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John Pena
John Pena | Page 3
Service Advisor
Norm Reeves Toyota Dallas
9525 E R L Thornton Fwy
Dallas, TX 75228
199 Reviews
199 Reviews
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199 Reviews of John Pena
December 07, 2025
I'm consistently impressed by Mr. John and the technicians, who always deliver exceptional customer service and courtesy. They estimated the job would take 1.5-2 hours, but they finis John and the technicians, who always deliver exceptional customer service and courtesy. They estimated the job would take 1.5-2 hours, but they finished in just an hour and 15 minutes, saving me a significant amount of time. I greatly appreciate their outstanding service. Thank you so much. More
by an123_61
Verified Customer
December 07, 2025
The staff is very friendly. The environment is welcoming! The prices are too expensive. I trust them to fix my car if it needs repairs. The environment is welcoming! The prices are too expensive. I trust them to fix my car if it needs repairs. More
by islas5a
Other Employees Tagged: Harveen Toor , Carlos Lopez
December 05, 2025
I dropped my vehicle off at your dealership Wednesday at noon for service. I’ve been a loyal customer bringing my car to you people for over a year. Yesterday (Thursday) I didn’t drive it AT ALL. The onl noon for service. I’ve been a loyal customer bringing my car to you people for over a year. Yesterday (Thursday) I didn’t drive it AT ALL. The only miles put on my car since leaving your lot were the drive straight home Wednesday night and then to work this morning (Friday). This morning I noticed a big chunk of paint MISSING from my right rear wheel, damage that was 100% NOT there when I handed you the keys. I baby this car. I’m obsessive about it. There is zero chance I did this, and at work it sits isolated, nowhere near anything that could cause it. This damage happened on YOUR watch, in YOUR care. I’m beyond xxxxxx right now. I trusted you with my vehicle and you let some technician (or whoever) scratch the xxxx out of my wheel. I want this fixed, correctly, with a factory-quality repair or a brand-new wheel, whichever you have to do to make it perfect again, and I want it done at YOUR expense, not mine. I’m extremely disappointed and frankly furious that this happened. What exactly are you going to do to make this right, and how fast are you going to do it? I’m waiting for an answer today. More
by Sonsiree roup
November 30, 2025
While serving our car someone removed the special lug nut key. We have a flat and weren't able to fix it without towing it to a tire store bc a dealership is Closed today when we are out of town in Austin. B key. We have a flat and weren't able to fix it without towing it to a tire store bc a dealership is Closed today when we are out of town in Austin. Bc of this we are stranded More
by lucaswohlford
Other Employees Tagged: John Pena
November 19, 2025
Extremely pleased with service on my tundra. Will continue to use them in the future. Will continue to use them in the future. More
by BillBaracani21
Other Employees Tagged: Harveen Toor
November 17, 2025
Super friendly. Fast, informative! Love that they video what they do! Probably the easiest service I have ever had! Fast, informative! Love that they video what they do! Probably the easiest service I have ever had! More
by lauragolden76
Other Employees Tagged: Shelly Jackowski, Antonio Holmes, Edwin Aguilar, Harveen Toor, Sergio Leyva , Carlos Lopez, Zechariah Terrell
November 10, 2025
Very very good happy because attention a customer is nice He visitado varias veces el Taller de la Toyota y se me hace un lugar muy seguro los trabajadores muy amables te atienden según tú tu cita y te hacen He visitado varias veces el Taller de la Toyota y se me hace un lugar muy seguro los trabajadores muy amables te atienden según tú tu cita y te hacen sentir bien y los precios muy buenos precios estoy agradecida por la bueno atención a los clientes More
by Rodas929596
Other Employees Tagged: John Pena
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