John Rossi | Page 19

Phenomenal leasing experience I have leased with Toyota before, but this was my first time at Rivera Toyota. John made my transition from old to new lease, a smooth process. John e I have leased with Toyota before, but this was my first time at Rivera Toyota. John made my transition from old to new lease, a smooth process. John exemplified professionalism from start to finish. He informed me of the new features and body work on the 2016 Rav4. He took me to the lot so I could see the vehicle in the color I wanted. John made sure I was comfortable with the lease and all aspects pertaining to it. From the moment I walked in to the moment I left, I felt like i was more than just a customer. I am telling everyone I know about my experience at Rivera Toyota and if you want great service look no further. Here is where it's at! More

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As Good As It Gets Over the last 20 years I've bought and leased several vehicles from many different dealerships. I have never written a review for one until now. Over the last 20 years I've bought and leased several vehicles from many different dealerships. I have never written a review for one until now. The customer experience I had at Rivera Toyota was second to none. Throughout the sales process I worked primarily with John Rossi. I also had a conversation with a GM, Liam Tully, which was brief but an important one to make me feel comfortable that I would get a fair & competitive price for the 2016 Highlander I was looking to lease. However, working with John was the turning point for me to choose to lease with Rivera. I consider myself a savvy car buyer and not super easy to satisfy. I shopped several dealers but always came back to John. John was friendly, patient, knowledgeable, never pushy, and earned my trust from the get go. Basically, the antithesis of a typical "car salesman". Simply put, John earned my respect and my business. I lastly worked through Alan Nadler in finance. Alan made the lease process a breeze and was just a great guy to talk to and work with. As a die hard Mets fan, who would've thought I would say such things about a Yankee owned dealership : ) More

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A warm, pleasant and pleasurable car buying experience. My experience at Rivera Toyota was far better than any car buying experience in the past. All parties involved were warm, friendly, and accommodating. My experience at Rivera Toyota was far better than any car buying experience in the past. All parties involved were warm, friendly, and accommodating. I didn't feel any pressure from the sales people and manager, and I felt they listened to my concerns and catered to my needs. The overall feeling of the place was comfortable and many people, including myself, left happy and smiling. More

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Honest and Efficiency Have been dealing with this car agency for many years. Service has always been excellent and staff has been honest in all that they have recommended Have been dealing with this car agency for many years. Service has always been excellent and staff has been honest in all that they have recommended to me. More

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First service visit. After three weeks of owning our CPO Highlander SE, it went back to have body side moldings installed, which were part of the original sales agreement After three weeks of owning our CPO Highlander SE, it went back to have body side moldings installed, which were part of the original sales agreement as well as to get three minor things repaired. I won't go into details , but all of these items were completely taken care of. I arrived and they had a nice 2016 Camry with 1000 miles on it for me to have as a loaner. The guys taking care of me whose names I forget were super friendly and awesome. I think one of the guys was named Chris. Anyway, another fantastic experience at this fantastic dealer. Look no further for a Toyota. Our car was washed and ready two hours early when we picked it up! How's that for service!!!!???? More

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AMAZING!!!!!!! My wife and I needed a car to suit our growing family's needs. We simply went in to Rivera Toyota to look, but were blown away the minute we walked i My wife and I needed a car to suit our growing family's needs. We simply went in to Rivera Toyota to look, but were blown away the minute we walked in. We were greeted by the polite, well spoken, John Rossi. John showed us the certified pre owned vehicles we were interested in and took us for a test drive after explaining the new way Rivera Toyota aims to do business. When we decided that the vehicle we test drove was not the one we wanted, John presented us with three more certified pre owned options with less milage, in different colors. He said they wanted very much to earn our business and were willing to do whatever it took, but there was absolutely no pressure. I could call him whenever I wanted to continue or cancel our purchasing process. Two days later, I called John and he put together an incredible trade-in, and price on the exact certified vehicle my wife had been eyeing right down to the interior color. For those who know the auto business, you know that finding the exact pre-owned vehicle you are looking for is like finding a needle in a haystack. Alan in finance put together a very fair payment plan with an excellent interest rate for us as well. I went a couple of days later with my three year old to see the actual vehicle we were purchasing. I met the general manager, Liam, who is a very nice guy, as well as Doreen at the front desk who promptly won over my son with a giant gingerbread cookie. John Rossi then came and took me to see our vehicle. Before it was even detailed, it was a 9/10! Have you ever seen a leased car that has been returned at the end of a lease? Usually they are filthy. Not this one. John even took care of two tiny little items on the car that needed to be added/replaced before it was delivered to make it a perfect 10/10. We picked our awesome new certified pre-owned Toyota SUV up three days later and my wife was thrilled with her new daily driver and all of its luxuries/safety features! Lenny in finance took care of all of the paperwork, and was as easy going and kind as could be to us and our kids! John went over the car with my wife and came up just to close out our sale on his day off! Marcella at the front desk was playing with the kids and gave them cookies and a coloring book to have while we were finishing up with everything . What car dealer does this??!!! I have family members who owned two dealerships for many years, and I am a car guy....a very intense car guy! My relatives agreed that this dealer is truly doing right by their customers, and said that we were given an excellent deal on the car that we want and need, especially considering the laundry list of options it came with, high demand for this particular vehicle, and low mileage on the odometer. Bottom line is that I have bought many cars and been to many dealerships. John Rossi and Rivera Toyota's superior staff are the best I have ever dealt with hands down. It would be well worth your time to stop in if you are in the market for a car. I wouldn't take the time to write this detailed of a review if I didn't think they were the best in the area. Thanks for everything guys! We really appreciate all of your hard work to meet our family's needs! More

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The Lumber Jack Zack special!' I wanted a very specific car that was difficult to find a 2016 Scion FR-S. I went in and was greeted imaditly by a fantastic receptionist who than int I wanted a very specific car that was difficult to find a 2016 Scion FR-S. I went in and was greeted imaditly by a fantastic receptionist who than introduced me to my sales consultant Jerry Berk.. We went over the options I wanted in my car, two weeks later I picked it up! The F&I guy Alan was just great. He made my experience of purchasing my car quick and easy, paper work was ready all I had to do was sign and I was out the door. A special thanks to Angelo and Liam who worked non stop till I got the car I wanted! I recommend this dealership to everyone who is in the market for a vehicle. More

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Amazing and Caring Staff I cannot say enough about how wonderful the staff is at this dealership. They went above and beyond for my mom and treated us like we were family. I h I cannot say enough about how wonderful the staff is at this dealership. They went above and beyond for my mom and treated us like we were family. I have never been to a dealership that truly understood and were dedicated to the needs of the buyer. We will absolutely return for all of our car needs in the future. Its nice to finally have a dealership that cares about the person not just selling a car:) More

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They Listen! I worked with John Rossi on my lease. He listened to me (unlike other dealers), wasn't pushy, answered all my questions, and made the whole process fa I worked with John Rossi on my lease. He listened to me (unlike other dealers), wasn't pushy, answered all my questions, and made the whole process fast, easy and stress free. I highly recommend Rivera Toyota. More

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Professional & Full Customer Service Experience! After weeks of struggling through the search for a used car, Alan, Angelo, Rob & especially John Rossi came up BIG! Great deal on a great car dealing After weeks of struggling through the search for a used car, Alan, Angelo, Rob & especially John Rossi came up BIG! Great deal on a great car dealing with great people doing a great job. What else can you ask for? The personal touch & ease of execution make this a highly recommended dealership. The follow-up after the purchase by John put it over the top. FULL service. As a busy Westchester County real estate agent, a solid car is super important. Thanks again guys! More

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