John Mason
John Mason at Southern Team Hyundai Nissan Subaru Volkswagen

John Mason | Page 6

Collision Center Manager

Southern Team Hyundai Nissan Subaru Volkswagen

6520 Peters Creek Rd
Roanoke, VA 24019

Contact Me
4.4
65 Reviews

Industry Experience

33 yrs, 5 mos

Specialties & Trainings

ICAR PLATINUM , ICAR GOLD CLASS , ASE CERTIFICATIONS

4.4

65 Reviews

Write a Review

65 Reviews of John Mason

May 28, 2024

Dealership Rating
Employee Rating

One time,perfect work no complaints and constant updates Excellent services,always friendly, even came after me so I could get my car when it was ready More

by DLB4154
Recommend Dealer
Yes

Other Employees Tagged: Mike White, Melissa Sigmon- SUBARU , Travis Dewease

May 25, 2024

Dealership Rating
Employee Rating

I went into the collision center for a repair. My car was kept for almost 5 weeks sitting. I already notified the dealership I had to pay for a dental out of pocket and was in between moving. when More

by amirmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 09, 2024

Dealership Rating
Employee Rating

Awesome team, extremely nice and knowledgeable. Would and will refer to friends and family in the future. More

by jcalhoun672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith , Austin Sherry

May 14, 2024

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 01, 2024

Dealership Rating
Employee Rating

The service was prompt, The staff was very helpful and courteous. I highly recommend this company. More

by copyquest2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Smith , Austin Sherry

May 02, 2024

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 27, 2024

Dealership Rating
Employee Rating

Polite, courteous, good communication damage was fixed and repaired back to new. The collision center stayed in contact with me the entire time More

by purcellx6
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 27, 2024

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 16, 2024

Dealership Rating
Employee Rating

Great Hyundai service technicians and knowledgeable service writers! The waiting area is clean and comfortable. More

by DE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danielle Starkey , Mike Adams (Hyundai)

Mar 19, 2024

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 08, 2023

Dealership Rating
Employee Rating

The staff was very friendly when we entered the body shop. They knew exactly where our car was and gave us time to get all of our belongings out of it (total loss) More

by CARTERMOM09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Receptionist in collision

Nov 08, 2023

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 08, 2023

Dealership Rating
Employee Rating

I really appreciated the update texts; knowing how the repair process was going along. Everyone was so professional. More

by ARLENETOLLEY27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith , Austin Sherry

Oct 09, 2023

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 04, 2023

Dealership Rating
Employee Rating

Very happy and pleased that the Southern Team Subaru staff at the collision Center we're able to take care of my vehicle I'm very happy and satisfied customer. Plus it's a bonus that I bought my car the More

by GEOROX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2023

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 01, 2023

Dealership Rating
Employee Rating

We are repeat customers. Service was exceptional. Norris did everything needed for our new car More

by Hpchrisrogers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Ferguson, Keith Kelso, Norris Timmons , Delisa Alvis

Aug 01, 2023

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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