John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena | Page 11

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
198 Reviews
4.4

198 Reviews

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198 Reviews of John Pena

February 14, 2025

Dealership Rating
Employee Rating

Prices have increased and not enough discounts provided to the customers have decreased and limited. More

by temecia01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes , Justin Auchter

Feb 17, 2025

Norm Reeves Toyota Dallas responded

We appreciate you letting us know about your dissatisfaction with the prices of services for your Toyota. Remember, that you should always check out our service specials, which can put a dent in the costs of service. When our service technicians perform maintenance or repairs, we exclusively use Toyota parts for better performance and longevity. If you'd like to discuss this with our General Manager, Bryan Haarhues, reach out to him at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

February 14, 2025

Dealership Rating
Employee Rating

Every visit never fails to be very easy, comfortable experience that could be asked for. Shelly is always wonderful and very helpful. All could learn from her. Thanks More

by Keypump57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Antonio Holmes, Edwin Aguilar, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

Feb 14, 2025

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

February 10, 2025

Dealership Rating
Employee Rating

sales associate were helpful and knowledgeable, much easier to communicate with than last visit to Cowboy Toyota. More

by muggs41702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Norm Reeves Toyota Dallas responded

We're happy that you found our services even better when you returned! That means that we're moving in the right direction. Thank you for continuing to put your trust in us! Feel free to schedule your next visit online.

February 09, 2025

Dealership Rating
Employee Rating

Was told it was gona be an 1 and 15 minutes. After waiting a 1:1/2 was told my car was “ 1 more then next”. How about next time be courtesy of peoples time and let the customer know at maybe I d More

by KAREN.DUMAS.LPC
Service Time
Service Communication
Recommend Dealer
No
Feb 10, 2025

Norm Reeves Toyota Dallas responded

We understand your frustration in waiting for your car to be serviced, Karen, and value you as a customer. With your feedback, we will address our service team regarding the delays and work on making improvements where necessary. If you choose to return to our dealership for service, we hope to provide you with a five-star experience. Thank you.

February 08, 2025

Dealership Rating
Employee Rating

This is my second time coming there and both times I had good experiences. Especially, recent visit, I want to make a mention of the associate, he was knowledgeable and helpful . And the job was completed More

by Chippy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Norm Reeves Toyota Dallas responded

Welcome back to our dealership! We appreciate that your Lexus received the service that was required and in a speedy time frame. Thanks so much, and we hope to see you a third time! Fingers crossed!

February 06, 2025

Dealership Rating
Employee Rating

Good service and friendly consultant. He took me immediately and provided me with details prior to leaving vehicle More

by mmmirabal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2025

Norm Reeves Toyota Dallas responded

Service should be quick and efficient, and we're happy that was what was delivered to you! Remember that you can check out our service specials before your next service visit. Thank you!

February 06, 2025

Dealership Rating
Employee Rating

He was great. He gave me the discount coupons and he fixed my car the way I wanted to be fixed. Thank you. More

by Linda Adkins paxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2025

Norm Reeves Toyota Dallas responded

Discount coupons can really make a difference in the cost of your services for your Toyota, Linda! It's always a good idea to review this page on our website or inquire about any before your service visit. Sounds like a great visit, and we hope to see you in the future! Thank you!

February 05, 2025

Dealership Rating
Employee Rating

Yes I wood to all my friends and family to come For a service here More

by hillbernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Antonio Holmes, Edwin Aguilar, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

Feb 06, 2025

Norm Reeves Toyota Dallas responded

We appreciate you taking the time to leave a rating for your service experience, Bernard. To better serve you and other customers, please let us know what we can do to provide a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.

February 03, 2025

Dealership Rating
Employee Rating

Paying just under $200 to have a stubborn license plate changed was a lot of money. More

by dougferry5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 03, 2025

Norm Reeves Toyota Dallas responded

Your feedback will be taken to heart, Doug, regarding the license plate replacement cost. Thank you, and please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 if you have any further concerns.

January 31, 2025

Dealership Rating
Employee Rating

Service center tried to scam me and told me I needed 10,500 of repairs when it only needed 1,500 More

by REBECCA.NELLY.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski, Antonio Holmes, Edwin Aguilar, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

Jan 31, 2025

Norm Reeves Toyota Dallas responded

Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.

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