John Wigger | Page 86

Convenient, Professional, Fast, and thorough service I used the Kia on line appointment tool to schedule my maintenance service and I got reminders for confirmation. The team makes the process convenient I used the Kia on line appointment tool to schedule my maintenance service and I got reminders for confirmation. The team makes the process convenient from the time you drive up and hand over your keys until the time your car is ready. They offer you a ride, if one is needed; you get free coffee, water and snacks while waiting. They even had a drawing for a free TV. The entire staff is very professional and friendly in their service to me and other customers. It takes very little time to get checked-in with a worksheet of your desired maintenance checks. Explanations are given for any needed repairs such as in my case, new brake pads. I was not surprised, the team mentioned this was coming from my last visit, so it was time. Although I chose to wait on site, the entire process was done in under 2 hours and the time went by fast. No complaints here. They are thorough in talking line by line on the billing so I had a good understanding of what was charged. Again, it was reasonable and affordable. I got a free car wash and drove away a happy customer. More

by Heidi982 Verified Customer Verified Customer

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Awesome Upon arrival, was greeted outside on a bitterly cold day, went over what was to be done. My Kia was in for a recall only. Upon arrival, was greeted outside on a bitterly cold day, went over what was to be done. My Kia was in for a recall only. More

by OCEANANGEL1207 Verified Customer Verified Customer

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Sam & John are always super helpful Sam, John and the staff at kia are the most pleasant and helpful auto experience Ever! I've continued to service my kia soul at this location because Sam, John and the staff at kia are the most pleasant and helpful auto experience Ever! I've continued to service my kia soul at this location because they are so great! More

by AMANDACWOODELL Verified Customer Verified Customer

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First service for 2019 Sorento SXL 7k miles Moved to Wilmington area in 2016 and introduced my then 2014 Sorento SXL to the dealership for my new service dealership. I was very happy with the se Moved to Wilmington area in 2016 and introduced my then 2014 Sorento SXL to the dealership for my new service dealership. I was very happy with the service from the get go. Then in July 2018 while having the 60K mile service, the dealership was being taken over by a new owner so I walked into the showroom. In there was my exact Black SXL but a brand new 2019 version and it was love a first sight. I met the new owner Pat Koballa who explained his plans for the dealership and the new name Coastal, and I told him I was extremely happy with the past performance and looked forward to the new Coastal name and what he has in store for the dealership. That conversation changed to so IF I trade my 2014 in for this 2019, what's it going to cost me. The rest is history and I would not have done the trade if I felt the deal was not good for either of us and I dove that car out of the showroom and home that day. So my first service 6 months after purchase and 6 months into their deanship make over, I was even more happy then in the past. Pat Koballa and his sales and service teams are amazing and I am a very happy Coastal Kia customer! I rate the entire dealership A++ More

by SDMARTINO Verified Customer Verified Customer

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Service Friendly helpful keeps you informed of services nice experience wait time not bad all the people I met have been nice. Would recommend your service de Friendly helpful keeps you informed of services nice experience wait time not bad all the people I met have been nice. Would recommend your service department to anyone More

by BEAUTYNOOK Verified Customer Verified Customer

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Very Good Sam was my service adviser and as always very friendly and knowledgeable. Service was done promptly and coffee ( in extra clean waiting area) was exc Sam was my service adviser and as always very friendly and knowledgeable. Service was done promptly and coffee ( in extra clean waiting area) was excellent . No complaints.. Service adviser Bob was also very pleasant as usual. More

by BMUENCH Verified Customer Verified Customer

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Knowledgeable nice folks. Service manager very nice and accurately told me the waiting time for the service. Very professional. Nice and comfortable waiting room. Plenty of sna Service manager very nice and accurately told me the waiting time for the service. Very professional. Nice and comfortable waiting room. Plenty of snacks, coffe, water and free WiFi. More

by NORBY0308 Verified Customer Verified Customer

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impressed As I pulled in, they must have been on the lookout for me because someone came out as I pulled in. Said it would take about 90 minutes for a manufact As I pulled in, they must have been on the lookout for me because someone came out as I pulled in. Said it would take about 90 minutes for a manufacturer update, but only took 60. I opted to wait for my car, but a courtesy car or a drop off and pick up were available. Clean and comfortable waiting area. Mechanic came in to update me on status. Once work was completed, he sat down and explained some points with me. Friendly and attentive people. Oh, and washed the exterior of my car. More

by BEULAVILLE2008 Verified Customer Verified Customer

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Very good service The service was great and the gentlemen was very helpful and answer all the question I need about my car I would tell other about The service was great and the gentlemen was very helpful and answer all the question I need about my car I would tell other about More

by STEPHANIELWHITE85 Verified Customer Verified Customer

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Best dealer experience ever. Bought an off lease 2015 Sorrento bout 18 months ago at a great price. Kudos to the service department ever since. After Hurricane Florence I saw my Bought an off lease 2015 Sorrento bout 18 months ago at a great price. Kudos to the service department ever since. After Hurricane Florence I saw my roof beginning to peel down to the primer. Brought it in and asked for repainting...The service department got permission for the body shop to repaint my entire roof. They even removed and replaced the windshield..What a surprise. Picked it up after a week, and the entire car was so clean, both inside and outside that it looked showroom new. What a terrific organization. Mr. Koballa shout be proud.. More

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