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John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena | Page 11

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
196 Reviews
4.4

196 Reviews

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196 Reviews of John Pena

February 10, 2025

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Employee Rating

sales associate were helpful and knowledgeable, much easier to communicate with than last visit to Cowboy Toyota. More

by muggs41702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Norm Reeves Toyota Dallas responded

We're happy that you found our services even better when you returned! That means that we're moving in the right direction. Thank you for continuing to put your trust in us! Feel free to schedule your next visit online.

February 09, 2025

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Was told it was gona be an 1 and 15 minutes. After waiting a 1:1/2 was told my car was “ 1 more then next”. How about next time be courtesy of peoples time and let the customer know at maybe I d More

by KAREN.DUMAS.LPC
Service Time
Service Communication
Recommend Dealer
No
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Feb 10, 2025

Norm Reeves Toyota Dallas responded

We understand your frustration in waiting for your car to be serviced, Karen, and value you as a customer. With your feedback, we will address our service team regarding the delays and work on making improvements where necessary. If you choose to return to our dealership for service, we hope to provide you with a five-star experience. Thank you.

February 08, 2025

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This is my second time coming there and both times I had good experiences. Especially, recent visit, I want to make a mention of the associate, he was knowledgeable and helpful . And the job was completed More

by Chippy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Norm Reeves Toyota Dallas responded

Welcome back to our dealership! We appreciate that your Lexus received the service that was required and in a speedy time frame. Thanks so much, and we hope to see you a third time! Fingers crossed!

February 06, 2025

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Good service and friendly consultant. He took me immediately and provided me with details prior to leaving vehicle More

by mmmirabal
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2025

Norm Reeves Toyota Dallas responded

Service should be quick and efficient, and we're happy that was what was delivered to you! Remember that you can check out our service specials before your next service visit. Thank you!

February 06, 2025

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He was great. He gave me the discount coupons and he fixed my car the way I wanted to be fixed. Thank you. More

by Linda Adkins paxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2025

Norm Reeves Toyota Dallas responded

Discount coupons can really make a difference in the cost of your services for your Toyota, Linda! It's always a good idea to review this page on our website or inquire about any before your service visit. Sounds like a great visit, and we hope to see you in the future! Thank you!

February 05, 2025

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Yes I wood to all my friends and family to come For a service here More

by hillbernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Antonio Holmes, Edwin Aguilar, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

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Feb 06, 2025

Norm Reeves Toyota Dallas responded

We appreciate you taking the time to leave a rating for your service experience, Bernard. To better serve you and other customers, please let us know what we can do to provide a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.

February 03, 2025

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Paying just under $200 to have a stubborn license plate changed was a lot of money. More

by dougferry5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 03, 2025

Norm Reeves Toyota Dallas responded

Your feedback will be taken to heart, Doug, regarding the license plate replacement cost. Thank you, and please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 if you have any further concerns.

January 31, 2025

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Employee Rating

Service center tried to scam me and told me I needed 10,500 of repairs when it only needed 1,500 More

by REBECCA.NELLY.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski, Antonio Holmes, Edwin Aguilar, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

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Jan 31, 2025

Norm Reeves Toyota Dallas responded

Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.

January 21, 2025

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Employee Rating

Do better with your customer service and rental cars. . John was courteous and professional. The service advisor I met previously told me to call and schedule an appointment while he was sitting at his de More

by Bik
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Billy Goss , Armando Medina

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Jan 21, 2025

Norm Reeves Toyota Dallas responded

Glad to hear John took care of you, but we are sorry to hear about your other feedback. We take great pride in our customer service, and want to ensure you are happy, heard, and content regarding service. Please reach out to our GM, Bryan Haarhues, at bryan.Haarhues@normreeves.com to discuss in further detail.

January 20, 2025

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Employee Rating

Rude do not care about customers. He should go to take lesson how to deal with customers. Cutomers have a joice. More

by keseteyohannes91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 20, 2025

Norm Reeves Toyota Dallas responded

Ny name is Bryan Haarhues. I am the new General Manager at Norm Reeves Toyota of Dallas. I am sorry to hear about your experience with our service department. Please feel free to reach out to me. My email is bryan.haarhues@normreeves.com. Or my office is on the showroom floor I would be happy to assist you.

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