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John Lorence
John Lorence at Manly Honda

John Lorence

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.5
66 Reviews
4.5

66 Reviews

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66 Reviews of John Lorence

February 09, 2026

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Employee Rating

It went smoothly Test drove 2 models of 2025 vehicles, very limited inventory and no 2026 models More

by CAVILES0
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

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February 06, 2026

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Went there to get work done. It was done in a timely manner No thanks More

by KASEYDRADY
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

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January 30, 2026

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Good service, friendly Kept me informed, offered transportation Gave me accurate estmate. Car was clean when I got it. More

by Ponysmom
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

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Jan 31, 2026

Manly Honda responded

Thank you for choosing Manly Honda and for taking the time to leave a review. It means a lot to us. We appreciate you and look forward to seeing you again! Your Manly Honda Team

January 26, 2026

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The staff is friendly, competent and timely. The prices are reasonable and I can trust the work that is done. More

by MCRISTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr, Lucia Chavez Lopez, Daniela Velazquez Martinez, Hiram Lopez, Tony Inzunza

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Jan 30, 2026

Manly Honda responded

Thank you for choosing Manly Honda and for taking the time to leave a review. It means a lot to us. We appreciate you and look forward to seeing you again! Your Manly Honda Team

January 25, 2026

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Employee Rating

Did a half xxx job They did a free 30pt check. ..sent me the video and pointed out the blue crusty fluid, and showed the dirty filters and just said 'looks good' ... More

by Lburn83
Recommend Dealer
No

Other Employees Tagged: John Lorence

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Jan 26, 2026

Manly Honda responded

Thank you for sharing this with us. I’m truly sorry for the frustration you experienced. I completely understand why this left you feeling disappointed and questioning the level of care provided. When we point things out during an inspection, we also owe you clear explanations and confidence in what you’re seeing, and it’s clear we fell short there. Your feedback about the inspection video, the fluid condition, and the filters is important. A multi-point inspection should never feel rushed or incomplete, and it certainly shouldn’t leave you feeling brushed off with a “looks good.” That’s not acceptable, and I appreciate your honesty about it. I would really like the opportunity to review this personally and make things right, whether that’s going over the inspection in detail, addressing anything that may have been missed, or finding a solution that works best for you. Please feel free to reach out to me directly. Your time, trust, and vehicle deserve better, and I’d like the chance to earn that back. Jose Rocha Customer Experience Manager Manly Honda 📞 707-535-1163 ✉️ jrocha@manlyauto.com

January 18, 2026

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Employee Rating

Efficient, polite, respectful staff. I really liked the video of the inspection. I appreciate the comfortable waiting area. More

by GAILNBOB
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

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Jan 30, 2026

Manly Honda responded

Thank you for choosing Manly Honda and for taking the time to leave a review. It means a lot to us. We appreciate you and look forward to seeing you again! Your Manly Honda Team

January 03, 2026

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Great service! I feel taken care of & well informed! I like the video Of my car ! Showing details! Letting me know, next time I will need brakes! So no surprises! More

by MARYWEISS8
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

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Jan 03, 2026

Manly Honda responded

Happy New Year! Thank you for choosing Manly Honda. We appreciate your business and look forward to seeing you again. Best, Your Manly Honda Team

December 27, 2025

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Friendly Knowledgeable Professional John and the mechanic were friendly, knowledgeable and professional. I feel secure taking my car to them. More

by ABUNGATA
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

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Jan 01, 2026

Manly Honda responded

Happy New Year! 🎉 Thank you for choosing Manly Honda. We appreciate you and are grateful for the opportunity to serve you. We look forward to welcoming you back soon! Best, Your Manly Honda Team

November 07, 2025

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Employee Rating

Went to have my timing belt replaced and had a few other things done based on service advisors recommendation More

by Kim O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2025

Manly Honda responded

Thank you for choosing us! We sincerely appreciate your trust and look forward to serving you with each visit. Sincerely, Your Manly Honda Team

October 30, 2025

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Employee Rating

Easy in. ..no car wash...easy out John helped me get in and out, without disturbing my busy schedule. More

by CINDYJENKINS
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

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Nov 20, 2025

Manly Honda responded

Thank you for choosing us! We sincerely appreciate your trust and look forward to serving you with each visit. Sincerely, Your Manly Honda Team

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