John Powell | Page 5

The worst car buying experience in my life. Koons should be shut down. False advertising and don’t honor internet pricing. Koons should be shut down. False advertising and don’t honor internet pricing. More

by Ck21032 Verified Customer Verified Customer

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The dealership does provide great service with Mr. Tolliver, however I feel that I was not afforded exception finance or giving information and the return policy of the vehicle I purchase. I am 6'5" Tolliver, however I feel that I was not afforded exception finance or giving information and the return policy of the vehicle I purchase. I am 6'5" and size 14 shoes. The gas pedal and brake pedal because of the space under the dash did not allow smooth transferring of going from the gas to the break pedal. I expedient's three plus near accident in try in to stop the car at lights and on the high way (very dangers). I called back and took the car to see if I could move up to the Expedition that does have the spacing for my feet less than one week with 406 miles. I was not given the chance to return the car purchase the Expedition. I was not informed at the tine of purchase on the grace time. I was not happy that I was offered only 45 K when 7 day ago I paid over 63K for the car. Especially since I was looking to purchase a larger vehicle. I had been a loyal Ford customer since 1999. My wife has a Maverick on order, but is now thinking of not purchasing the truck. I felt more could and should have been done. More

by clarke1906 Verified Customer Verified Customer

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Ordered a 2023 Ford Mustang Mach E with this dealer and had a great experience. had a great experience. More

by SRMD2023 Verified Customer Verified Customer

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Charlita did a great job from start to finish with the build of my truck. Thank you so much! build of my truck. Thank you so much! More

by jeffbruso Verified Customer Verified Customer

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Darrick did a great job keeping us up to date on the build of our vehicle. build of our vehicle. More

by bj_grass Verified Customer Verified Customer

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Great experience from the moment I walked into the door. Low pressure environment and salesman was very knowledgeable. I was on the road in my new Bronco very quickly. Low pressure environment and salesman was very knowledgeable. I was on the road in my new Bronco very quickly. More

by Eastern Shore Verified Customer Verified Customer

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Excellent service during the entire process. Joe and John served our needs and went above on making us feel comfortable. Thanks to both Joe and John served our needs and went above on making us feel comfortable. Thanks to both More

by jemoore001 Verified Customer Verified Customer

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As a frequent and regular customer, as long as I am dealing with Earl, everything always goes as planned!! dealing with Earl, everything always goes as planned!! More

by SMCRADLIN Verified Customer Verified Customer

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Absolutely ZERO communication. I was ignored, passed around the phone system, my vehicle was kept for WEEKS and they were unable to fix my issue. I will never be returning here if I was ignored, passed around the phone system, my vehicle was kept for WEEKS and they were unable to fix my issue. I will never be returning here if I can help it, this place is the absolute worst. Terrible mechanics, terrible staff, terrible experience. Shame on you More

by Christopherclarke Verified Customer Verified Customer

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Great experience. Trevor and the whole team was great to work with. Highly recommended. And I love the new truck Trevor and the whole team was great to work with. Highly recommended. And I love the new truck More

by JOHN_CHEW Verified Customer Verified Customer

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