Jon Mertz | Page 3

feel like home. Friendliness and professionalism as I expected every time I’m going to the service. The sales experience for me is great because they will find a way Friendliness and professionalism as I expected every time I’m going to the service. The sales experience for me is great because they will find a way with finance to get the car I want. Thank you Toyota of Knoxville. More

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Service review My service appointment went smoothly. Jon got me checked in quickly and helped me diagnose a loose heat shield before my tacoma reached the service ba My service appointment went smoothly. Jon got me checked in quickly and helped me diagnose a loose heat shield before my tacoma reached the service bay. His estimate was spot on too. More

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Excellent as always We love and trust Toyota of Knoxville. The staff and service are top notch!!! It’s so great to know you can trust the people you are dealing with when We love and trust Toyota of Knoxville. The staff and service are top notch!!! It’s so great to know you can trust the people you are dealing with when it comes to your vehicle More

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Very good John and matt are guys i trust with my cars. I hve used them before and they provide excellent service on this visit and in the past years. John and matt are guys i trust with my cars. I hve used them before and they provide excellent service on this visit and in the past years. More

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5000 mile service on 2014 Prius Had an appointment at 9 AM for 5000 mile service on 2014 Prius. Was met by John Mertz immediately after I drove in to Service Dept, Chose to wait on Had an appointment at 9 AM for 5000 mile service on 2014 Prius. Was met by John Mertz immediately after I drove in to Service Dept, Chose to wait on the car and was directed to service lounge. At 9:50, John came to advise me car was ready. Also had been sent a coupon via email for discount on cost of service. Always have exceptional experience with any employee I deal with! More

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Pleasant and efficient My 2015 Camry hybrid has only required routine maintenance. It is easy to make appointments on line. The oil changes, check-ups and tire rotations sel My 2015 Camry hybrid has only required routine maintenance. It is easy to make appointments on line. The oil changes, check-ups and tire rotations seldom last 90 minutes and the service charge is more than fair. More

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Service was great! I was checked in quickly and service was completed in the time promised. Everything was explained in detail. Check out was easy and quick. The service I was checked in quickly and service was completed in the time promised. Everything was explained in detail. Check out was easy and quick. The service was great! More

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service visit Service was done in a timely manner and auto butler is great plus. There was no waiting and auto rental was a quick process. I do wish you had 1 or 2 Service was done in a timely manner and auto butler is great plus. There was no waiting and auto rental was a quick process. I do wish you had 1 or 2 smoking rentals. That is my only complaint. Not too bad huh? More

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Great service Efficient and friendly. The service was quick and the communication was very courteous. All services were fully explained and estimates were on point. Efficient and friendly. The service was quick and the communication was very courteous. All services were fully explained and estimates were on point. Great job! More

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Dealership Personnel The people I dealt with at Toyota Knoxville were superb. I don’t remember names well, but I do remember being helped by a gentleman named Conner. He The people I dealt with at Toyota Knoxville were superb. I don’t remember names well, but I do remember being helped by a gentleman named Conner. He was great to interact with, and so was Mr. Mertz. More

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