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Jordan Ferber
697 Reviews
697 Reviews
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697 Reviews of Jordan Ferber
Verified Customer
December 22, 2025
My 2015 TLX died and had to be towed to Acura. They diagnosed the problem immediately, ordered the part and now I'm happily driving my car again. First time in 10 years my TLX has let me down!! They diagnosed the problem immediately, ordered the part and now I'm happily driving my car again. First time in 10 years my TLX has let me down!! Lucas Perez gets 5 Stars. More
by mac8
December 19, 2025
I purchased an electric vehicle that came with a key card; however, the key card has never worked since the time of purchase. After contacting Acura, I was informed that the key card simply needed to be card; however, the key card has never worked since the time of purchase. After contacting Acura, I was informed that the key card simply needed to be programmed by the dealer. I brought my vehicle in for service, and it remained in the shop for over four weeks. During this time, I experienced extremely poor communication and unprofessional conduct. At one point, a service advisor asked why I even needed the key card since I already had two working keys—a comment that was both inappropriate and unhelpful. I received updates only when I proactively called to check on the status. Each time, I was given different explanations for the delay, including: The key card allegedly did not work from the factory Another customer’s key card had the same issue They planned to test a key card from another vehicle on the lot, but no such vehicle was available A replacement key card needed to be ordered There was only one diagnostic machine available for my vehicle type, and it was in use An additional part then had to be ordered When my vehicle was finally returned, I discovered that my personal belongings had been disturbed and left scattered, despite having been previously stored away. I also noticed tears in the carpet underneath both front seats that were not present before the service. I inquired about charging the vehicle and was told, “Oh, we don’t do that.” This was particularly frustrating given that the dealer had my car for over a month. Ultimately, after all of this inconvenience and unsatisfactory service, the original issue was never resolved. The key card still does not work. It became clear that the dealer was unable to complete the service due to a lack of knowledge and expertise regarding this type of key. More
by NIDIAPEREZ41
Other Employees Tagged: Michael Grasso
November 17, 2025
First time with Emilio with Jordan being my main service contact for over a decade. Both took care of me and expected nothing but the best and so far so good. contact for over a decade. Both took care of me and expected nothing but the best and so far so good. More
by DAVIDVILLANUEVA25
Other Employees Tagged: Eric Ng , Emilio Gonzalez
November 03, 2025
Emilio Gonzalez and Jordan Ferber were nothing but the absolute best in working to get my Acura repaired after a water intrusion event. Wholly professional, proficient and customer focused. Shout out to E absolute best in working to get my Acura repaired after a water intrusion event. Wholly professional, proficient and customer focused. Shout out to Eric Ng in getting me a loaner on short notice. Positive experience all the way around! More
by KMBERK
Other Employees Tagged: Ron Richardson , Emilio Gonzalez
November 02, 2025
Acura of Pembroke Pines are true professionals starting with Michael Chan Service director Service manager Jordon and GM Larry and GSM Dino and salesman Michael Dugan truly number 1 with Michael Chan Service director Service manager Jordon and GM Larry and GSM Dino and salesman Michael Dugan truly number 1 More
by CARKINGPHIL
Other Employees Tagged: Dino Liebro, Michael Chan, Scott Ticker, Giovanni Vargas, Jean Louis
October 21, 2025
Acura Pines is number 1 for a reason they are the most professional team in Acura in the country bar none. Treatment like family from every aspect. I will always refer and recommend this establishment. Tr professional team in Acura in the country bar none. Treatment like family from every aspect. I will always refer and recommend this establishment. True Team work the best. More
by CARKINGPHIL
Other Employees Tagged: Michael Duggan, Dino Liebro, Michael Chan, Scott Ticker, Giovanni Vargas, Jean Louis , General Manager Larry is a gentleman
September 14, 2025
Jordan Service manager went above and beyond great asset to the store &Dino the GSM is the rock of Acura of Pembroke Pines the best people skills in the business to the store &Dino the GSM is the rock of Acura of Pembroke Pines the best people skills in the business More
by CARKINGPHIL
Other Employees Tagged: Dino Liebro, Michael Chan, Scott Ticker, Jean Louis
