Jon Lacey | Page 2

The service department is excellent. All the work was clearly described and everything was done in timely manner. All the work was clearly described and everything was done in timely manner. More

by BHAKALA22 Verified Customer Verified Customer

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Always a great experience at Colonial Volkswagen. Friendly and easy going service advisors with no pressure. Friendly and easy going service advisors with no pressure. More

by Pilot14 Verified Customer Verified Customer

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I brought my 2 year old id. 4 in due to something dragging under the car. The car was in for service on a Monday and diagnosed with a plastic shield that needed to be replaced fo 4 in due to something dragging under the car. The car was in for service on a Monday and diagnosed with a plastic shield that needed to be replaced for $320. They did not have the part and the part was not considered under warranty. I asked how this plastic shield could get damaged. Jon told me I must have run over something. The only thing I drove over was a speed bump. I asked for a loaner i was told they did not have any. I made it clear i needed my car back on Tuesday. The part was ordered but did not come in on Tuesday. I was told the truck driver quit on the job. I said I could no longer be without a car for a third day. So I will come in to pick up the car and find another dealer who could fix the car and provide a loaner car. Funny thing Jon told me he thought a loaner car was coming in that day! I picked up the loaner. It was a new Jetta 2026 with less than 100 miles on it with a may 2026 inspection sticker! Hmm I am guessing they took a car off the lot and turned it into a loaner car. Funny how I can get a loaner when I say I will go to another dealer! No one should be without their car for 3 days to fix a problem from driving over a speed bump. I have reached out to vw corporate and they have opened a good will case on this service and problem. I have purchased or leased 5 vw in 8 years. I expected better treatment and service. Especially since my current less ends in February 2027. More

by rwurtzel23 Verified Customer Verified Customer

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Prompt Service, flexible payment methods, every necessary step was explained accurately over the phone, good experience overall. step was explained accurately over the phone, good experience overall. More

by Carstef10 Verified Customer Verified Customer

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Bills entire service team is top notch. .. wouldn't bring my vehicles any where else. .. wouldn't bring my vehicles any where else. More

by Wales Verified Customer Verified Customer

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They're always quick to respond and eager to make things right. I appreciate their service. right. I appreciate their service. More

by brendan.rickert Verified Customer Verified Customer

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Colonial has serviced both my cars for over 8 years. The waiting room has WiFi and fresh brewed coffee. The waiting room has WiFi and fresh brewed coffee. More

by ALANRDAILEY Verified Customer Verified Customer

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All the guys down there are Amazing. Billy and Jon and bill and Dylan ! They always take care of me and give me a spectacular service. Couldn’t recommend them much more Billy and Jon and bill and Dylan ! They always take care of me and give me a spectacular service. Couldn’t recommend them much more More

by amiriqbal37 Verified Customer Verified Customer

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Excellent service was provided. I had an urgent issue with my vehicle and I got an appointment right away. The issue was explained to me in detail and it was fixed as quick as possi I had an urgent issue with my vehicle and I got an appointment right away. The issue was explained to me in detail and it was fixed as quick as possible. I greatly appreciate the folks at Colonial VW of Westborough. More

by jgrim Verified Customer Verified Customer

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I had a great service experience with my Volkswagen Passat at the dealership. The staff was professional, friendly, and took the time to clearly explain what needed to be done and why. They handled the Passat at the dealership. The staff was professional, friendly, and took the time to clearly explain what needed to be done and why. They handled the maintenance efficiently, kept me updated throughout the process, and made everything smooth from drop-off to pickup. More

by lkerxhalli Verified Customer Verified Customer

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