Jon Lacey
Jon Lacey at Colonial Volkswagen of Westborough

Jon Lacey

Service Advisor

Colonial Volkswagen of Westborough

89 Turnpike Road, Rt. 9
Westborough, MA 01581

Contact Me
4.9
774 Reviews

Dealership Experience

10 yrs, 10 mos

Industry Experience

19 yrs, 5 mos

4.9

774 Reviews

Write a Review

774 Reviews of Jon Lacey

October 13, 2025

Dealership Rating
Employee Rating

happy with service unhappy with trying to learn and understand this new car manual very difficult to understand and work with as I attempt using this car perhaps more attention from salesman woul More

by DORA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

October 13, 2025

Dealership Rating
Employee Rating

Fast and to the point, no fuss, easy. This is what a good service department looks like, with people who talk to you, online appointments, video explanations, and upfront pricing. More

by law
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

October 09, 2025

Dealership Rating
Employee Rating

Exceptional Service from Jon Dear Colonial Volkswagon Team, I wanted to take a moment to recognize Jon for the outstanding service he provided during our recent visit. He communicated clearly and effect More

by rpowelljr22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 09, 2025

Dealership Rating
Employee Rating

Service was professional. All questions were heard and answered in a patient, professional and concise manner. Overall the entire experience was pleasant and peaceful. More

by jdonat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

October 03, 2025

Dealership Rating
Employee Rating

Car developed an oil leak. .we all know, an oil leak can be "no big deal" or it can be catastrophic. Without an appt, Jon took my car in to be checked. Jon's willingness to ad More

by ROSCOMD035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: tech diagnosing and correcting problem

October 03, 2025

Dealership Rating
Employee Rating

Check-in was quick, courteous and straightforward. Car was serviced even quicker than expected. The free wash is always an appreciated bonus. More

by Dampkessel Mann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 02, 2025

Dealership Rating
Employee Rating

Service was very good. Courtesy vehicle was very convenient and actually allows me to set up service much easier. More

by DLMANION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 02, 2025

Dealership Rating
Employee Rating

The dealership is prompt when getting started to work on the vehicle and I'm usually out in a very timely manner. The waiting area is nice and is clean. The team provides appropriate feedback on any issue More

by TAGALUSHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

September 29, 2025

Dealership Rating
Employee Rating

Let me provide some background on the issue and VW Service remediation steps. Problem: VW Jetta TDI 2013 Check Engine light is on and throwing faults for the DPF/ERG systems. Diagnostics: Tec More

by mrobertson991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 28, 2025

Dealership Rating
Employee Rating

Great service department. Goes above and beyond to provide expert knowledge and provide a good preventative service that could develop into future repair issues. More

by JMOLNAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin , Bill McGrath

1
...

Dealership Inventory (229 Vehicles)

new 2026 Volkswagen Atlas car, priced at $47,427
2026 Volkswagen Atlas
new
Deep Black Pearl Effect exterior
Automatic
All-wheel Drive
used 2021 Subaru Crosstrek car, priced at $23,997
2021 Subaru Crosstrek
used
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2026 Volkswagen Atlas car, priced at $47,864
2026 Volkswagen Atlas
new
Pure Gray exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Atlas car, priced at $47,007
2026 Volkswagen Atlas
new
Opal White Pearl exterior
Automatic
All-wheel Drive
new 2025 Volkswagen Taos car, priced at $33,306
2025 Volkswagen Taos
new
Alpine Grey With Black Roof exterior
Automatic
All-wheel Drive
new 2025 Volkswagen Taos car, priced at $36,235
2025 Volkswagen Taos
new
Cornflower Blue exterior
Automatic
All-wheel Drive