Johnny Borboa | Page 4

Had a great experience with our truck purchase at Mart Kia. Prompt attention to us, found the vehicle we liked test dove- communicated needs and trade in value of our truck- all questions were answered an Kia. Prompt attention to us, found the vehicle we liked test dove- communicated needs and trade in value of our truck- all questions were answered and we felt very comfortable with our sales rep. Zanaiya - excellent customer service and knowledge. Finance was easy and straight forward. More

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Had a vey bad experience at this place. Kept changing things and prices. Really bad service. things and prices. Really bad service. More

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The absolute WORST place I have ever dealt with. Kept trying to add on things I did not want at an inasne cost. Johhny the sales manager is a joke, beyond rude and uninterested. WORST PEOPLE AND PLACE trying to add on things I did not want at an inasne cost. Johhny the sales manager is a joke, beyond rude and uninterested. WORST PEOPLE AND PLACE More

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Zanaiya was knowledgeable, friendly, and made me feel comfortable. All of which helped me make the decision to purchase a new vehicle. comfortable. All of which helped me make the decision to purchase a new vehicle. More

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Incredible experience. All the people working there were awesome especially Derrick Moorehead. Derrick was professional and made sure I was happy. He truly went above and beyond. awesome especially Derrick Moorehead. Derrick was professional and made sure I was happy. He truly went above and beyond. More

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Zanaiya was great! She was very informational and understanding of some underlying issues. She really helped the process with buying my car! understanding of some underlying issues. She really helped the process with buying my car! More

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Need training on LLC’s and how they are legal ways to purchase vehicles. Also they lie constantly just because they are uneducated. Too many unnecessary costs like not letting you find your own competiti purchase vehicles. Also they lie constantly just because they are uneducated. Too many unnecessary costs like not letting you find your own competitive financing and forcing you to use theirs at interest rates nearly double other places More

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Excellent Experience! Derrick Moorehead & the team couldn’t have been more personable and accommodating through my car buying experience. Kudos Mark Kia! If you find yourself on the market for a new c couldn’t have been more personable and accommodating through my car buying experience. Kudos Mark Kia! If you find yourself on the market for a new car go see Derrick & Johnny. Those guys are GREAT! More

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We had a very fun and friendly negotiation with Many and Darren working out a deal for a 2022 Kia Sorento S model that was to arrive in a week. We had not researched the car so we were flying blind, not re Darren working out a deal for a 2022 Kia Sorento S model that was to arrive in a week. We had not researched the car so we were flying blind, not really understanding the options. We made the deal contingent on us trying the car and deposited $2000 toward the price. We asked about the extended warranty several times and they said it would be taken care of in financing (which I did not need as we were paying cash). Anyway we still went to financing and they said we could get all the available warranties for a total of around $6000 which was ludicrously high and set the tone for anything that followed, we were not happy with Joshua's effort to quadruple+ overcharge. He eventually offered the bumper to bumper for $1600, we declined as I had zero trust in him. After getting home and researching it I realized the “S” was a lower powered car and the contract was missing a few things we stated we wanted (HomeLink and there was a charge for window tinting that was to be split but was not). I emailed Darren to clarify.. I received a terse email saying that it was not in the contract (no kidding, that is why I emailed). I emailed again and did not get a reply. We decided to follow up on the different HP engines. I found an LX (no Turbo) and EX (with turbo) to test drive at another dealer as there were none at Mark. The difference was dramatic. After considering everything I called Manny and told him that we were invoking our right to terminate the deal. He said the $2000 was non-refundable and that we had signed an agreement (we had not). I was very surprised and expressed shock, he finally remembered our agreement. After going back and forth it was agreed that he would mail a check. When I look back I am amazed that Manny did not immediately offer to refund our deposit and offer to help us with another model, that would have been a better experience. More

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The staff at this dealership were phenomenal. They know what I wanted and made me get what I wanted at the end of the day. what I wanted and made me get what I wanted at the end of the day. More

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