Jonathan Munoz | Page 6

5 hours to buy a car! Imagine having the VIN number and exact price of a car, and still taking 5 hours to buy the car, at the price asked by the dealership! Every step of Imagine having the VIN number and exact price of a car, and still taking 5 hours to buy the car, at the price asked by the dealership! Every step of the process required negotiation, at times the dealership did not reveal extra costs. Individual members of the staff were pleasant, but overall the experience was not one which I would recommend to anyone. More

by HELSMITH23 Verified Customer Verified Customer

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Very Good professional sales person. seems he knows and understands his career very well. will look for him next time I buy a car again. wish every sales per professional sales person. seems he knows and understands his career very well. will look for him next time I buy a car again. wish every sales person is like him. More

by TONYSHIN Verified Customer Verified Customer

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Great services and excellent plan for a lease car. I hope my experience, will continue, the same way as the beginning. I highly recommend Toyota! my experience, will continue, the same way as the beginning. I highly recommend Toyota! More

by ELINOR26 Verified Customer Verified Customer

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Refuse to talk to customers. I wish I could leave no stars. Let me start of with this. I purchased my vehicle almost 2 months ago. My previous loan still has not been paid off. My I wish I could leave no stars. Let me start of with this. I purchased my vehicle almost 2 months ago. My previous loan still has not been paid off. My credit has been hit for a late payment already and now my bank is calling me saying they're going to repo a car that I already traded in. I called my new Lien holder to find out if they sent the pay off. They informed me they already sent a check to Toyota of Hackensack. When I call my old Lien Holder, they inform me that Toyota never called them to get a 10 day payoff. So now they're just taking money. Also, when I try to call to get any information, the salesmen "Johnathan" rejects my calls and tells me to talk to management, that it's not his problem. When I try to call management, they reject my call and send me straight to voicemail. My new Lien holder, old Lien holder and myself have been calling them everyday and leaving them voicemails and emails and they have still yet to reply to any of them. We call them everyday, so there's no reason someone can't answer the phone, from 3 different callers. At purchase I did tell them I had the title to the vehicle but after I let them know that I couldn't find it and I was informed by the salesperson, Johnathan, that they would help cover it for me. I reached out to them a few days after asking for an update. No answer. Then I hear from them after my credit is hit for a late payment that they aren't going to help me. I told them that if they would have told me that from the beginning I would have covered it, not til a few weeks after when my credit was affected. Also on the day I went to purchase the vehicle, I had an appointment for 1pm. Everything was done online and was completed already. I only had to come in to sign paperwork. How was I the very last person, at 7pm, to leave. Note, I live over 2 hours away so it was a travel to get there. I saw people come in after me, test drive, purchase, and leave before me. Also Also, mask were still required at the time of purchase and they had their sales team, and management all walking around without masks on. I work in the automotive field myself and I would never treat a customer like this. Let alone leaving them in the dark for almost 2 months. I should have read the reviews before purchasing because I would have seen the non stop flow of 1 star reviews coming in, that should have been a red flag itself. More

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Consistently a very positive experience My recent service on July 2 was once again a very positive and seamless experience, from start to finish, including much-appreciated virus precautions My recent service on July 2 was once again a very positive and seamless experience, from start to finish, including much-appreciated virus precautions during my drop-off and pick-up. These consistent results will keep this dealership top-of-mind for me when it is time to trade to another vehicle. I will gladly recommend this dealership to friends and family. More

by PAZZ Verified Customer Verified Customer

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Excellent sales services provided by Jonathan Munoz. He explain all the details of the car prices and also the trade in information plus detailed cost of the new car bought explain all the details of the car prices and also the trade in information plus detailed cost of the new car bought More

by nonier Verified Customer Verified Customer

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Toyota lo mejor de lo mejor, en todos los sentidos,recomendado cien por ciento por su buena atencion,amabilidad,sus lindos vehiculos,su informacion al pendiente de todo sentidos,recomendado cien por ciento por su buena atencion,amabilidad,sus lindos vehiculos,su informacion al pendiente de todo More

by MARYOPINE Verified Customer Verified Customer

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My experience was absolutely incredible. Thanks to John, I was absolutely satisfied with my first ever car purchase (ch-r). He gave 100% effort to helping me find the best car and insurance. He made sure I I was absolutely satisfied with my first ever car purchase (ch-r). He gave 100% effort to helping me find the best car and insurance. He made sure I knew exactly what I was looking for, helped my father and I with our shared insurance and kept me updated with any new information on the vehicle. I will recommend him to any customers looking to find a new car because he made sure my first time experience Would be unforgettable. Although Hackensack is a bit farther for me then other dealerships, I will definitely come back to this location for his help. Thank you John! More

by CHELSEA0DURAN Verified Customer Verified Customer

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Great Experience and I actually enjoyed working with them . Kids had fun and they loved other cars also . Thank you all your service had great time . . Kids had fun and they loved other cars also . Thank you all your service had great time . More

by NAJAMY2K Verified Customer Verified Customer

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Great and fast experience During this pandemic I wasn't sure how my lease end would go. The sales rep that helped me (Jonathan) was super helpful and made the process fast and During this pandemic I wasn't sure how my lease end would go. The sales rep that helped me (Jonathan) was super helpful and made the process fast and easy. I normal went to the Toyota Universe for my previous needs but will 100% now go to Hackensack. More

by ASHLEY Verified Customer Verified Customer

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