John Tranghese | Page 5

John did a great job and represented the dealer well. The finance manager did the typical hard sell on an extended warranty which was not appreciated. The finance manager did the typical hard sell on an extended warranty which was not appreciated. More

by mikec3671 Verified Customer Verified Customer

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Wouldn’t purchase a Ford anywhere else. Great service, and staff. Their pricing was fair and trade in process was easy. Great service, and staff. Their pricing was fair and trade in process was easy. More

by Dgewing Verified Customer Verified Customer

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I ordered a vehicle 5 months ago which finally arrived. Family Ford did not value my trade (well under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy that I wouldn't g Family Ford did not value my trade (well under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy that I wouldn't go for their deal because they could make more (currently asking $3K over MSRP) than if they sold it to me at the special order price (we had agreed on MSRP at time of order). I even asked for an estimate of my trade when I ordered but was told that it would be evaluated when the new vehicle arrived. So after waiting five months they got a new vehicle to sell and I just wasted my time. Didn't even get a "Thank You" for handing them the $10K profit they will make selling "my" vehicle over MSRP to someone else. Part of the situation is due to Ford pushing Special Orders instead of stocking dealer lots. If you want a Ford, be sure to get in writing a firm commitment on your trade using an unbiased source like KBB at time of order. Otherwise you might be between a rock and a hard place trying to get a fair price for your trade. Of course, if no trade is involved this predicament would be avoided. Then you just need a firm commitment on price for the ordered vehicle. I gave two stars because Ford shares some of the blame for designing a system that allows dealers to take advantage of the situation More

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The employees were very helpful. They could answer any question I would ask of them. question I would ask of them. More

by DUNSON Verified Customer Verified Customer

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We have been going to Family Ford of Enfield for years, sales and service are wonderful! sales and service are wonderful! More

by MARYELLENBRENNAN Verified Customer Verified Customer

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My experience with family Ford was phenomenal I purchased my lease buyout. Sales department was awesome salesman answered all my questions so did finance department my experience with family Ford was very ve my lease buyout. Sales department was awesome salesman answered all my questions so did finance department my experience with family Ford was very very good. I would definitely recommend family forward to family and friends More

by Bobcat044 Verified Customer Verified Customer

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I ordered A new truck and waiting on delivery. So far dealer has been very easy to work with and responsive! They came to me to sign paperwork when I was Busy! I really appreciate when sales people save dealer has been very easy to work with and responsive! They came to me to sign paperwork when I was Busy! I really appreciate when sales people save me time! As a contractor time is money and they understand! Great guys! More

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Appointment on Thursday with Greg, Advisor. Friendly crew, listens to provide the best experience and service on vehicle was satisfying. Thank you crew, listens to provide the best experience and service on vehicle was satisfying. Thank you More

by Betty Boop Verified Customer Verified Customer

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Wonderful, quick service, very professional yet approachable. Truck was ready before estimated time and cashier was genuine with wanting to help. Sales person was not pushy and listened to what I w approachable. Truck was ready before estimated time and cashier was genuine with wanting to help. Sales person was not pushy and listened to what I wanted then made it happen. More

by PKEENAN Verified Customer Verified Customer

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Really nice salesman he was well informed and curious and really helpful with my trade in really helpful with my trade in More

by TINMAN7622 Verified Customer Verified Customer

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