Johnny Montano | Page 7

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear scheduling was easy and that your service technician kept you informed throughout the entire process. We’re also happy the information on replacement tires was helpful. We appreciate your trust and look forward to assisting you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your kind feedback! We’re glad to hear our team was polite, knowledgeable, and kept you well informed throughout your service experience. Clear communication is very important to us, and we appreciate you trusting us with your vehicle. We look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for taking the time to share such thoughtful feedback. We’re thrilled to hear that your experience was super professional, informative, and handled with genuine care. Johnny’s honesty, knowledge, and communication are qualities we value greatly, and it’s wonderful to know he earned your trust and delivered the results you were looking for. We’re glad the turnaround time met your expectations and that your truck is running better than ever. Your kind words truly mean a lot to our team—especially knowing we’ll be something you miss down the road. Thank you again for choosing us, and we wish you nothing but the best with your upcoming move.

Envision Ford of Oxnard responded

Thank you for taking the time to share your experience, Cliff. We truly appreciate you recognizing Johnny Montano for the outstanding job he did. His initiative, follow-through, and respect for your time—especially knowing this was your only vehicle—are exactly the standard we expect in our service department, and we’re glad he was able to get everything completed ahead of schedule. That said, we’re very disappointed to hear about the repeated communication issues and missed follow-ups you experienced prior to working with Johnny. That frustration is understandable, and we regret that it took so long to resolve something that should have been handled more smoothly from the start. This feedback is important and helps us identify where our processes and communication need to improve. Thank you for giving us another opportunity and for sharing both the positive and the areas where we must do better. We truly value your business. — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your experience with us. We’re glad to hear that Johnny Montano was informative and helpful in explaining everything about your vehicle. We understand factory recalls can sometimes be challenging, and we appreciate your patience while our team worked through it. We’re happy we were able to get it taken care of for you and truly appreciate your trust in Envision Ford. We look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for sharing your experience. I’m glad to hear you found our team friendly and that we were able to fit you in, but I’m very sorry for the issues with your appointments and the long wait. Feeling overlooked or invisible is the opposite of what we want for our customers. I’ll be reviewing our scheduling process, both online and in person, to ensure appointments are properly tracked and confirmed so this doesn’t happen again. Your time and trust are very important to us, and I appreciate your patience as we work to improve. Thank you for bringing this to my attention.

Envision Ford of Oxnard responded

I’m glad to hear your Mustang GT Premium’s first service went smoothly and even quicker than expected. It’s great to know you were able to relax and get some work done in the lounge while you waited. Thank you as well for the feedback on the popcorn machine, outlets, and workspace. Suggestions like yours are very helpful as we look for ways to make our lounge more comfortable and convenient for our guests. I’ll be sharing your comments with our team so we can improve those details moving forward. We appreciate your trust and look forward to seeing you again for your next service!

Envision Ford of Oxnard responded

I’m glad to hear your service was quick, efficient, and that our team provided excellent customer care throughout your visit. It’s also great to know you enjoyed the lounge and coffee while your car was being taken care of. Thank you for trusting us with your vehicle — we look forward to seeing you again!