Jordan Kripas | Page 8

Very professional, helpful, courteous and transparent. One of my favorite parts of owning a Lexus is knowing my Lexus and myself are well taken care of. One of my favorite parts of owning a Lexus is knowing my Lexus and myself are well taken care of. More

by MARK@ZIMMERMANANDZIMMERMAN.COM Verified Customer Verified Customer

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Great dealership with a great service. Honestly, best prices to purchase lexus cars in the country. I would come back again and work with mark brown,damian and scottie. Honestly, best prices to purchase lexus cars in the country. I would come back again and work with mark brown,damian and scottie. More

by nandu chowdary Verified Customer Verified Customer

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Mark was attentive and easy to work with. This our third Lexus purchased from this location. My one suggestion would be find a way to speed up the process. This our third Lexus purchased from this location. My one suggestion would be find a way to speed up the process. More

by steve jalovec Verified Customer Verified Customer

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Both Jonathan (JD) and Carl were a pleasure to work with! They both went above and beyond to get me into my "Dream Car", I can't thank them enough for their help. Lexus of Sarasota was one of the best Dealer They both went above and beyond to get me into my "Dream Car", I can't thank them enough for their help. Lexus of Sarasota was one of the best Dealerships I've purchased from. The only reason for the 4 out of 5 stars would be because there is an outstanding "issue" with the Start/Stop feature that requires service. Not a "big deal" as the vehicle is under warranty, but would've been better handled prior to driving off the lot. Overall a wonderful experience, they have my business moving forward! Thanks much JD & Carl! More

by nateb2 Verified Customer Verified Customer

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Mark Brown made the buying experience enjoyable. Mark listened to what we wanted and met our needs. Mark listened to what we wanted and met our needs. More

by dennispaulik Verified Customer Verified Customer

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The entire staff is professional, attentive, punctual, thorough, attentive, respectful, and a genuine pleasure to work with. thorough, attentive, respectful, and a genuine pleasure to work with. More

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Ana Lima was a pleasure. She was very friendly, efficient and really knew the product. She was attentive and did her best to help with an issue we had with the financial en She was very friendly, efficient and really knew the product. She was attentive and did her best to help with an issue we had with the financial end of the transaction. Caleb was also very pleasant, patient and knew what he was talking about. We appreciate their efforts. If this is true, however, I find it inexcusable that the dealership would hold Ana accountable and responsible for any issues not within her scope, specifically the finance end. Each individual needs to be rated or evaluated on his/her performance. Anything not a "5 rating" has nothing to do with our experience with Ana. The rating for the finance part of our experience is not totally intended for the dealership Finance Manager, but also with the dealership and its choice of financial services. I will say that our Finance Manager was quick to say several times during our visit with him that "it wasn't up to him" or "these are the rules" which are not welcomed comments to a customer. If you can't handle it, kick it up to someone else! And don't make a customer wait for hours just to hear there's a problem. Nobody with an 820 credit score welcomes that comment or a waste of their time. Had we been advised of this earlier, perhaps we could have taken care of the issue in a more timely fashion. It seems that if this dealership has chosen Lexus Financial Services as their financial partner, the dealership should have someone from Lexus Financial Services on site. It should also be noted that the auto maker Lexus and Lexus Financial Services, while operating independently, are both owner by Toyota! Please pass that along to the Finance Manager. Also I want it noted that Ana was more helpful to us with the Experian issue than the Finance Manager. Overall it was a good experience, in spite of the "hiccup". There was no high pressure and you provide a pleasant environment. More

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Professional caring customer service throughout the whole organization. I would recommend this dealer to anyone looking to get a fair deal and excellent service organization. I would recommend this dealer to anyone looking to get a fair deal and excellent service More

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You have options when you buy a car. You don’t need them at Lexus of Sarasota. The integrity and customer satisfaction are outstanding. You don’t need them at Lexus of Sarasota. The integrity and customer satisfaction are outstanding. More

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Easy to deal with. Excellent service department. Dealership clean comfortable with plenty of amenities. Willing to compromise on pricing. Excellent service department. Dealership clean comfortable with plenty of amenities. Willing to compromise on pricing. More

by ORTYLJ Verified Customer Verified Customer

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