John Ostlund | Page 25

Helpful and easy to work with John's been very helpful and really knows the details of some fairly complex electronics. The purchasing process has been very smooth. We're having John's been very helpful and really knows the details of some fairly complex electronics. The purchasing process has been very smooth. We're having a few minor computer-related problems with the clock and radio but John is following up with Subaru to get it addressed. More

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Great customer service John Ostlund and Richard Gotsch went above and beyond to make sure I (the customer) felt comfortable at all times. They also were patient with me and John Ostlund and Richard Gotsch went above and beyond to make sure I (the customer) felt comfortable at all times. They also were patient with me and did not rush me into buying anything. More

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I'll buy again with John Ostlund, but never with Dean Team John Ostlund was friendly, made himself always available, very knowledgeable and above all honest and straightforward. John was not your typical push John Ostlund was friendly, made himself always available, very knowledgeable and above all honest and straightforward. John was not your typical pushy salesman and was trustworthy and I highly recommend him to anyone for their purchase. Due to my prior experience at the Dean Team Volkswagen Kirkwood location, I will never do any business with the Dean Team or their affiliates. Everyone I worked with at the Dean Team Subaru dealership was friendly and helpful, the total opposite of the Kirkwood location. My wife and I were sold a manufacture buyback "LEMON" which the Dean Team Kirkwood location fraudulently did not disclose to use at the time of sale. When I talked to them about this issue I was only met with hostility and confrontation and a total lack of accountability for their misdoing. The Dean Team Subaru location was helpful in starting to resolve the issue, and it is unfortunate that they are affiliated with the group of crooks at the Kirkwood Volkswagen location. More

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Service and Sales are personalized and a positive experience I owned a 2008 Subaru and then purchased a 2nd car, a VW a few years ago. I transferred servicing of both vehicles to Dean Team. Two days ago I trad I owned a 2008 Subaru and then purchased a 2nd car, a VW a few years ago. I transferred servicing of both vehicles to Dean Team. Two days ago I traded both in for a 2018 Outback!!!I Eric Harrelson, the supervisor in the Service Department, treats me like I am one of the family. He has been attentive, extremely helpful, and HONEST. In the rare times I needed to get a car into the shop very quickly, he has always accommodated my needs / request. If I leave him a message on his voice mail, he always returns my calls. Eric has given me excellent advice if issues arose with either car. When I told him I was thinking about trading in both cars and upgrading, he helped guide me through the initial process. John Ostlund is my salesman and he deserves an award for patience and preserverence. I started my search for a new vehicle in April and just drove home with my new Outback on 9/27/17. John answered ALL of my questions and NEVER pressured me. He explained, and re-explained, anything and everything I asked him. In short, I have consistently been treated with professionalism, respect, and personalized service. That helped me make my final decision because I have been treated so well and so fairly, I am thrilled to continue doing business with Dean Team. I do have to add that Annie Thompson in the Service Department also deserves a 5 Star rating from me, She has done an outstanding job working with me and I consider her a "friend". And of course Molly Dean who ALWAYS makes a point of greeting me and helping make me welcomed. In summary, I feel like I am much more than just "another customer" and am so very appreciative of my experience with Dean Team More

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Best Sales Experience I've Had Anywhere John Ostlund was my salesman, he knew what he was talking about and helped me find a great car at a nice deal. I only spent one night looking at cars John Ostlund was my salesman, he knew what he was talking about and helped me find a great car at a nice deal. I only spent one night looking at cars and was happy enough with their offer that I bought it that night and picked it up the next day. More

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Third Subaru This is the third Subaru for my family, all from John and Dean Team. Great customer service for a great product. We have been very happy with all th This is the third Subaru for my family, all from John and Dean Team. Great customer service for a great product. We have been very happy with all three of our Subaru's (2 Outbacks, 1 Crosstrek). More

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From Preowned to New Started looking on Sat. at Preowned '17 Outbacks. By the end of the appt. we realized a new car was more desirable and cost effective. Through John Os Started looking on Sat. at Preowned '17 Outbacks. By the end of the appt. we realized a new car was more desirable and cost effective. Through John Ostlund's guidance we arrived at a decision. By Mon. I drove home with fabulous new 2017 green Outback. More

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Learning about various features and availability Each employee was fully acquainted with all vehicle features and responded to all inquiries with appropriate, clear, and understandable answers. Most Each employee was fully acquainted with all vehicle features and responded to all inquiries with appropriate, clear, and understandable answers. Most importantly they each treated this individual (me) with total respect. R. C. Bueler More

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EASE OF PURCHASE FOR NEW 2018 FORESTER John is a perfect gentleman. Kind and respectful. He made the whole process as smooth as the drive one experiences when behind the wheel. Meeting with John is a perfect gentleman. Kind and respectful. He made the whole process as smooth as the drive one experiences when behind the wheel. Meeting with him and Rick gives one a new view on purchasing an automobile. LOVE our new SUBARU! Thanks to the DEAN TEAM. More

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Amazing customer service! I've been emailing John back and forth for about two weeks now. He's been super patient and helpful answering all my questions and responding in a ver I've been emailing John back and forth for about two weeks now. He's been super patient and helpful answering all my questions and responding in a very timely manor. Definitely recommend the Dean team and John Ostlund specifically for future vehicle needs. Nowadays it seems like good customer service is hard to come by, but he was super friendly and wasn't pushing for a sale at all. Will definitely be staying in contact in the future. More

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