Johnnie Taylor
Johnnie Taylor at Five Star Subaru of Grapevine

Johnnie Taylor | Page 10

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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139 Reviews
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139 Reviews

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139 Reviews of Johnnie Taylor

November 07, 2020

Dealership Rating
Employee Rating

No one tops this dealership. They go above and beyond to get the job done. Out the door and on with my day so quickly! More

by jakaybe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cameron Alexander-Munns, Marcus Procter , Lauren Bayles, Ryan Bayles, Michael Dinh, Spencer Fuller, Rutger Kesling, Ryen Ruybal, Brian Swarver

Nov 09, 2020

Five Star Subaru of Grapevine responded

Jakaybe, How awesome to see your rating and endorsement of so many of the Subaru of Grapevine staff! We want to remain your only call when you have vehicle needs. Please stop by or call 817-438-1700 to let us know when we will see you again. It is our honor to be your auto dealer. Thank you so much, Doug Laymon, Sales Manager

November 04, 2020

Dealership Rating
Employee Rating

Best car buying experience I have ever had! There is a reason this dealership is #1 in DFW. The customer service exceeded our expectations. Weston Enciso was our salesman and was AMAZING!! He made the pro More

by ADarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Doug Laymon, Mitchell Hunter , Jeff Davis, Weston Enciso

Nov 05, 2020

Five Star Subaru of Grapevine responded

Welcome to Subaru of Grapevine, ADarr! We are excited to help you enjoy your travels. Please stay in touch with Weston or me at 817-438-1700. We want to continue sharing our vehicle knowledge. Thank you for shopping at Subaru of Grapevine. Take Care, Doug Laymon, Sales Manager

October 22, 2020

Dealership Rating
Employee Rating

It is never difficult to find a service representative. And the ones I have had are very knowledgeable and can always find my records. Today I forgot to mention that I needed and inspection so they had to More

by DRMOORE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: BB Belharrat

Oct 23, 2020

Five Star Subaru of Grapevine responded

DRMOORE, You are a valued customer at Subaru of Grapevine. Thank you for recognizing Johnnie in Service and BB in our sales department. Your commitment to our dealership is greatly appreciated. Best Regards, Marcus Procter, Service Director

October 16, 2020

Dealership Rating
Employee Rating

Always excellent Customer service when I bring my car in for repair or required maintenance. Other staff are always friendly when you are waiting for your car. More

by EBabaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katrina

Oct 16, 2020

Five Star Subaru of Grapevine responded

Thank you for your loyalty to Subaru of Grapevine, EBabaa! We are happy to serve all of our vehicle needs, so please do not hesitate to call with questions to 817-438-1700. It is our goal to keep you safe on the roads. Thanks again, Marcus Procter, Service Director

October 02, 2020

Dealership Rating
Employee Rating

I love my Crosstrek. I always enjoy coming to the service department. Everyone is kind, polite & helpful. It’s easy to find a great sales person but to provide excellent service after the purchase is fabulou More

by sharoncampbell2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2020

Five Star Subaru of Grapevine responded

Sharon, Customer care is so important at Subaru of Grapevine. So, we want to hear from you at 817-438-1700 every time you have questions about your vehicle. We are here to help you enjoy and care for your Crosstrek and we want to make certain that you continue to love your Subaru. Thank you, Marcus Procter, Service Director

September 29, 2020

Dealership Rating
Employee Rating

Subaru grapevine stepped up andpermanently fixed an ongoing problem. The service rep was polite and did a thorough investigation into the cars problem. I left feeling confident that this dealership has More

by jecassady2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2020

Five Star Subaru of Grapevine responded

Hello jecassady2, Thank you for the opportunity to find a resolution to your vehicle's issues. If you have future concerns, Johnnie and I look for your call at 817-438-1700. Please stay in touch, Marcus Procter, Service Director

September 04, 2020

Dealership Rating
Employee Rating

The most outstanding service department I have ever been to. Checkin smooth. Service done in time promised and I was a walk-in. Coupons offered in email provided reasonable discounts. This is a fantastic de More

by Sgellman60302
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter

Sep 05, 2020

Five Star Subaru of Grapevine responded

Sgellman, We appreciate the opportunity to help with your vehicle care needs. Thank you for rating your experience with our team at Subaru of Grapevine and please stay in touch at 817-438-1700. You are a valued customer. Take Care, Marcus Procter, Service Director

August 15, 2020

Dealership Rating
Employee Rating

Suburb hitch installed just under the estimated price and finished when promised. Your service rep Johnie was awesome. Surprised we could get loaner car. Great experience! More

by dndavis16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2020

Five Star Subaru of Grapevine responded

Thank you, dndavis16, for choosing Subaru of Grapevine for your vehicle's accessories. Johnnie and I want to make owning your Subaru fun, so please let us know if we can help with other add-ons at 817-438-1700. We are here to serve. Take Care, Marcus Procter, Service Director

July 26, 2020

Dealership Rating
Employee Rating

Five Star Subaru is a great dealership because they do not pressure you to buy and they take the time to explain. I love my Subaru! More

by Luperobles2002
Recommend Dealer
Yes
Jul 27, 2020

Five Star Subaru of Grapevine responded

Luperobles2002, It is great to hear you found your experience at Subaru of Grapevine a good one. Johnnie and I are available at 817-438-1700 to continue helping with your vehicle's care. We want you to always enjoy owning your Subaru. Thank you, Marcus Procter, Service Director

July 23, 2020

Dealership Rating
Employee Rating

Ten's across the board. You consistantly provide stellar Ten's across the board. You consistantly provide stellar service and go above and beyond any other dealer. That's why your logo even fits. Great More

by Michael.Logan817
Recommend Dealer
Yes
Jul 23, 2020

Five Star Subaru of Grapevine responded

Michael, Thank you so very much for recognizing Johnnie and Subaru of Grapevine. You are a valued customer and keeping you comfortable when you drive is a necessity! Please call us at 817-438-1700 every time you have vehicle concerns. We are happy to help. Take Care, Marcus Procter, Service Director

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