John Shaw | Page 13

Excellent customer service today from John Shaw, Assistant Service Manager at Crown Acura, Clearwater FL. John took the time to listen to me describe my car’s symptoms and took it for an immediate t Assistant Service Manager at Crown Acura, Clearwater FL. John took the time to listen to me describe my car’s symptoms and took it for an immediate test drive with me. His suspicions were correct and after he explained how my RDX shifts gears in different modes, it was determined that my car did not need servicing! Fabulous customer service, thanks John! More

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Shawn is an amazing Service Representative. He and Clearwater Crown Acura has taken care of my car for years. I wouldn't change him or this dealer. I trust the service that they provide and th He and Clearwater Crown Acura has taken care of my car for years. I wouldn't change him or this dealer. I trust the service that they provide and they are all very professional. My car is in good hands. 100% recommended! More

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As inconvenient it can be to bring your car in for service, Crown Acura always makes it easy and a pleasure. The level of service is always excellent and exceeds expectations service, Crown Acura always makes it easy and a pleasure. The level of service is always excellent and exceeds expectations More

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Best dealership in Tampa Bay Area. Always treated like a VIP. A big thanks to John Shaw for getting my car serviced today before I need to leave town. Always treated like a VIP. A big thanks to John Shaw for getting my car serviced today before I need to leave town. More

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My Battery was completely dead and I am new to this area John Shaw was unbelievably kind and extremely helpful… He looked up my name calmed my fears and told me I had warranty on the Battery, the friendline John Shaw was unbelievably kind and extremely helpful… He looked up my name calmed my fears and told me I had warranty on the Battery, the friendliness of Crown Acura has me coming back to buy a car for my daughter. Thank you John Shaw!! More

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Sales and service department outstanding. Most recent visit no exception. John Shaw prompt, professional and I was in and out quickly. Most recent visit no exception. John Shaw prompt, professional and I was in and out quickly. More

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The service dept could not have been more unhelpful with the exception of one lady. I needed a new tire mine ran completely flat. I am out of town I had been up all night helping my son and his wife with t the exception of one lady. I needed a new tire mine ran completely flat. I am out of town I had been up all night helping my son and his wife with their newborn I could find the warranty details and none of the service managers would help me do anything. I finally contracted my original dealer who gave me the details. Eventually Bart called them and arranged the paperwork after asking me if I could pay for it first! So much for customer profiling ! As I said I had been up all night with a new horn I had all 4 tires replaced but rest assured I will never return to this dealership They made me feel completely irrelevant More

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John Shawn was able to explain all the details about my car and went the extra miles to ensure I understood the information. car and went the extra miles to ensure I understood the information. More

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The Crown Acura Service Department is amazing, again. I just brought in my new MDX. I called in the day before and got an immediate appointment as the car has 1500 miles on it and the AC wasn't cooling I just brought in my new MDX. I called in the day before and got an immediate appointment as the car has 1500 miles on it and the AC wasn't cooling properly! I then sent an email to John Shaw the service manager and friend, and the moment I released the send button, he calls me! He had the appointment in front of him, and as usual very friendly, he would expedite whatever was needed! The car was brought in, they found the ac condenser with a leak, ordered it, and a day later I had the car back, with a full hand car wash, and ICE COLD AC in our 90deg temperatures! The cappuccino machine helped too, in the cafe! With my HVAC background, I asked John some pertinent technical questions and he was able to answer every one of them, spot on, and I was VERY impressed in what they did, step by step, and very pleased! Thank you John Shaw, as YOU will are my "Goto Service Advisor" forever and ever! Gonna soon get rid of my older Toyota Sienna, and go for a 2nd MDX or an RDX!......Thanks again.....Larry More

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John Shaw always makes my visits quick, stress free & is always so kind & courteous with a smile on his face. Customer service like his is what brings me back! always so kind & courteous with a smile on his face. Customer service like his is what brings me back! More

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