John Wong

Great service, great people m, OEM parts, nice to my dog, very thorough, same day service very thorough, same day service More

by deansable Verified Customer Verified Customer

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John Wong, my service consultant, was excellent. However, the dealerships repair cost pricing was absolutely outrageous, as was the time to even examine the vehicle for the air conditioning repair However, the dealerships repair cost pricing was absolutely outrageous, as was the time to even examine the vehicle for the air conditioning repair ( 3.5 hours plus another 1.5 hours for the repair. The corolla needed a new cable that supposedly had been chewed through by rats. The dealership did not have the cable but repaired the wires for a cost of over $600, OUTRAGEOUS!!!!!!!! More

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Had a 2pm appointment, was told on arrival there was a two hour wait, and since I’m waiting anyways I could get my alignment done in the same timeframe! I find it disconcerting that I had a scheduled appo two hour wait, and since I’m waiting anyways I could get my alignment done in the same timeframe! I find it disconcerting that I had a scheduled appointment yet still had to wait in the queue for my service to be done. I also find it disconcerting that adding an entirely different maintenance could still end up taking the same amount of time as my scheduled maintenance? I ended up waiting three hours for standard 5 month maintenance. I was also charged $60 for the service which should have been free considering I opted for Toyota care plus upon purchase. The guy was nice enough but general ineptitude and disrespect of my time will probably sour my trips to the dealership from here on out. Extremely disappointed. More

by WILL.MORTON93 Verified Customer Verified Customer

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