John Shaw | Page 14

John Shaw always makes my visits quick, stress free & is always so kind & courteous with a smile on his face. Customer service like his is what brings me back! always so kind & courteous with a smile on his face. Customer service like his is what brings me back! More

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John Shaw was helpful showing professionalism in the service provided regarding the maintenance I requested. He detailed the service provided and the estimated time to complete. Thanks John for a job service provided regarding the maintenance I requested. He detailed the service provided and the estimated time to complete. Thanks John for a job well done. More

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John shaw provided me with excellent service once again this week. He's always so professional and makes sure every detail is taken care of. this week. He's always so professional and makes sure every detail is taken care of. More

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John Shaw is an outstanding service advisor. He's very professional, honest, and personable. I highly recommend him. He's very professional, honest, and personable. I highly recommend him. More

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I recently got a flat tire while driving my Acura and I took it to Crown Acura for emergency service. I dealt with John Shaw and his service was outstanding. He was able to get me a great deal and had my took it to Crown Acura for emergency service. I dealt with John Shaw and his service was outstanding. He was able to get me a great deal and had my car back to me within a day. I would highly recommend working with John the next time you take your car in for service at Crown Acura. More

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Excellent customer service! ! Especially from John Shaw!! He was amazing and made sure I was in and out and on my way with my busy day! ! Especially from John Shaw!! He was amazing and made sure I was in and out and on my way with my busy day! More

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John Shaw has always been excellent. I have been bringing my car here for Almost 20 years. Thank you so much. I have been bringing my car here for Almost 20 years. Thank you so much. More

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I am writing this review regarding the car service center and the disappointing experience I received while getting my car serviced on Friday 1.13.22. I have been a loyal customer for over 10 years and cur and the disappointing experience I received while getting my car serviced on Friday 1.13.22. I have been a loyal customer for over 10 years and currently lease 2 cars from the Acura of Pembroke Pines. I have always received exceptional customer service at the Acura of Pembroke of Pembroke Pines but this was not the case at Crown Acura. My appointment was for an oil change and tire rotation which I was told would be $119 at no point was I told that any additional costs or services would be needed on my car, so I was totally taken back and caught off guard when I was told that the total was $393. When I asked why the total was so much more, I was told that is what I initialed for without any explanation of the 4 additional services performed as well as the additional cost of the services. I have 6 months left on my lease and plan to turn in my car in 2 months so I would not have approved to incur theses additional costs at this point in my lease. I reached out and left a message with customer service representative on Friday 1.13.22 but have yet to receive a courtesy call back. as well as emailing the GM of the dealership on Monday 1.16.22 and again have yet to receive any response. More

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The Crown Service Department is amazing. I just bought my new MDX from Crown, and I was waiting for my door edge guards and body side moulding to arrive. I met John and we instantly became I just bought my new MDX from Crown, and I was waiting for my door edge guards and body side moulding to arrive. I met John and we instantly became friends! He tracked them down, and within a day they were all installed! The hand car wash was icing on the cake, too, as I have a ceramic coating on my paint, and brush washes are now out! Finally, the Cappucino machine in the waiting area is a life saver, and that keeps us coming back, too!! Thank you John Shaw, as YOU will be my "Goto Service Advisor" forever and ever! Gonna soon get rid of my older Toyota Sienna, and go for a 2nd MDX or RDX! More

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John Shaw was superb through the entire process of getting my acura 2014 RLX vehicle fixed. I would rate him 5 stars out of 5. Thank You John for everything. Mary Dougherty getting my acura 2014 RLX vehicle fixed. I would rate him 5 stars out of 5. Thank You John for everything. Mary Dougherty More

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