John Powell

The team at Annapolis Koons Ford was extremely courteous and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. More

by ksdigby Verified Customer Verified Customer

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I was disappointed in the time it took the service department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptabl department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptable. For the answers I received from the service writer my vehicle should have been completed in less than 2-3 days max. They test drove the vehicle and heard no noises from the wind, they reset the computer systems and checked the two key fobs. The two key fobs still don't work properly. I've dealt with this dealership years ago and loved it and referred many people to use this dealership. Unfortunately, the dealership has not maintained my respect and admiration currently. Things have changed and not for the betterment of this dealership. The communication from the service department was extremely absent. No responses from the phone messages that were left. More

by mwbella21 Verified Customer Verified Customer

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Koons Ford Lincoln of Annapolis is a great place to do business. I highly recommend them. business. I highly recommend them. More

by JOHN.POWELL27X Verified Customer Verified Customer

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Made a 7am appointment and the dealer had no loaners. So I had to work a deal for a loaner from a relative. Then I found the service guy never got to it because he had too many transmission customers in So I had to work a deal for a loaner from a relative. Then I found the service guy never got to it because he had too many transmission customers in front of me. So it finally got looked at Tues. More

by davidb.goldberg Verified Customer Verified Customer

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One: there was never a clear understanding of all the options that were ordered. For instance, ordered the xlt package but never on the order that was finalized did it state the component parts. two: t options that were ordered. For instance, ordered the xlt package but never on the order that was finalized did it state the component parts. two: thought i ordered the tonneaux cover and the bed liner but that wasn’t in the package, exactly the sort of thing that got up my nose about listing stuff and not just listing packages… was told inclusion would delay delivery by three months (this was after delivery) and even though I stated I wasn’t in a big hurry to get the truck. Next issue: What are the alleged points that are supposedly included. Bought the cover (rather expensive for what it was), but no points were applied to the purchase … then no points were allowed to install it since the service department doesn’t allow for them. S o what good are they? At that point, I took the cover home with me… Service wanted 220 bucks for a half hour job…I installed it myself… also had a bed installed. three: you would do a lot better if you were straight forward doing business. .. and not dancing around issues… Finally, time was not taken to give me a short explanation of all the options on the truck and all the things that needed setup As for the rest, getting the payment and all of the administrivia taken care of was well done and we appreciated the professionalism in that regard. More

by emann3 Verified Customer Verified Customer

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Ameen was w wonderful salesperson. Akeem was nice, thoughtful, and very positive about the criteria my husband was requesting in the Lincoln. It was nice to see a young person take c Akeem was nice, thoughtful, and very positive about the criteria my husband was requesting in the Lincoln. It was nice to see a young person take care of his customer. A true asset to Koons Ford of Annapolis dealership. More

by duswms Verified Customer Verified Customer

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always a good experience with koons ford, sales, finance & service. i have been buying from Bobby Baker for over 4 years and would not any where else & service. i have been buying from Bobby Baker for over 4 years and would not any where else More

by PETE36 Verified Customer Verified Customer

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There is no-one to greet me when I arrive in the Service Bay. As it turns out the service advisor who was assigned to my vehicle was out the day of my appointment. Someone else kindly stepped up to help m Bay. As it turns out the service advisor who was assigned to my vehicle was out the day of my appointment. Someone else kindly stepped up to help me out. I bought my truck with a maintenance package but it always seems to take an extra effort to identify that when I bring my truck in for service - it's impossible to line up my maintenance package with the desired maintenance service when I schedule an appointment online - so the problems start there. On this occasion, I drove in to the bay, got out of my truck and stood there while service advisors and technicians milled around but no-one stopped to greet me. When I did get help and when they did identify the "pre-paid" service I was there to get - I then went to waiting room where I waited 3 hours to get an ordinary oil change and tire rotation - maybe a multi-point inspection. No communication with me the entire time. I finally went out to the service bay and my truck was just sitting there (about 30 feet from where I left it.). I went to see my service advisor but he couldn't make time to talk to me - he was chatting with another customer - making small talk while I waited outside the cordoned off cubicle. I waited. . . they finished and then I entered - we settled my $0 invoice - I learned nothing from the multipoint inspection - the whole experience was just weird. More

by profjoyce1613 Verified Customer Verified Customer

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Koons Ford has an excellent atmosphere and wonderful staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl Mosby was great. More

by Craig Verified Customer Verified Customer

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The most amazing dealership ever! Very attention and patient during the buying process. Would highly recommend! Very attention and patient during the buying process. Would highly recommend! More

by hillarytedesco Verified Customer Verified Customer

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