John Shields | Page 11

From start to finish, the experience was pleasant, no stress, and uncomplicated. John’s attention to detail up to and including the day of pickup was refreshing and a quality you don’t see often these da stress, and uncomplicated. John’s attention to detail up to and including the day of pickup was refreshing and a quality you don’t see often these days. (Before I could mention some minor oversights in the cleaning of the car he was communicating with someone to send the car back and have it done again. (We’re talking a spot of tape glue and a few fingerprints. That’s how particular I am! And he beat me to the punch!!) Thank You Concordville Subaru. Looking forward to future interactions! More

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Had a great experience buying my new Crosstrek. John answered all my questions and made me feel very comfortable during the process. I would recommend John to anyone buying a car John answered all my questions and made me feel very comfortable during the process. I would recommend John to anyone buying a car More

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It was time for a change! Thanks to John and the Concordville team for the wonderful experience. Thanks to John and the Concordville team for the wonderful experience. More

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Best customer service, John Shields and friends are the best. Be detailed, specific, and honest people I have ever dealt with. best. Be detailed, specific, and honest people I have ever dealt with. More

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I believe the salesman should be knowledgeable about the vehicle you are coming in to see. We did give a few hour notice which would offer a salesperson some time to know about the vehicle we requested to s vehicle you are coming in to see. We did give a few hour notice which would offer a salesperson some time to know about the vehicle we requested to see. He was helpful while installing the car seats for the test drive as he was able to google how they should be installed while I was busy with the kids, (it’s a truck and they have woven loops for the anchor instead of a mounted bracket). At another dealership I probably would have given a lower star rating than a 4 but we bought a Ford at a Subaru dealership. He probably knows a lot about Subarus and just didn’t know much about F150’s. Still, I think if you’re going to sell them, take some time to know what you’re selling. He did allow me and the kids to stay in the truck while we were waiting on my husband to arrive for a test drive which was nice because the baby was asleep in the backseat. The finance guy was super nice. I liked that he seemed very upfront about everything and he even told us to go back to the dealership we bought our trade in at to cancel our warranties and get a refund. I never knew you could do that. We liked him. A separate interaction over the phone: post-purchase I had a question about a service advertised on the window sticker of the truck. When I called I was transferred around 3 times before talking to someone that finally knew the answer, which I appreciated, but he started out the call by saying “I was told you keep calling in…” That hit me the wrong way. No, I was not continually calling in, I was being transferred all over until finally speaking to you, sir. Maybe there are better ways to start a conversation with a customer who feels like they just keep getting handed off. If I could have just talked to our salesperson on that phone call, I probably would’ve gotten an answer quickly without any problem. Anyway, all-in-all, we would purchase from this dealership again. More

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Great experience at Concordville Subaru Had the car we were looking for and the whole process took only a few hours were looking for and the whole process took only a few hours More

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The man we worked with was very nice and flexible with our timing. Only issue is the brakes on the car squeak. I mentioned this when I test drove the car and the salesman said it passed inspection. Br our timing. Only issue is the brakes on the car squeak. I mentioned this when I test drove the car and the salesman said it passed inspection. Brakes continue to squeak and we’re going to have to get it checked. More

by ColleenS Verified Customer Verified Customer

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Customer service at Concordville was topnotch. They went out of their way to help us and we got a great deal/car. Thanks a lot! They went out of their way to help us and we got a great deal/car. Thanks a lot! More

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Very happy with the 2019 Kia Sorento LX I bought today from Concordville Subaru. John was great to test drive it with. And the car is wonderful. Outstanding experience with everyone there, and what a g from Concordville Subaru. John was great to test drive it with. And the car is wonderful. Outstanding experience with everyone there, and what a great deal on a fantastic car. And they were generous with my trade-in. Many thanks to everyone that got me into this excellent car. Cheers! More

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My salesman was fired and the communications since were horrible. No one reached out to keep me informed horrible. No one reached out to keep me informed More

by emcmtony Verified Customer Verified Customer

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