Johnny Durham | Page 18

Wouldn't you really rather have a Buick? We visited the Dealership on a Saturday just to see the car. Johnny Durham show us the car, told us about it, and assisted us in our inquiries. We c We visited the Dealership on a Saturday just to see the car. Johnny Durham show us the car, told us about it, and assisted us in our inquiries. We called back the next week to begin the buying of the car. We essentially bought the car over the phone. Most of the paperwork was done when we got there Friday, the 26. The Needed signatures were done and the financing was done quite quickly by Jon Schumacher. Then Saralinna Wilson accompanied us to the Encore and very aptly showed us the ins and outs of Onstar. She helped us with the setup of Onstar and the GM site. She had much knowledge and was very helpful. She showed great helpfulness to us (2 people over 65) with patience. Thanks to Saralinna for her help. More

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Fabulous Buying Experience I will definitely recommend this dealership to all my friends and family. Johnny was a great salesman. Saralinna did a fabulous job explaining my new I will definitely recommend this dealership to all my friends and family. Johnny was a great salesman. Saralinna did a fabulous job explaining my new truck to me. She answered all my questions. More

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Great Experience! I will definitely recommend Harry Robinson to all my friends. Johnny, Victor, Joey, Saralinna and Jon did a great job getting us into the vehicle that I will definitely recommend Harry Robinson to all my friends. Johnny, Victor, Joey, Saralinna and Jon did a great job getting us into the vehicle that love. More

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Very high expertise I found the personnel to be very knowledgeable courteous and helpful in my search for the vehicle that I wanted. I will continue to go back to Harry I found the personnel to be very knowledgeable courteous and helpful in my search for the vehicle that I wanted. I will continue to go back to Harry Robinson for my vehicle needs, and for service of said vehicles. More

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Treated us like family My husband and I were trying to find a newer vehicle to upgrade to. Johnny Durham, Jon Schumacher and stealing Wilson at Harry Robinson went above and My husband and I were trying to find a newer vehicle to upgrade to. Johnny Durham, Jon Schumacher and stealing Wilson at Harry Robinson went above and beyond to help us get what we needed! More

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Great Experience My husband just bought me a new SUV over the weekend at Harry Robinson! It was a great experience and the sales team made it quick and easy! My husband just bought me a new SUV over the weekend at Harry Robinson! It was a great experience and the sales team made it quick and easy! More

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Good People We went to several of the local Chevy/GMC dealerships. HR had the most courteous, no pressure sales people- hands down. They were knowledgeable about We went to several of the local Chevy/GMC dealerships. HR had the most courteous, no pressure sales people- hands down. They were knowledgeable about the vehicles and I never felt like I was being misled. More

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Typical dealership, dishonest We chose to buy from Harry Robinson based on what we were told over the phone by Johnny (salesman). We drove an hour to the dealership and after disc We chose to buy from Harry Robinson based on what we were told over the phone by Johnny (salesman). We drove an hour to the dealership and after discussing all the details we decided we would buy from harry Robinson after all upon arrival we were greeted and spoken to favorably however once it was time to sign the papers things became good cop bad cop. The salesman would say something then he would have to get up and go get another finance guy, we will just call him slick Rick, he would come in and want us to add this and that, then they would mess with the numbers more all along knowing we had a set number and we were not going past our payment number. We were upfront and did not cut in coroners on telling the Harry Robinson employees what we wanted, needed and what we were willing to pay. In the end they appear to agree and we made the deal 4 hours later. Then Shumacher gets us in his office and the payment mysteriously raised $20 more dollars per month and they also wanted to sale us more extras which we declined. We finally finished and began to move our belongings from the old car to the new. Of course the dealership was closing and it was a Friday night so the employees for all standing glaring at us as if we had done something wrong when in fact the reason it took so long was the cat and mouse game the salesperson and the finance guy were playing trying to get more money out of us. I was told over the phone by Johnny that we would be in and out of the dealership in 1.5 hours at the most (great math skills John John). 4 hours later we were finally off, now it took us 50 days to get a title and it was all screwed up. We went back to the dealership and they said they resolved the issue but yet when we went to tag the vehicle the issue was not resolved. Here we are nearly 3 month in and the vehicle is not tagged due to the dealership dragging their feet. We no longer get returned phone calls, I personally reached out to the higher ups including Mr. Harry Robinson himself however I have yet to be contacted by him. It would be nice for a Vehicle Dealership to actually just do the right thing, I mean just be honest and truthful and upfront. Unfortunately Harry Robinson Dealerships are not this way, I can tell you from personal experience. They will take your money and run and have no sense of customer service. I would never recommend to anyone to waste anytime with a Harry Robinson dealership. More

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Great Service, Great Staff! I'm giving 5 stars because they make buying a car a good experience. This is my second car buying experience and they showed me how much they apprecia I'm giving 5 stars because they make buying a car a good experience. This is my second car buying experience and they showed me how much they appreciated my business. Everyone is nice and professional and they really go out of their way to make buying a car hassle free. My salesman Johnny Durham is great! I like that he actually remembers me when I come in, and he really works hard to make sure that I am happy with my purchase. They also make great deals. Will definitely buy from them again! Thanks guys, keep up the good work! More

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They were great Everyone was great and helpful. I will reccomend all my friends. I will make my next purchase here again. Johnny and Saralinna was so friendly and hel Everyone was great and helpful. I will reccomend all my friends. I will make my next purchase here again. Johnny and Saralinna was so friendly and helpful. More

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