John Nguyen | Page 8

Exactly as promised Service was exactly as promised in the time frame promised. Very happy with staff. Happy to have as my local dealer. Even took the time to follow up o Service was exactly as promised in the time frame promised. Very happy with staff. Happy to have as my local dealer. Even took the time to follow up on some concerns I had. More

by EDDIE.LUKE Verified Customer Verified Customer

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great service I recommend Elk Grove Toyota service department team to everyone. they are fast, friendly and courteous, they tell you the maintenance needs to be don I recommend Elk Grove Toyota service department team to everyone. they are fast, friendly and courteous, they tell you the maintenance needs to be done on the vehicle More

by MAHAL77 Verified Customer Verified Customer

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Very poor customer service Buying experience was great but service experience is terrible. First time I took my brand new car in for 6 month service, they scratched the hood and Buying experience was great but service experience is terrible. First time I took my brand new car in for 6 month service, they scratched the hood and I wasted lots of time while they fixed it. Took my car in at 9am today for 12 month service and was told it would be ready by 1:30. Called me at 1:30 to say it was done but the shuttle couldn’t pick me up till 2:00. Sat outside from 2:00- 2:45 waiting for the shuttle and no communication in the meantime. Called them several times asking about status and was told the drivers had a delayed lunch and should be there any minute. Had to pick up my kids at 3:30 so finally at 2:55, I just called and told them to forget about the shuttle, got a ride from lyft to the dealer that cost me $20, got my car and was late picking up my kids from school. My 6 and 9 year old kids freaked out when I wasn’t there to pick them up and walked home several miles by themselves. They weren’t at the school by the time I got there to get them and a full search ensued with lots of concerned adults. Eventually checked at home and found them waiting outside. Needless to say, lots of headaches and scared adults/children just because of poor communication and customer service. You can do better, Toyota. Disappointed. More

by SLTRIANO Verified Customer Verified Customer

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Excellent Customer Service From the moment you enter the service driveway to the time you exit you will get nothing but 1st rate customer service. Staff who offer you a drink or From the moment you enter the service driveway to the time you exit you will get nothing but 1st rate customer service. Staff who offer you a drink or a snack while you wait other staff who provide updates on timelines or wait Times and so much more. The service staff have always been excellent over the past 10 years and 3 on mobiles that I purchase from this dealer. John when is a example of this excellence in customer service in explaining the different options for your car in providing information and going beyond in customer service to make sure you know everything you have the information and your car is taking care of in the best way possible. I've been coming to this dealership for over 10 years and I highly recommend them. More

by PLBANDBRO Verified Customer Verified Customer

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Service walk up Got the car in and got it done right. It did take a few hours but the wait was worth it. Would recommend to my friends and family Got the car in and got it done right. It did take a few hours but the wait was worth it. Would recommend to my friends and family More

by MEDINAMARK14 Verified Customer Verified Customer

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Review of my visit Overall, I was very satisfied with the service of getting an oil change and tire rotation. I had $20 in points that I used, so that was a plus. I thou Overall, I was very satisfied with the service of getting an oil change and tire rotation. I had $20 in points that I used, so that was a plus. I thought the shuttle service could have been better, although the driver was good. I missed the first ride out as I didn't hear the announcement (not very loud) and no one came through the waiting area to announce a departure. More

by DONNABENIESAU Verified Customer Verified Customer

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Excellent service 2018 Camry from body shop,2016 Corolla 20k & recall,2017 rav4 15k friendly people excellent service thank you for everything get it done all our cars 2018 Camry from body shop,2016 Corolla 20k & recall,2017 rav4 15k friendly people excellent service thank you for everything get it done all our cars and truck 👍👏 More

by godoyviloria Verified Customer Verified Customer

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Very cooperative and respectful I really enjoyed the services and professional staff great humor friendly everything they have done quick nice and neat I love to recommend my friends I really enjoyed the services and professional staff great humor friendly everything they have done quick nice and neat I love to recommend my friends to this location More

by SHAFIQNAZARI12345 Verified Customer Verified Customer

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Smooth sailing Very fast friendly experience from check in service write up shuttle home and shuttle back everything except the car wash looked like they dried my w Very fast friendly experience from check in service write up shuttle home and shuttle back everything except the car wash looked like they dried my windows with a oily greasy rag More

by DOWDELL Verified Customer Verified Customer

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Great Great Great!!! Great services, great people great price! Please, keep up and improve for goods. I am planning going back to your dealer to purchase couple more vehi Great services, great people great price! Please, keep up and improve for goods. I am planning going back to your dealer to purchase couple more vehicles, but some salesmen make it hard and incorrect in prices on purpose to flow away the customers?!? So, I guess, if you’d like to keep the customers and want to get more, please, take my concern seriously. More

by GIOANTHUYNGUYEN Verified Customer Verified Customer

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