John Manning

The service department did an oil change on my vehicle it was the first oil change my vehicle was only 4 months old after the oil change a custom customer of mine I said hey keep your car is leaking oil so I brought it back to Merchants and they said that there was a cracked oil filter housing and they were going to charge me $500 to fix it this was their problem the mechanic cracked it when he did the oil change he either cross-threaded the cap or he over tighten the cap which caused it to crack because of the cold weather instead of them saying this is my fault we will fix it they charged me $500 to get my car back do not go to Merchants for your service.. THERE SERVICE MECHANICS ARE.LIERS AND DON'T FESS UP TO THERE MISTAKES DON'T USE THEM

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Recently purchased my second car from Joe Hodgson. He’s one of the best salesman I know He’s reliable, honest and quick to respond. Knew what I was looking for right away and even had it pulled up ready to go. Love my Honda CRV the best decision I’ve made. The facility is clean and customer service is fabulous I wouldn’t want to go anywhere else!

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I've been going to Merchants for about 2 years to get my Jeep Cherokee serviced, which I also purchased at Merchants. I'm typically greeted by my wrench angels known as Edward Wheaton, Courtney Caisse or Sheila Wood. Great people, easy to work and I'm left smiling, which matters so much after an already stressful work week. John Manning and Sheila also get a lot of credit for working with the warranty company and keeping me from spending thousands on repairs. Sales credit goes Lisa Petrucelli for selling me the Jeep and Eric Huffman for helping my good friend find his new to him GMC Terrain. My only gripe is that you should put your prices on the vehicles you're selling. I recognize the sales tactic, but it's counter-productive.

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John Manning was fabulous to deal with ---- they fixed my car and the cost was less than I thought. I will recommend them to anyone.

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I would like to thank John in the service dept as well as David in who is the service shop foreman. I have a 2012 Jeep Grand Cherokee that I thought was a bad bearing or something in the front end that was making a rotational noise. Both individuals took in the vehicle and diagnosed that it was nothing in the front end but an issue with the new tires that I had.They only had 14K miles on them and were rated for 65K miles. After further testing they had told me that the tires are what was making the rotational noise and later that day went to where i purchased the tires and updated them to a new set of tires. The issue is no longer there and happy again that I can enjoy my vehicle once again. I just want to say thanks again to all that were involved in getting this issue diagnosed and very quickly. I would highly recommend this service dept to anyone looking to get the job done right the first time Thanks again.

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Just wanted to pass along a quick review of my buying experience at Merchants. I walked in with little confidence due to my credit restrictions. I met with Joe Hodgson and explained my situation and requests for a vehicle. Within 3 hours I was an owner of a new to me vehicle!! Thank you Joe and the team at Merchants!!!

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Rodeny helped me in everyway with looks at your cars explaining everything more then once for me. I love how he said everytime he left {Give me 10 mins} which was 25 or 30 mins. Always asking if I needed anything, provided pizza & dunkins coffee for me. Rodney is very GOOD with his job and very good with customer support. This same day Rodeny put my son in a new car to, He touch the heart of a Mother all around. May you always be safe and good health. With my prayers to you, Patricia Durant.

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Gene C. Is an excellent car dealer. The whole experience was relatively painless. Got a great car, Kia Sportage, at a competitive price. Financing for less than perfect credit was easily obtained at not too horrible an interest rate. If you’re looking for a good, new to you car, I recommend Merchants Auto and Gene C.

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We had an excellent experience at Merchant's Auto. We went in to buy a used car with a specific model in mind. Our salesman, John Hannon, worked with us by showing us many different models from the wide array of choices on the lot. We decided on a different model than we had planned, and are very happy with our choice. Everyone we interacted with was pleasant and enjoyable. We would recommend Merchant's to anyone looking for a positive car buying experience and will definitely go back again.

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I am so pleased with the service and process of buying a car from Merchants! They welcomed us and listened to what we were looking for and found us the right car! Lisa was amazing and stayed right on top of everything!! I couldn't say enough how wonderful she was!

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