Jonathan Minichino | Page 27

A Pleasant Experience My first point of contact was Nicole on the phone. She was very helpful and actually pointed out a 2016 leftover Jeep GC which I had overlooked while My first point of contact was Nicole on the phone. She was very helpful and actually pointed out a 2016 leftover Jeep GC which I had overlooked while searching the site. She was prompt with the email follow ups she had promised and very courteous. Upon my arrival at the dealership that evening she offered a very friendly greeting and explained how she wanted to turn me over to Michael who would assist me during the rest of the process and that she was confident of the level of service he would provide. She was correct, Michael was also very friendly and low pressure. During the test drive he took his time explaining the vehicle and was generally knowledgeable on the questions I asked. I finalized the deal that night and picked up the vehicle a few days later as agreed. During the pickup Michael spent additional time with me once again going thru the vehicle in detail. On the business side I dealt with Jonathan and he was also very accommodating. He made good on a simple mistake on the original quotation and was fair during the add on negotiations. My first experience with Branhaven has been positive and I hope it continues at this level going forward. More

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The right way He made it happen where other dealers in his own family couldn't.I drove over two hrs and would drive ten if I had to. That speaks volumes. Honest, di He made it happen where other dealers in his own family couldn't.I drove over two hrs and would drive ten if I had to. That speaks volumes. Honest, diligent, on point More

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2014 GC Overland purchase What a great experience I had purchasing my 2nd Jeep Grand Cherokee with Steve Lakomski as my sales consultant. Steve was awesome to deal with and ver What a great experience I had purchasing my 2nd Jeep Grand Cherokee with Steve Lakomski as my sales consultant. Steve was awesome to deal with and very knowledgeable of the Overland. I would definitely recommend my friends and family to do business with Branhaven and with Steve 👍😊 I would also like to add that Jonathan Minichino was a pleasure to work with on getting my financing put together. Great team of employees!! Thank you Branhaven More

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Great customer service! Eric made everything super easy and quick! He stayed within our budget and was very accommodating. I was dreading the process but he definitely made t Eric made everything super easy and quick! He stayed within our budget and was very accommodating. I was dreading the process but he definitely made things go smoothly and for that I'm grateful! Jonathan was very relatable and made us feel comfortable, as well. Overall a great experience! More

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Dropped the ball -I will never recommend. I can not recommend Branhaven to anyone. While my experience with Bryce and Jonathan was fine, there are many other areas that Branhaven dropped the I can not recommend Branhaven to anyone. While my experience with Bryce and Jonathan was fine, there are many other areas that Branhaven dropped the ball. I waited a month to write this review so that the immediate emotion could be removed. The initial contact was a decent experience. I totally understood that Bryce was newer and I feel for her in her situation. A 2017 Jeep Wrangler Unlimited was negotiated. A few minor details were corrected such as tax being charged on non taxable items and my insurance company never being called before pick up. A time was scheduled to pick up our new car. An exciting day for a family. At least it should be. Expecting to meet with Bryce and her sales manager, Howard Eber, at pickup we arrived at the dealership with excitement to only be let down. A day prior, Howard expressed to me that he could not wait to meet us the next day. Since Bryce was newer, I expected Howard to walk through the car with us and Bryce to go over the car in detail. This would only be beneficial to Bryce and us. We are first time Wrangler owners and had many questions. We arrived at the dealership feeling rushed through the process. Bryce was left on her own. Howard was nowhere to be seen. The questions could not be answered by Bryce at the time and she had to ask for assistance from other employees multiple times. We felt rushed through the process and that we were an inconvenience. I had to ask her to have Howard come out and meet us. His own knowledge of the Jeep was limited. The only saving grace was when Bryce asked Jonathan to review some of my questions. He had the answers I needed. We never were walked through the dealership to see what they had to offer us. No service department walk through, no accessory area visited. We never had such a rushed and unorganized experience buying a car than we did that day. Good luck selling any add on's in the business office! It took 3 days later before we were contacted to see how things were going. It was an automated email. Real personal. I finally replied to one of the emails and Bryce got in touch with me. I expressed our displeasure. She spoke with someone and called me back. She promised me that Howard and Carlos were going to call me the next day and review my issues. The next day came and went with no phone call until late at night from Jonathan. Neither Howard or Carlos could call me that day so Jonathan called. I returned the call the next day but Jonathan was not available. That prompted me to write an email to Jonathan that Jonathan forwarded to Howard. I finally received a call. Howard apologized and had various excuses. All being said, if you have an appointment with someone, they should be your first priority. We were not. The perspective from my wife and myself is that Bryce had not been prepared by Branhaven to be successful. I don't blame her at all. She does not look to have the support from the dealership. My wife looks at Branhaven as a "everyone for themselves" dealership. My wife looks at Bryce and feels that no one is there to help Bryce because she's a woman. That's not what you want another woman feeling about your dealership. Overall, the new car buying experience was horrible. I never felt more unappreciated at a dealership than I did that day. I was a number dropping off a $50,000.00 check and the keys to the vehicle were flipped to me and now get out of here. More

