Johnathan Miller | Page 13

Although Richard Lewis, the owner, called me directly to apologize for the actions of the new car sales manager I still have to give this dealership only 1 star. The new car sales manager, Kevin Dowdy, is a apologize for the actions of the new car sales manager I still have to give this dealership only 1 star. The new car sales manager, Kevin Dowdy, is an absolutely horrible person and should be avoided at all costs. He ruined our entire experience at this dealership. Although everyone else we interacted with was a joy to work with, Kevin's actions tainted our experience and I will not be returning to make a purchase, nor will I recommend this dealership to anyone I know while he is still employed with them. We purchased our vehicle for $47k and when we got home, found the sticker in the glovebox witched stated the MSRP at $42k. We called looking for an explanation of the $5k price difference and Kevin stated that we should have all of the information in our paperwork. We looked and looked and did not find anything so Kevin said we needed to drive back to the dealership so he could explain it. When we arrived he did not greet us but simply walked past and said "let's go over here" and took us to a locked office. When we sat down I started to ask what the price difference was and he cut me off and started explaining the $5k protection package in a very condescending way. We explained that we had declined the protection package and all extended warranties. He said it didn't matter and it was added anyway. At this point he suggested we talk to the general sales manager, Jason. Jason agreed with us that the protection package was not explained to us, and was no where to be found in our paperwork. He did his best to offer us some compensation and we ended up with crossbars, a luggage carrier, and 5 years of oil changes for the vehicle. I appreciate the gesture, but at the end of the day Kevin knowingly deceived us and took $5k from us. Unacceptable. I wrote an email to the owner telling him about our experience and he personally called to apologized. I appreciate this gesture as well, but Kevin is still employed and who knows how many people he has done this to. Richard seems to be ok with Kevin lying and cheating his customers so in my book he is condoning this behavior which is just as bad. More

by mattandtammietaylor Verified Customer Verified Customer

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Johnathan was very helpful and got me exactly what I wanted and was not pushy at all. Second time purchasing from you guys and both experiences were great! wanted and was not pushy at all. Second time purchasing from you guys and both experiences were great! More

by KRISTY_HADAWAY Verified Customer Verified Customer

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By far the best experience you can have when coming to a car dealership. I have never had salesman go so far and beyond to help get me in a brand new vehicle. From lunch, to explaining everything on the pap car dealership. I have never had salesman go so far and beyond to help get me in a brand new vehicle. From lunch, to explaining everything on the paperwork and vehicle. Will always recommend Honda of Cartersville. More

by Collumsteven4 Verified Customer Verified Customer

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Great dealership with amazing staff. Felt like I was taken care of all the time. The only downside is that Car Buying should not take that long. Felt like I was taken care of all the time. The only downside is that Car Buying should not take that long. More

by CFRANKLINDAY Verified Customer Verified Customer

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john miller is a great new salesperson darian hall was very helpful jason lemarre was great thanks shottenkirk honda love my denali see y'all soon very helpful jason lemarre was great thanks shottenkirk honda love my denali see y'all soon More

by noodles4brains Verified Customer Verified Customer

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I purchased my car mostly online. Johnathan and Bob Corley were awesome! Played no games and worked with me to meet my budget needs. Didn’t feel any pressure. 10/10 would recommend de Johnathan and Bob Corley were awesome! Played no games and worked with me to meet my budget needs. Didn’t feel any pressure. 10/10 would recommend dealing with Shottenkirk especially if you can work with Johnathan and Bob. More

by trailerdogg29 Verified Customer Verified Customer

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It’s a great and friendly place, really nice and professional people, and they have the best deals, they give you what you ask for:) professional people, and they have the best deals, they give you what you ask for:) More

by pinedahillary9 Verified Customer Verified Customer

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It was a very pleasant experience will go there again. I recommend to anyone looking to buy a car. I recommend to anyone looking to buy a car. More

by Xxx420N0Sc0PexxX Verified Customer Verified Customer

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Sales and administrative staff were incredibly accommodating and easy to work with. They let us take the vehicle home for the night, which made us far more comfortable with the purchase. Great dea accommodating and easy to work with. They let us take the vehicle home for the night, which made us far more comfortable with the purchase. Great dealership!! More

by rbyork0 Verified Customer Verified Customer

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Service was great. It was very convenient that they have a shuttle, even on Saturdays. It was very convenient that they have a shuttle, even on Saturdays. More

by EASTCOASTJEN Verified Customer Verified Customer

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