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John Nelson
John Nelson | Page 9
General Manager
Jaguar Land Rover Schaumburg
920 W Golf Rd
Schaumburg, IL 60194
188 Reviews
188 Reviews
Write a ReviewDealership Experience
15 yrs, 2 mos
188 Reviews of John Nelson
July 25, 2022
Saleman Ronnie is horrible in returning calls and does not answer questions. I purchased a vehicle online and he doesnt deserve any commission since he did nothing. I recieved the car today and driver sid not answer questions. I purchased a vehicle online and he doesnt deserve any commission since he did nothing. I recieved the car today and driver side tail light is not working and there is a letter missing in the rear emblem of the car. I spend over $34k on 2019 and that vehicle should of been looked over. More
by cinsalaco
Verified CustomerOther Employees Tagged: Tom Palm, Ronnie Robles, Raul Tomsa
June 24, 2022
Alex helped me find the car I was looking for in the price range that I was looking for as well. I felt like he had my best interest in mind and was willing to help in any way he could. price range that I was looking for as well. I felt like he had my best interest in mind and was willing to help in any way he could. More
by Ricardo
Other Employees Tagged: ALEX ALVARADO, Luis Guizar
June 16, 2022
We bought all of our land river vehicles here and they have made the experience very pleasurable and premium feeling! Especially thanks to Jacqueline, Hunter and Jaylin! Definitely will be using them in t have made the experience very pleasurable and premium feeling! Especially thanks to Jacqueline, Hunter and Jaylin! Definitely will be using them in the future if we r still in il. More
by Natalie
Other Employees Tagged: Hunter Spitzer , Jacqueline Easley, Luis Guizar, Tom Palm, Raul Tomsa
June 14, 2022
Always great communication with full transparency. The dealership is a welcoming place to spend your time. The dealership is a welcoming place to spend your time. More
by lbrosnan33
Other Employees Tagged: Ken Ferrari, Hunter Spitzer , Jacqueline Easley, Raul Tomsa
June 13, 2022
Straight to the point, their finance manager Thomas Palm didn't reflect great customer service. There wasn't an open line of communication with him. I went in on a Saturday afternoon to test drive a car, wh didn't reflect great customer service. There wasn't an open line of communication with him. I went in on a Saturday afternoon to test drive a car, which I did like and did the minor paperwork for. I was financing my loan through my bank, and my bank has it set up in the system that all I had to do was email Thomas the dealer funding request form, which I did that same Saturday night. The dealer funding request form has all the instructions for him to follow on it, and telling him what documents were needed to complete the request. Monday morning I find out that Thomas doesn't start working until 1:30pm in the afternoon. I was extremely surprised that he didn't mention this to me on Saturday. I get a text message from my client advisor stating that Thomas did receive the dealer funding request form, but he is in a meeting. It was after 5pm and I still haven't heard anything from Thomas,no call, no text, no email. The dealership doesn't close until 7pm on a Tuesday. So I called him and left a voice message stating to call me regarding my dealer funding request form. Since Thomas didn't call me back I called him the next day which was Tuesday morning and left him a voice message stating that he can cancel the request for me buying the car. His non actions reflected to me that this sale wasn't needed, and that I wasn't a priority. In the end I did buy a car from a different dealership. I can't get the time back that was wasted at the dealership, but I did realize that you win some and you learn some. And I learned a lot about that dealership. More
by queenanetra
Other Employees Tagged: Vonce Isom, Tom Palm
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