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There are no word to describe the great experience I had Brandon was awesome. I leased a challenger from him in April (2016) and couldn't be happier. Every detail was paid attention to, he did most of the Brandon was awesome. I leased a challenger from him in April (2016) and couldn't be happier. Every detail was paid attention to, he did most of the work before I arrived to pick up my car which made it easier (paperwork). I then went back and leased a Ram 1500 Truck from Brandon and once again, could not be happier with him and the financial manager there as well. These two took extra care and made the deal work. No words. This dealership is by the far the best I ever delt with and Brandon is a big reason why I returned. Then, I had my challenger serviced and the girl in the service department was just as good and just as friendly. Very accommodating to my schedule. THANKS!!!!!!! AND I MAY ADD, I LOVE THE OPTION TO GET A LOANER CAR. I LIVE 20 MINUTES AWAY AND THIS OPTION IS AWESOME. More

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Great Service, Great Deal This was the best experience I ever had buying a new car/truck. From my initial contact with internet mgr. Nicole (very responsive & patient), to clo This was the best experience I ever had buying a new car/truck. From my initial contact with internet mgr. Nicole (very responsive & patient), to closing the sale with my rep. Rich D., sales mgr. Howard, and finance mgr. Jonathan, this team gets it when it comes to great service. They are all on the same page. They listened to what I was looking for, provided great information that answered all my questions, and most important to me, they didn't waste my time. They sold me the truck I was looking for at a great price with no hidden surprises along the way. I had six dealers involved when I started the process and Branhaven won my business within a few days despite the fact that they are not even in my state. Thanks again for a stress free experience, especially to Nicole, who got everything started in the right direction. More

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Thank you Branhaven. My Wife and I bought a new Dodge Ram 1500. The staff was friendly, helpful and professional. Thank you Bryce, Carlos and John. Loving the truck. My Wife and I bought a new Dodge Ram 1500. The staff was friendly, helpful and professional. Thank you Bryce, Carlos and John. Loving the truck. More

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great experience We have been looking for an SUV and visited several dealers. We were looking for some specific features in a certified Grand Cherokee. Michael was ver We have been looking for an SUV and visited several dealers. We were looking for some specific features in a certified Grand Cherokee. Michael was very knowledgable and helpful and worked around our busy work and family schedules to make the whole process easy. Michael and Jonathan were a great team for us. We love the Jeep and would definitely work with them and this dealership again. More

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2016 Jeep GC Limited I was in the market for a new Vehicle and I really liked the Jeep Grand Cherokee Limited. I was worrying I wasn't going to be able to afford the one I I was in the market for a new Vehicle and I really liked the Jeep Grand Cherokee Limited. I was worrying I wasn't going to be able to afford the one I desired with the specific package I liked. I shopped around at a few dealers as well as online. I ended up at Branhaven Chrysler Jeep Dodge, and that's where the worrying stopped! I work with Steve Lakomski, who not only was respectful and kind, he answered all my questions and concerns.. I had a specific Jeep in mind, and he came up with the exact model for me right down to the colors. The process was quick and painless and he was available the whole step of the way, and responded to all my texts/emails during the process in a timely manor. He didn't pressure, or try to force me in to something that wouldn't make sense. Steve took my budget in to consideration and we came up with a solution that would financially work with my family. I couldn't be more happier with the Jeep, and it wouldn't have gone any better if Steve wasn't my salesman. Please go see him and get yourself in to a new ride! More

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