Jordan Holt | Page 10

My daughter was sold a 2018 Toyota Camry from Tom Gill on Saturday 2/8/2025 at 11:30am and by Sunday she was already having trouble with the vehicle. She purchased a CarFax report which provided evidence tha Saturday 2/8/2025 at 11:30am and by Sunday she was already having trouble with the vehicle. She purchased a CarFax report which provided evidence that the information Tom Gill supplied was incomplete and missing maintenance history related to the issue. On Monday, 02/10/2025 she went to Tom Gill to return the vehicle and at 5:30pm they refused to take the car back. At that time they stated the issue is was not a problem however it was just a “characteristic of the vehicle” and that the 48 hour timeframe had passed. Tom Gill Advertises the following: “48 Hour Money Back Guarantee - If your purchase isn't right for you, simply return the vehicle in two days and within 200 miles.” “And remember, you can buy with peace of mind with our 2-day money back guarantee on your purchase.” In the United States, there is no law that requires businesses to offer money-back guarantees, but if companies advertise one, they must fully honor it and clearly disclose all conditions for receiving a refund. Tom Gill is closed for business on Sunday, they do not have an off-hours contact nor does the advertisement clearly indicate that Sundays and Holidays are included in the 48 hours. After requesting the specific terms and conditions for not receiving a refund their response is that it’s “self explanatory”. In the U.S. most companies exclude Sundays and Holidays from the 48 hour window except for those with 24/7 customer service. So stating this is “self explanatory” is unacceptable especially when it comes to legal or customer facing terms. Consumer protection laws require businesses to provide clear, understandable, and truthful information. I believe Tom Gill has failed miserably and I am hopeful the KY Attorney General feels the same. I also hope this information saves others from their deceptive and misleading practices or at least deters people from buying cars from Tom Gill on Fridays, Saturdays, or during a holiday weekends! More

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I was sold a 2018 Toyota Camry on Saturday 2/8/2025 at 11:30am, Tom Gill stated that the car had zero issues. On Sunday 2/9/2025 I heard the transmission whining when accelerating so I purchased a CarFax 11:30am, Tom Gill stated that the car had zero issues. On Sunday 2/9/2025 I heard the transmission whining when accelerating so I purchased a CarFax report and found records that this noise was diagnosed in Sept. 2024. This information was withheld on Tom Gills report. I called and spoke with the shop that was listed on the CarFax report and was told the previous owner was quoted $7,600.00 in transmission repairs. Tom Gill advertises a 48 hour money back guarantee so on Monday 02/10/2025 at 5:30 I went to return the car. They refused to take the car back because the 48 hour timeframe had passed. Tom Gill is closed for business on Sunday so I had no means to get a hold of them. The 48 hour window should be calculated based on their business hours and not to do so is a deceptive practice. Tom Gill not only failed to disclose important major mechanical issues they went back on their guarantee! More

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It was a pleasure working with Jordan Holt. One of the best buying experiences I've had. I will be a repeat customer. One of the best buying experiences I've had. I will be a repeat customer. More

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Jordan really listens to the needs of the customer and that's something I've never experienced in car buying. Matt was very helpful on the phone and got me in the door. Will definitely recommend Tom Gill. that's something I've never experienced in car buying. Matt was very helpful on the phone and got me in the door. Will definitely recommend Tom Gill. More

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Great customer service, answered all questions, also explained all areas of concerns about my first electric car. explained all areas of concerns about my first electric car. More

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Dealership was clean and salesperson was inviting and offered us something to drink and eat. Overall everything was good Process could be a little faster offered us something to drink and eat. Overall everything was good Process could be a little faster More

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I had a great experience and helped according to my preferences. Matt helped me through text and email before I was able to come in he worked with me he went above and beyond. I will be referring peopl preferences. Matt helped me through text and email before I was able to come in he worked with me he went above and beyond. I will be referring people to him More

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I bought a Honda Cr-v from Tom Gill and I am very satisfied with my purchase. Jordan and Macy were upfront about the vehicle's specs and were very helpful in every step of the process of looking for satisfied with my purchase. Jordan and Macy were upfront about the vehicle's specs and were very helpful in every step of the process of looking for and buying my vehicle. I highly recommend buying from Tom Gill especially with Jordan and Macy! More

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Purchased a 2025 Chevy trax and I absolutely love it. Ana Garcia was awesome and helped me every step of the way she was great with my 2 year old and even helped me clean out my old car to trade it in !! Ana Garcia was awesome and helped me every step of the way she was great with my 2 year old and even helped me clean out my old car to trade it in !!!! Thank you Ana and Tom gill!!!! So happy More

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Friendly and fast service was able to work out a deal in just a few hours just a few hours More

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