228 Reviews
Write a Review228 Reviews of John Medrano
November 11, 2012
Visited the dealership earlier and this has to be the easiest and most hassle free experience I ever had at a dealership. As most online car shopper, I shopped around online and called multiple dealershi easiest and most hassle free experience I ever had at a dealership. As most online car shopper, I shopped around online and called multiple dealerships to get pricing. Most of them gave a either high pricing or insisted their manager is capable of getting lower price but only if I drop in, do these people not know why we shop online in the first place? Called DCH Paramus Friday night and John immediately gave me a price, he even gave me OTD price so I know exactly what to expect when I come in. With the low price and straight forward talk from John, I was convinced to come in. Came in Saturday and met John, he went over everything that was needed to be done. For the first time ever, I did not feel like I was in a dealership buying car, no haggling, no tricks, nothing, what was mentioned over the phone was honored. I salute the management of DCH, your style of management and how you treat customers will no doubt earn my future business and many more customers I'm sure. If there's any negative from this experience, it was the long wait. The place had over a hundred people in there that day, can't really blame them on that. John even offered us sandwiches since we've been waiting for so long, even with more customers waiting, I never felt getting rushed. Bottom line - If you want to buy a car without the hassle of dealing with traditional salesman tactics, this is the place to go. -------------------------------------------------------------------------------------------------------------------------------------------------------------------- This is an update 6 months after my purchase of a 2013 Honda CRV. Nothing has changed about the sales experience, it was great. What is bothering me is the after sales experience. When I initially purchased the vehicle, I had the crossbar and door edge guard option added. I was told to come in on a weekday to have the parts installed since they do not install parts on weekends. This was ok, so I called John and set up a date for the installation. Problem was they did not have the parts for door edge guard in stock when I brought the car. How can they sell you something and not have the parts ready, or even a heads up courtesy to let me know it's not available so I wouldn't waste a trip, and I live 50 miles away. Since I live so far away so I planned to contact John when I know I'll make a trip to the area. This is what really bother me here, each time I called, I'm either unable to reach John, or getting placed on hold by the service department and nobody would respond. Six months later, my door edge guard is still not installed. Summary: Sales is top notch, Service or communication between sales and Service Department is lousy, follow up after sales especially if you have already paid for something is NON-EXISTING. More
August 20, 2012
John provided us with great service. Made car Shopping a lot less stressful and very enjoyable. I would definitely return to Paramus Honda & ask for John for future purchases . He's great! lot less stressful and very enjoyable. I would definitely return to Paramus Honda & ask for John for future purchases . He's great! More
August 20, 2012
John Medrano was AMAZING! I came in just to look around for new cars and planned to check out other dealers like Toyota, Hyundai, etc. with no intention of buying a car on the spot. However, John made me for new cars and planned to check out other dealers like Toyota, Hyundai, etc. with no intention of buying a car on the spot. However, John made me an offer that was unbelievable and I am still shocked to this day. I had TERRIBLE experience at a Toyota dealership with all the LONG wait and disrespectful attitude. At DCH Paramus Honda, I took 3 steps away from my old car and I was already welcomed with an amazing attitude from John and no wait. I never thought I would come out of a dealership feeling trust towards a dealer. John worked fast and was very thorough during each step of the process. Even took the time to show me all the little things that I could do with the car after he already handed me the keys. He didn't ditch me for another sale after being finished with me, he stayed with me to make sure all my questions were answered, even the ones I didn't think to ask. This experience was very unexpected and I look forward to buying my next Honda here; I only hope that John will still be around in the future so that he can be the one to take me through the process all over again! More
August 14, 2012
I wanted to take time out of my busy schedule to write you a short note of thanks and appreciation for taking such good care of us on our visit this past weekend. I have been to many dealership you a short note of thanks and appreciation for taking such good care of us on our visit this past weekend. I have been to many dealerships in the past few months and none have been able to deliver what they promised, except for you and your dealership. As you know my wife was fairly particular on what she needed and had financial constraints to deal with as well and you were able to complete the deal. We drove the car from the dealership to our vacation spot and it was a great experience. The Oddossey has quite a bit to offer and rides beautifully. Thank you again for going out of your way and making it all happen, as it is rare that there are still individuals like yourself who are dedicated enough to the customer’s needs. Sincerely, John and Jenna Landolfi More
July 23, 2012
John was very helpful in getting me set up with the new vehicle. He showed me all of the great features and how to set everything up to my preferences. He was very knowledgeable on all subjects pertaining vehicle. He showed me all of the great features and how to set everything up to my preferences. He was very knowledgeable on all subjects pertaining to the car and its features. More
Other Employees Tagged: John Medrano
July 18, 2012
John took care of business for us fast and efficiently. John took care of business for us fast and efficiently. He delivered exactly what we asked for with no surprises. If you go to DHC Paramas Honda, John took care of business for us fast and efficiently. He delivered exactly what we asked for with no surprises. If you go to DHC Paramas Honda, make sure to ask for him. He'll absolutely take great care of you. More
May 12, 2012
We went in with a price we wanted. We're clear and upfront and were approached in a very clear and upfront manner from John. Although it took a little while we were able to drive off the lot with our upfront and were approached in a very clear and upfront manner from John. Although it took a little while we were able to drive off the lot with our Pilot Touring THAT night. My wife also had to rush out and Eric did his best to get her out as fast as possible. I'd deffinately come in again if I was in the market for a Honda. More
Other Employees Tagged: John and Eric
May 09, 2012
Best car purchasing experience we have ever had. Jon Medrano went above and beyond. Not only did he know about the vehicles in which we were interested, but he had an awareness and appreciation of our Medrano went above and beyond. Not only did he know about the vehicles in which we were interested, but he had an awareness and appreciation of our budget and did whatever he could to make sure that we left with the optimal vehicle given our constraints and preferences. Would recommend him to anyone interested in purchasing a Honda. As an aside, the 2012 CR-V that we decided to go with is an awesome vehicle. More
April 20, 2012
Both John and Jose went out of their way to make certain that our expectations were met. We are very challenging customers, yet their professionalism, courtesy, and excellent customer service gave me confid that our expectations were met. We are very challenging customers, yet their professionalism, courtesy, and excellent customer service gave me confidence in our purchase. We walked in and drove away with the exact car and deal we were looking for in under 2 hours. More
Other Employees Tagged: Jose Hernandez