Jordan Ferber | Page 67

Poor - Worst Service Ever! Where's my car?!? Broke on Day 1 I bought a used car from you guys on Friday, 3 days ago. Paid cash. Proof of insurance and to drive off the lot. I drove it home...up to Westin where I bought a used car from you guys on Friday, 3 days ago. Paid cash. Proof of insurance and to drive off the lot. I drove it home...up to Westin where it died in my driveway. My daughter texted the sales guy...Ryan to let him know. Ryan said that the mechanic that had put gas in the car and washed it had left a jumper box in the trunk and wanted it back. So I had to drive back to you guys. The mechanis was there and was eager to get the jumper box back...but didnot want thecar keys or help me out with the dead battery. He told me to go talk to the boss man andso I did. The guythat took my money about an hour earlierwas there and didn't even acknowlegdge mw. He saw me. But hey...I guess he had gotten his money and had no more intrest in me.. Anyway...the boss guy said he would have the mechanics take a look and get me a battery that works. So we agreed on leaving it overnight, thank the lord, and they would drop a new battery in it on Saturday. No call on Saturday, no call on Sunday, no call today Monday. My daughterhas been texting or talking to Ryan and now they are saying maybe Tuesday. Are you kidding me?!?! To put a battery in?!?! I am the one that boufht the car...I am the one that is listed at primerary telephone number, email. What is going on?!? I wish I could give youguys a zero...but the ""awesome" app won't allow me. Kinda wish I could get my car and never come back again. I'll be letting my friends, neighbors and families know thattheyshould watch out for you guys. Biggest Acura dealership ever! Stay clear. Can someone get this taken care of pkease, let the employees know that I am not happy and get that car running, please. BTW...thw steering is messed up on the car, as well. Once you get it out on the open road....yikes. Swerving all over the place...hopefully it wont cause my daughter to drive off into a canal some day. Thanks and enjoy the rest of your day. More

by SEANENG Verified Customer Verified Customer

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Great Service Jordan had the issue I was having was corrected in a timely manor the first time, the waiting room was nice, the car was washed when returned Jordan had the issue I was having was corrected in a timely manor the first time, the waiting room was nice, the car was washed when returned More

by PAPINI.JOHN Verified Customer Verified Customer

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Jordan Ferber is awesome! I drive 36 miles round trip to come here when I have an Acura dealership 4 miles away because of the quality of the service and all around operation o I drive 36 miles round trip to come here when I have an Acura dealership 4 miles away because of the quality of the service and all around operation of the dealership. More

by J.STRYKER Verified Customer Verified Customer

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Regular service & battery replacement As usual, Jordan, our service rep who has been with Acura of PP for many years, was excellent. He got me in on a Saturday when I was in a pinch and i As usual, Jordan, our service rep who has been with Acura of PP for many years, was excellent. He got me in on a Saturday when I was in a pinch and is always fair and direct. More

by dweinberg13 Verified Customer Verified Customer

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Disappointed Every time I go in for service I tried to get sucker-red into something new. At first I thought nothing of it but I’ve caught on. I am Not a walking Every time I go in for service I tried to get sucker-red into something new. At first I thought nothing of it but I’ve caught on. I am Not a walking dollar sign. Always feel like I’m taken advantage of because I am a woman. More

by LDCASTRO2013 Verified Customer Verified Customer

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Super-Terrific👍 Consistent, outstanding performance for the past 13 years🎀 This service department aims to please and will make it right for the customer, which is Consistent, outstanding performance for the past 13 years🎀 This service department aims to please and will make it right for the customer, which is exactly why I am still driving my car after 13 years and at first glance still looks like new👌 Thanks for taking such good care of me🍀 More

by DONNAOKEEFE Verified Customer Verified Customer

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Acura Pembroke Pines Jordan was efficient and helpful. I was helped quickly when I arrived. He called and explained everything that needed to be done to the car in detail. Jordan was efficient and helpful. I was helped quickly when I arrived. He called and explained everything that needed to be done to the car in detail. More

by METZ0616 Verified Customer Verified Customer

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Great customer service Jordan was great at explaining everything and taking care of my vehicle. Questions were answered, and service was great. I was in for an oil change, Jordan was great at explaining everything and taking care of my vehicle. Questions were answered, and service was great. I was in for an oil change, and minor brake issues. He cleared all concerns. More

by DAILYHDZ Verified Customer Verified Customer

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Excellent service ALWAYS Been going to this dealer for the past 6 years and I’ve always received excellent customer service from the service dept. Service manager was Jordan F Been going to this dealer for the past 6 years and I’ve always received excellent customer service from the service dept. Service manager was Jordan F and service advisor was Nelson More

by CARL_FL Verified Customer Verified Customer

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Great Service The service is so good at Acura of Pembroke Pines, I drive from Coral Gables to get both my Acuras serviced here. Jordan Ferber is a delight to work The service is so good at Acura of Pembroke Pines, I drive from Coral Gables to get both my Acuras serviced here. Jordan Ferber is a delight to work with - the best!! More

by mac8 Verified Customer Verified Customer

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