Jon Lacey | Page 84

Excellent service!!!! I have recently purchased a VW Tiguan and needed to bring it in for a minor repair of a sun visor light. I am sharing my experience because it is impo I have recently purchased a VW Tiguan and needed to bring it in for a minor repair of a sun visor light. I am sharing my experience because it is important to give accolades when deserved. I have also had my recent 30 day check up as well. Both times Jon Lacey, my service advisor was professional, polite, knowledgeable, and very helpful. I am very pleased the services I received. More

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Honest and Excellent Customer Service I have a VW dealership that is 5 minutes away from me but I prefer to drive 35 minutes to Colonial VW of Westborough because of the excellent customer I have a VW dealership that is 5 minutes away from me but I prefer to drive 35 minutes to Colonial VW of Westborough because of the excellent customer service and honesty provided by Jon Lacey. I appreciate that the waiting area is clean and I am kept updated on the progress of the service. I will continue going to Jon at Colonial for future service of my VW More

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Good Service Jonathan was attentive and very informative. Didn't try to sale me on service I diden't need. 2nd trip having work done there, very professional staf Jonathan was attentive and very informative. Didn't try to sale me on service I diden't need. 2nd trip having work done there, very professional staff. I will continue having my service done at Colonal. More

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The Best I had purchased my Golf R at another dealership and had originally started coming here for service because they were close to my work. Bill McGrath w I had purchased my Golf R at another dealership and had originally started coming here for service because they were close to my work. Bill McGrath was my first service advisor here. His rugged good looks are as sharp as his customer service skills and patience with my constant service calls. He always got me to work on time via the Colonial shuttle. He went above and beyond and solved warranty issues that the original dealership should have done. Even Billy has days off. He's not always there. If Bill isn't available, they have a crack team of top notch service advisors for me to pester with my problems. These guys are equally as helpful, friendly, and provide just as good as service as Billy. Perhaps their hair isn't as on point as the silver fox but the service advisor team, including Bill McGrath, Dylan Begin, and Jon Lacey is unrivaled. If you go to Colonial VW for service, you will not look back and will be lucky to get any three of these wonderful gentlemen. You only get the best service at Colonial VW. More

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Great service I was very amazed with the quality of service provided to me by Colonial Volkswagen in Westborough. If customer service is important to you, see Jon L I was very amazed with the quality of service provided to me by Colonial Volkswagen in Westborough. If customer service is important to you, see Jon Lacey. The man has nothing to hide and does his best to support your vehicle needs. I brought my car there to change the oil and I asked about tires, respectfully ran through the numbers with me No pressure given and he gave me the best price ever. G Coghetto More

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took the time to fix it right Long story short.. I recently bought a CPO vehicle, and had some issues with sales. What started as frustration turned into appreciation for the servi Long story short.. I recently bought a CPO vehicle, and had some issues with sales. What started as frustration turned into appreciation for the service team. I dealt with a few of the guys in service (all good to work with), but Jon took control of my cars service, and treated it like it was his own. There were delays, but he made sure it was fixed when I got it back. Two big road trips later, and it feels like a new car. More

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Only Place for Servicing My VWs I trust John Lacey and Bill McGrath for their knowledge in keeping my Tiguan and Jetta safe on the road for our family. Enjoy the videos provided by m I trust John Lacey and Bill McGrath for their knowledge in keeping my Tiguan and Jetta safe on the road for our family. Enjoy the videos provided by mechanics detailing the problems at hand. Easy and convenient when dropping off vehicle for repairs; shuttle service provided and some time a loaner vehicle is available. Comfortable waiting area, with coffee, water, snacks and of course the massage chairs. Wouldn't consider any other place! More

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Professional polite prompt service by Jon Lacey Colonial VW's Jon Lacey provides top shelf professional, prompt, courteous service, keeping our Passat (135K miles) in tip top condition and safe for Colonial VW's Jon Lacey provides top shelf professional, prompt, courteous service, keeping our Passat (135K miles) in tip top condition and safe for my daughter's daily commute into Boston. As a dad, a solid safe car provides some peace of mind. Thanks to the service team for great work. More

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Jon Lacey at Colonial VW = Top notch Just completed the 30K service on my '14 Touareg TDI. It has always been serviced at Colonial and by Jon Lacey. From the very first time it was obvio Just completed the 30K service on my '14 Touareg TDI. It has always been serviced at Colonial and by Jon Lacey. From the very first time it was obvious to me that I would have a good relationship with them. It has turned out that way. The TDI has been in for the 10/20/30K services, two recalls, including the TDI emissions recall, and I have even driven there just for the annual emission sticker. His customer interaction skills are excellent. Friendly, attentive, helpful. I am a 64 yr old male who has had many cars, so I feel pretty confident when I say TOP NOTCH! More

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Awesome experience. Very customer service atmosphere. Great service. Awesome experience. Recommended highly to anyone. Timely device. Very knowledgeable and transparent in all communications Going to be m Great service. Awesome experience. Recommended highly to anyone. Timely device. Very knowledgeable and transparent in all communications Going to be my only derive or car dealership I will ever use.. More

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