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Johnny Torrez

Overview Reviews (315)

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Johnny Torrez

Johnny Torrez | Page 4

Service Advisor

Spreen Honda Loma Linda

25050 Redlands Blvd
Loma Linda, CA 92354

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315 Reviews

Overview Reviews (315)

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315 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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315 Reviews of Johnny Torrez

December 11, 2022

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Employee Rating

GREAT CUSTOMER SERVICE…! !! 😁😁😁 I liked the quick service, the wait wasn’t long compared to previous visits at other Honda locations. !! 😁😁😁 I liked the quick service, the wait wasn’t long compared to previous visits at other Honda locations. More

by ms_denoyce

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 12, 2022 -

Spreen Honda Loma Linda responded

Ms. Denoyce, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Johnny delivered such a great experience!

November 29, 2022

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Employee Rating

This dealership never disappoints I love this dealership. This is where I got my first Honda and I never turn back. I always appreciate their work and honesty. This is where I got my first Honda and I never turn back. I always appreciate their work and honesty. More

by F.anthony48

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Humphrey, Jim Schultz, Rachelle Roberts, Jesse Mendoza , Tony Ayala, Adam Garcia, Danny Nanhthadet, Sebastian Peronace, Guillermo Sandoval

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Nov 30, 2022 -

Spreen Honda Loma Linda responded

Thank you so much for your excellent review, Anthony! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spreen Honda Loma Linda to be a positive one. Please don't hesitate to reach out if you need anything else.

November 09, 2022

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Employee Rating

I always have a good experience with the service department. This time it was not a planned service. I was having a battery issue. It was taken care of timely and efficiently. department. This time it was not a planned service. I was having a battery issue. It was taken care of timely and efficiently. More

by RJNEWBOLD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 10, 2022 -

Spreen Honda Loma Linda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 01, 2022

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Employee Rating

Great dealer, easy to talk to people, very good customer service, lots a friendly faces. service, lots a friendly faces. More

by DELERIK22

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Awabdy, Kelley Durham, Brandon Shaw, Carina Lopez, Jose Moreno, Rachelle Roberts, Jesse Mendoza , Sebastian Peronace, Kellsea Salais, Vu, Tom

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Oct 02, 2022 -

Spreen Honda Loma Linda responded

Thank you for taking the time to share your thoughts on working with our team. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience!

August 14, 2022

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Waited 30 minutes just to drop off car. Many people in line were frustrated as well. Many people in line were frustrated as well. More

by GALVANML

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August 08, 2022

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I had a small issue with service on an oil change but Spreen made it right Spreen made it right More

by NICHOLEWOLFE92

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 08, 2022 -

Spreen Honda Loma Linda responded

Thank you for your very kind review, Nichole. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spreen Honda Loma Linda.

August 06, 2022

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I brought in my 2007 Honda Accord after overheating. I was charged a diagnostic fee of $189, and told I would need to replace my cooling system, at a cost of $2200. I took my car to another repair sho I was charged a diagnostic fee of $189, and told I would need to replace my cooling system, at a cost of $2200. I took my car to another repair shop. They told me I needed a new radiator cap for $19. I just drove my car 1000 miles to Oregon, no issues with my new $19 radiator cap. Johnny Torrez was my service manager. I shared the new repair bill, and asked that Spreen Honda refund my $189 diagnostic fee, which was clearly wrong. Johnny agreed that it would be refunded. It has been two weeks since that conversation. My fee has not been refunded, and my texts to Johnny have been ignored. Shameful. More

by ecarubis

Verified Customer

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July 17, 2022

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I had someday service and excellent service. I will be back for more service for my 2015 honda I will be back for more service for my 2015 honda More

by MICHAELMCGEISEYFIRE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jim Schultz, Rachelle Roberts, Jesse Mendoza , Tony Ayala, Adam Garcia, Danny Nanhthadet, Sebastian Peronace

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Jul 18, 2022 -

Spreen Honda Loma Linda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spreen Honda Loma Linda.

July 07, 2022

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Employee Rating

Johnny was such a great help! I honestly regret going to my local good year for all my services. I’ll def be coming back here now. I honestly regret going to my local good year for all my services. I’ll def be coming back here now. More

by EPEREZ319

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 08, 2022 -

Spreen Honda Loma Linda responded

Thank you so much for your excellent review! We are so glad that Johnny had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Spreen Honda Loma Linda. Please don't hesitate to reach out if you need anything else.

July 07, 2022

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Employee Rating

Very happy, we anticipated up to 4 hours of work, but only took 1.5 hours. Very happy with the staff and service to my a/c.... only took 1.5 hours. Very happy with the staff and service to my a/c.... More

by BORTIZ4

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 08, 2022 -

Spreen Honda Loma Linda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spreen Honda Loma Linda!