John Pena | Page 6

I've bought my family family's cars here for a few years now, they've always taken good care of me and the cars.. Service and repairs. It's also a great place for parts when I've needed them. now, they've always taken good care of me and the cars.. Service and repairs. It's also a great place for parts when I've needed them. More

by Roald Verified Customer Verified Customer

Report | Print

Pedro Cachay was my salesman. He was very thorough and very nice. He was awesome. I’m glad he helped us also in translating I. Spanish for my husband. Answered all our questions. He was very thorough and very nice. He was awesome. I’m glad he helped us also in translating I. Spanish for my husband. Answered all our questions. He is a fantastic salesman. Everyone that helped in the process was great. John Pena has always been my service guy. He is the best. More

by eestrada91 Verified Customer Verified Customer

Report | Print

Purchased my vehicle here when it was originally Cowboy Toyota , have been getting my services done here since day one. Toyota , have been getting my services done here since day one. More

by PAOLAGONZALEZ657 Verified Customer Verified Customer

Report | Print

Always worked with John. Very nice and helpful. Explains everything well and makes sure vehicle is always good! Very nice and helpful. Explains everything well and makes sure vehicle is always good! More

by lindaneria Verified Customer Verified Customer

Report | Print

Came in for tire concern. Made sure my tire was covered with my warranty. Great service Made sure my tire was covered with my warranty. Great service More

by lindaneria Verified Customer Verified Customer

Report | Print

John and everyone at Toyota Norman Reeves is always so helpful. They always give me estimates ahead of time which helps me prepare and not stress once there. Definitely would recommend this location to an helpful. They always give me estimates ahead of time which helps me prepare and not stress once there. Definitely would recommend this location to anyone interested. More

by Sahmah Verified Customer Verified Customer

Report | Print

Sergio was great! Patient, kind, followed Jo with everything. I always use John Peña who is also amazing but Sergio will be my second go to from now on. Great customer Patient, kind, followed Jo with everything. I always use John Peña who is also amazing but Sergio will be my second go to from now on. Great customer service ! More

by ashleynunley Verified Customer Verified Customer

Report | Print

I’ve been coming here since I moved to Dallas in 2020. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I came in for my scheduled 10am appointment and was told it would be a few hours. I asked “even with an appointment?” He responded yes. I was coming in for a tire rotation and a screw in one of my tires. I am a VERY patient person. I sat in the lobby and waited for a phone call or my name to be called, which they’ve done every time I’ve been there for the last 5 years. I got a text message with a video of my car saying what was work was done at 11:27am. I sat and watched people who came in well after me, get into their vehicles and leave. Again, I’m a very patient person and know everyone is hard at work and they would let me know once my car is ready. No point in asking. It wasn’t until 2:40Pm, 4 and a half hours after my scheduled appointment that I finally grew impatient. I finally asked “can I get an eta on my car?” To which he responded “I’ve tried calling you multiple times.” I showed him my call log and told him I received not a single call. He then realized he was calling the wrong number. There’s only one number associated to the account. He had the wrong area code. While I understand accidents happen, why didn’t he simply go into the waiting lobby 10 feet from his desk and call out my name? Other employees did it that day so why not him? My car had been ready for pick up since noon. I didn’t get it until past 3:40pm. I sat in that lobby for almost 4 hours longer than ai needed to. Should I have asked sooner? Yes, but he should have done more than calling the incorrect number. More

by gonzalesd0113 Verified Customer Verified Customer

Report | Print

John Pena was very great and nice and explained everything thoroughly to me about the service. everything thoroughly to me about the service. More

Report | Print

Windshield wipers were claimed to be newly installed and they make rubbing noises , poor service they make rubbing noises , poor service More

by brownm990 Verified Customer Verified Customer

Report | Print