Johnny Fazio
Johnny Fazio at Suttle Cadillac

Johnny Fazio | Page 3

Fixed Operations Director

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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4.7
80 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

31 yrs, 11 mos

4.7

80 Reviews

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80 Reviews of Johnny Fazio

July 23, 2026

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Employee Rating

The collision center handled my repairs in a timely and professional manner. The staff kept me aware of the progress from my vehicle's progress from arrival to part orders and completion of work. I was ple More

by lafrancek21
Service Price Transparency
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Recommend Dealer
Yes
Jul 23, 2026

Suttle Cadillac responded

Thank you for recognizing Johnny and our collision center team for managing your Nissan Armada repairs so professionally and keeping you informed. We’re glad we could return your Armada looking brand new in just two weeks. Thank you for recommending us to others.

July 23, 2026

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It happened a lot faster than I thought it would . Yall do really good work More

by LILJAS23
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jessie Suttle, Melvin Dawson, Jon Meadows, Miles Suttle, Keith Felton , Jim Blankenship, Amir Wallace

Jul 23, 2026

Suttle Cadillac responded

Appreciate you letting us know your Nissan service was completed faster than expected. Our team takes pride in delivering quality work efficiently. We look forward to assisting you again.

July 23, 2026

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Easy to schedule appointments with, I did this online through their website. Great and quick service! More

by jself727
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Recommend Dealer
Yes
Jul 23, 2026

Suttle Cadillac responded

Thank you for letting us know the online scheduling process was smooth. Our team is glad your GMC Yukon received prompt service. We look forward to helping with any future maintenance needs.

July 23, 2026

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I have no problem with the way I have been served by this dealership thank More

by Awill26708
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Recommend Dealer
Yes
Jul 23, 2026

Suttle Cadillac responded

It’s great to hear you felt well served during your service appointment. We’re happy Johnny took good care of your Buick Envision. Your trust means a lot and we look forward to helping with your next maintenance needs.

July 21, 2026

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Excellent service and great customer service very efficient. Waiting area is very comfortable and inviting More

by RHK1944
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Recommend Dealer
Yes
Jul 21, 2026

Suttle Cadillac responded

Thank you for awarding us five stars. We’re glad our service for your Chevrolet Equinox was efficient and that you found the waiting area comfortable and inviting. Johnny and our service team appreciate your feedback and welcome the opportunity to help again.

July 21, 2026

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Friendly, efficient service done in a timely manner. They don’t try to sell you unnecessary services. More

by mizelhahn
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Recommend Dealer
Yes
Jul 21, 2026

Suttle Cadillac responded

We appreciate you sharing your experience with the Buick Envision service. Johnny is glad we could provide friendly, efficient service and finish everything promptly without suggesting unneeded work. We look forward to assisting you on your next visit.

July 19, 2026

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The service was top notch, I have been there twice since owning the car and I always feel like I’m somebody because the staff is very knowledgeable and friendly. From the moment I drive through the service More

by LOWWARD
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Recommend Dealer
Yes

Other Employees Tagged: Rhonda McLean 5 Stars

Jul 19, 2026

Suttle Cadillac responded

Thanks for trusting us with your Cadillac service. Johnny and our team are delighted that our knowledgeable staff and comfortable waiting area made you feel well cared for from the moment you drove in until you left. We’re pleased to know your Escalade ESV inspires confidence every time you hit the road.

July 18, 2026

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Service took longer than expected with prearranged appointment time. Didn’t expect to keep overnight More

by SAREESE1012
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Recommend Dealer
Yes
Jul 19, 2026

Suttle Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 17, 2026

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Have lost confidence in this service center. Brought car in for state inspection, oil change and tire rotation. Tire rotation was not done but was charged for it. Called service advisor and she More

by Kkrzeski65
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Recommend Dealer
No

Other Employees Tagged: Shelby Mitchell

Jul 17, 2026

Suttle Cadillac responded

Good Afternoon and Thank you for giving us a chance to investigate this issue. After researching your concern, I have been able to find Video on our Camera systems of the Technician replacing the Transmission Mount as well as completing the Rotation of the Tires on the 14th, plus Changing the Engine Oil on July 2 I completely understand being suspicious, especially after missing the Tire Rotation. I have emailed you copies of the Technician preforming the work in question to your gmail account. Again, I apologize for missing the Tire Rotation during your initial visit and do hope we can rebuild trust with our Service Department. Jim

July 17, 2026

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Employee Rating

Friendly, pleasant staff the waiting room clean and restrooms clean also efficient service thank you More

by CDIANE23
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2026

Suttle Cadillac responded

Thank you for highlighting our team’s friendliness and the cleanliness of our waiting area and restrooms. We’re glad the service on your Cadillac was efficient. Johnny and our staff appreciate your kind words and look forward to assisting you again.

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