffee machine was broken. Wish there were some cookies. I got a text saying how everything was. I responded and got no answer back. More

by STEVOCOOK69
Recommend Dealer
No

Other Employees Tagged: John Lorence

March 29, 2025

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Employee Rating

I had Manly Honda install splash guards for my new 2025 Honda Civic Si. Nicely done. Thank you John! More

by Steve Caywood
Service Price Transparency
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Recommend Dealer
Yes
Jun 28, 2025

Manly Honda responded

Thank you for sharing your feedback and for being part of our community! We truly appreciate you and your continued support. Looking forward to the next time we connect. Warm wishes, Your Manly Honda Team!

March 28, 2025

Dealership Rating
Employee Rating

Dealer is fine to work with for basic services and issues. Usually pretty prompt/convenient. More

by JESSICA@JESSICAFUNK.COM
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Recommend Dealer
Yes
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