Suttle Motors has a Aplus rating to me.
They always try to please. The shuttle service is great!! I have been a customer for years
They always try to please. The shuttle service is great!! I have been a customer for years
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by sapj42
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2026 -
Suttle Cadillac responded
We’re grateful for your years of loyalty and this top rating. We’re glad our shuttle service has been convenient for you. Thank you for trusting us with your GMC maintenance.
Great service, very friendly and professional.
I will definitely recommend Suttle to friends and family.
I will definitely recommend Suttle to friends and family.
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by Jthoag
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Orange Team is great.
Jun 02, 2026 -
Suttle Cadillac responded
We appreciate your recommendation and are pleased our team provided friendly, professional service for your GMC Sierra 1500. Thank you for sharing your experience and we look forward to welcoming your friends and family.
I brought my 2017 XT5 Cadillac from Shuttle Motors.
And I'm glad to say they have done a good job with maintenance on our car.
And I'm glad to say they have done a good job with maintenance on our car.
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by gfc4
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2026 -
Suttle Cadillac responded
Thank you for entrusting your Cadillac XT5 to our service team. It’s great to hear the maintenance met your needs. We look forward to helping with your vehicle care in the future.
Suttle changed my oil and rotated my tires in a timely
manner. The help was very Professional and a pleasure to work with.
manner. The help was very Professional and a pleasure to work with.
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by whittom
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2026 -
Suttle Cadillac responded
Thank you for highlighting Johnny’s prompt and professional work on your Cadillac STS oil change and tire rotation. We’re glad the entire process was a pleasure from start to finish. We look forward to assisting you again with any future maintenance.
Best dealership I have dealt with in a long time.
Sales team was precise and professional. Service team very knowledgeable, helpful, and completed the task timely & efficiently
Sales team was precise and professional. Service team very knowledgeable, helpful, and completed the task timely & efficiently
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by richarddbernard
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2026 -
Suttle Cadillac responded
It’s wonderful to know your recent experience with our staff hit the mark. We’re glad our sales approach felt professional and that our service team handled your GMC efficiently and with expertise. We look forward to serving you again.
Suttle Blue Team service was wonderful, courteous and
respectful. Also, can Suttle Cadillac include in my e-mail car detail coupon thank you. I no longer received them and still would like to received di
respectful. Also, can Suttle Cadillac include in my e-mail car detail coupon thank you. I no longer received them and still would like to received discounts coupons.
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by thodge6541
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Suttle Cadillac responded
Thank you for choosing Suttle Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Great customer service.
A great waiting area where you can wait for your car. Everyone is very friendly.
A great waiting area where you can wait for your car. Everyone is very friendly.
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by Mdeihl
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2026 -
Suttle Cadillac responded
It’s great to hear our waiting area made you comfortable and our service felt welcoming. Johnny and our team appreciate your kind words. Thank you for trusting us with your Cadillac Escalade.
You can trust Suttle Motors to take care of your
automotive needs.The entire group here are top notched .
automotive needs.The entire group here are top notched .
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by sm6416190
Service Price Transparency
They are the worst dealership when it comes to repairing
your car telling you that they can't fix something and that all the car models that I have the GMC terrain have the same grinding noise when you back
your car telling you that they can't fix something and that all the car models that I have the GMC terrain have the same grinding noise when you back up the car they can't check the transmission because there's no dipstick but when I went on the internet for the GMC and told them there is a way to check you'll transmission fluid they asked me that I believe everything I see on the internet so I can't get no result so I'm going to just post everything I can on the internet I'm sorry they treat me like a peasant but I'm sorry also that I bought that GMC terrain
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by stevenhatchett2
Service Price Transparency
Sep 11, 2023 -
Suttle Cadillac responded
I am sorry that you feel you have not received the level of customer service you deserve with our Service Department.
We have driven your Terrain multiple times do duplicate your concern and even had our Technician ride with you
to help duplicate, neither time could we duplicate your concern. We have Never Treated you as a peasant and
have always gone above and beyond to help you (including paying for repairs well after the Warranty period)
Suttle Motors has been in business for over 100 Years and we have worked very hard to earn an Excellent Reputation
for customer service and although we do make mistakes, this is not one.
I have escalated this to our Service Manager and he has already left a message for you.
Thank you for your attention and time.
