John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena | Page 5

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
196 Reviews
4.4

196 Reviews

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196 Reviews of John Pena

August 09, 2025

Dealership Rating
Employee Rating

Quick friendly service, reasonably priced Easy to get an appointment. It’s the only place I’ve taken my car since I bought it More

by Susangking90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Carlos Lopez

Aug 09, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 07, 2025

Dealership Rating
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Great! I have purchased 4 vehicles from this facility, and I have been very satisfied! More

by reorb
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor

Aug 07, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 06, 2025

Dealership Rating
Employee Rating

My appointment was at 10:00 a. m. and I needed to be out of there by 11:30 to get to my noon appointment. Carlos made sure that happened! More

by bliss1115
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Aug 06, 2025

Norm Reeves Toyota Dallas responded

We're pleased to hear Carlos was able to accommodate your schedule and get you on your way so quickly! Thanks for sharing your experience and please don't hesitate to reach out if our Norm Reeves Toyota Dallas team can be of service again in the future!

August 03, 2025

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Jon is always very professional and helpful. Friendly as well. My most recent visit was pretty much a drop-in. Even though he was eating a late lunch, he dropped what he was doing and helped me More

by E-Squared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Aug 03, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 02, 2025

Dealership Rating
Employee Rating

It is a good dealer ship. I haven’t had much experience with them. I bought from Cowboy. But so far everything is good. More

by grant99915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Asmus, Justin Auchter, Carlos Lopez

Aug 02, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 01, 2025

Dealership Rating
Employee Rating

John Pena is professional, courteous, and, knowledgeable. He was very helpful and answered all my questions. More

by valdezhaines
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 01, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 31, 2025

Dealership Rating
Employee Rating

Great work, and very thankful for how I'm treated and respected great dealership and great people 👍 will always choose Norm Reeves dealership More

by Edwardrivers889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes, Harveen Toor , Justin Auchter, Carlos Lopez, Walter Parker

Jul 31, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 31, 2025

Dealership Rating
Employee Rating

Customer service ( carlos) is very helpful and fast telling you what the vehicle needs and encourages you to come back again for the service More

by abdallanawal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Harveen Toor , Carlos Lopez, Conner McMahan

Jul 31, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 31, 2025

Dealership Rating
Employee Rating

They are very quick, very respectful, they do the job on time , and smiling all the time More

by latifabuzaid6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Jul 31, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 25, 2025

Dealership Rating
Employee Rating

Everything I come to the dealership for maintenance or you look at new vehicles everything is always so kind, professional and honest More

by JASMINEMCINNIS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Goss, Shelly Jackowski, Antonio Holmes, Mimi Garcia , Andres Escobar, Carlos Lopez

Jul 25, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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