JonHenry Garcia | Page 3

My experience with this dealership really set a standard for me. Everyone was very professional and kept me updated throughout the entire process of my purchase. The people there really showed that they car for me. Everyone was very professional and kept me updated throughout the entire process of my purchase. The people there really showed that they cared about their customers and did what they could to provide the best deal. I enjoyed all the conversations and jokes as well. Alexxio and Alex were awesome. These guys made me feel like I was talking to a friend and not a salesperson. Keep up the good work guys! Thank you More

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Very knowledgeable and proficient with the car buying process from start to finish, understands your wants and needs. process from start to finish, understands your wants and needs. More

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Took a bit of time but satisfied with the result. Sales team even offered to allow me to take their personal vehicle to grab a bite to eat while waiting. Sales team even offered to allow me to take their personal vehicle to grab a bite to eat while waiting. More

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Both our salesman John and our finance mgr John were so attentive and made our car buying experience fun and not torture! attentive and made our car buying experience fun and not torture! More

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Alexander had the car ready for me and the whole dealership knew my eta and were prepared for my purchase. The team had great communication dealership knew my eta and were prepared for my purchase. The team had great communication More

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I came to Casey BMW just to look and after I met with a salesman I knew that Casey was the dealership for me! Excellent service and kindness throughout the whole process. salesman I knew that Casey was the dealership for me! Excellent service and kindness throughout the whole process. More

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Danisha was attentive to my interests in automobiles. She listened, asked probing questions, and the rest flowed naturally. She was calm, not overbearing in getting me to a place that maybe I did not w She listened, asked probing questions, and the rest flowed naturally. She was calm, not overbearing in getting me to a place that maybe I did not want to be. Helped in every manner. One of the best car purchasing experiences, in our tactical business relationship, ever. Macrocsopically, there were a few disconnects, that, while not game-stoppers, do contribute to that 1% that differentiate Casey from all others. The car was not ready for me at pickup time - battery charging was not complete; minus the Genius experience, which was good, I spent an additional 2-plus hours in the store, before I was ready to depart. I love all of these folks, but there seemed to be a slight disconnect in between process steps. Sales manager was great. The finance guy was great….the people worked with the process they had. Lastly, I forwarded an email that I would have loved be shared with the people working on the assembly line…..to connect their efforts to delivering a wonderful car to a customer they did not know. My intention was to close that gap….my own leadership experience tells me that this matters when it comes to job satisfaction. More

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Found a solution to every given problem to the best of their ability! Greatly appreciated! their ability! Greatly appreciated! More

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I have purchased many cars in my life and Alex made these purchases by far the most transparent and comfortable. He was truly amazing. The whole Casey experience was great. We came across the HRBT to look at purchases by far the most transparent and comfortable. He was truly amazing. The whole Casey experience was great. We came across the HRBT to look at a new car. We left with 2 beautiful well cared for used cars. All of that was due to Alex’s personality and honest approach and demeanor. Keep this young man on your team! More

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Matt has great customer service skills and he works to make his customers happy! Great buying experience. make his customers happy! Great buying experience. More

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