Sep 11, 2023 -
Suttle Cadillac responded
Yes Sir, I completely understand that you want to get issues resolved before your warranty expires, but we have to know what the issue is. The noise that the Tech heard was normal. There isn't anything we can ask your Warranty Company to cover and believe me, we only get paid when your Warranty company give us an approval, so we would love to find an issue, but at least when we had it, there wasn't an issue for us to submit. I do truly understand your frustration, but we are at a stand-still until we can duplicate your concern. Again, we do truly value and appreciate your business and believe me, we want to help, but cannot proceed without a probable cause or to duplicate the concern.
Sep 11, 2023 -
stevenhatchett2 responded
My warranty has an expired yet., My problem was when I stated what was on the internet about a dipstick in the terrain your service manager said do you believe everything on the internet and your company is on the internet so it was I felt like he was saying that I was lying that's what I'm having problems with is not the service really I just felt some kind of way that nobody wanted to pay attention to my problem and I know people with terrains and they don't sound like that so that's neither here nor there but I'm not angry with anyone it's just that I feel slighter so life goes on You live and you love
Sep 11, 2023 -
stevenhatchett2 responded
Also the service tech road with me and he heard the noise. I was just afraid that something may happen while I'm driving and I'm sorry that if I overthought that something could happen so I apologize for my attitude and may you have a blessed day
Sep 11, 2023 -
stevenhatchett2 responded
Again I apologize for my attitude but my family suggested that I leave well enough alone because I'm stressing and it could cause my cancer to come back and they don't want that to happen so thanks for everything so for my regular service if it's all right for you all I'll bring it up there then but far as the noise I'm done no hard feelings or animosity and thank you again
WARNING TO OUT OF WARRANTY CAR OWERS!
Before you let Suttle Motor Co. Cadillac of Newport News Va do ANY repair work (if your car is out of warranty) to your vehicle.
Please take your
Before you let Suttle Motor Co. Cadillac of Newport News Va do ANY repair work (if your car is out of warranty) to your vehicle.
Please take your car to another certified mechanic!
From service management, service writer, to the mechanics they to NOT stand by their warranty of their parts or labor.
I had a valve cover gasket replaced twice times at Suttle, the repair last lasted 29000 miles.
Suttle service claimed it was timing chain cover. I caught them in their lie, doing the bait and switch!
They tied to cover their loss of stating the (3rd valve cover gasket) oil leak was from timing cover. They even tied to say I needed a timing chain gear replacement, of which was done under recall about 87,000 miles ago.
When I called them out on this the refunded the service charge.
Yes, I have the copy of service bill that charged me saying the timing covers is leaking oil. BTW, the timing cover is still dry and has never leaked. Pictures to prove both.
BEWARE, they will try to rip you off. This service department does not care about you! PLEASE before you have Suttle Motor do any repair (out of warranty car)to your car, take your car to any certified car mechanic to check it out!!
I WAS loyal to Suttle Motor, NOT ANYMORE! I had used them for years spent $thousands of dollars their. NOT ANYMORE,! Hummm, my me wonder. Maybe played me for a fool?
Talked to service management, literally laughed in my face.
Please BEWARE and be careful in dealing with Suttle Motor on out warranty repairs.
There are other certified shops that have honest and trust worthy Cadillac/GMC managers, service writers and mechanics!
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by ton
Jul 22, 2022 -
Suttle Cadillac responded
Thank you for the information, Mr. Carlise and the time to share your thoughts about our Service Department. As we do appreciate our customers and welcome their views, we do acknowledge that we do make mistakes from time to time. Suttle Motor Corporation has been in business for over 100 years and we have worked very hard to earn a Great Reputation as one of the Last Family Owned and Managed Dealerships in Virginia. We do appreciate your continued business and as you stated you have indeed spent a lot of money with Suttle Motors on your 2008 STS, that is why it has been a reliable vehicle for the 204,000 miles it has on it now. On the diagnosis in question, you stated to your Service Advisor that the Passenger Side Valve Cover Gasket is leaking. Most repair shops would have done just that….replace the gasket and hope for the best. But Suttle Motors wants to ensure our customers get the proper correction to their concern. This is why our Engine Technician put Dye in your Oil along with the Fresh Oil Change to help him determine the exact issue. Again, we do make mistakes, but he did find that the leaking was coming from the Timing Cover Area. Using Oil Dye helps determine the exact cause of the issue and prevents you from spending money that is not necessary. The reason that he recommended a Timing Chain was due to the Age and Mileage of the Car…..if he was going to replace the Timing Cover Gasket, it would make since to replace the Chain at the same time….to save money for you in the long run.
Since you had been such a good customer and did not agree with our Factory Trained Technician, would have been the reason we refunded your Service Charge. Again, we do make mistakes, and although we do take responsibility for ours, we still stand behind the diagnosis.
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