Jordan Kripas | Page 7

I had a fantastic experience with Ana and everyone I encountered at Lexus of Sarasota. All of my questions and concerns were addressed so that I was able to choose the best vehicle that fit my needs. I encountered at Lexus of Sarasota. All of my questions and concerns were addressed so that I was able to choose the best vehicle that fit my needs. I never felt pressured nor rushed into making a hasty purchase. I left the dealership feeling completely happy and confident in my new car. More

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This dealership is the reason we keep buying Lexus cars. They treat us like family. We appreciate the efficient friendly service. They treat us like family. We appreciate the efficient friendly service. More

by johnfolvig801 Verified Customer Verified Customer

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This is the second car that I have purchased from Ana! She is great to work with and I will keep coming back to work with her! She is great to work with and I will keep coming back to work with her! More

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Excelente atención de parte de Ana Lima. Me encanta su dedicación y amabilidad. Pidan por Ana. Son todos muy amables en Lexus of Sarasota! Me encanta su dedicación y amabilidad. Pidan por Ana. Son todos muy amables en Lexus of Sarasota! More

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David was great to deal with. Will highly recommend him. He worked hard to make me happy with my transaction. Will highly recommend him. He worked hard to make me happy with my transaction. More

by tallclockman Verified Customer Verified Customer

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Follow through was very slow. It seemed like everything they did had problems and many things were said that sounded reasonable but were actually wrong in the end. The package of It seemed like everything they did had problems and many things were said that sounded reasonable but were actually wrong in the end. The package of papers that was sent to be notarized had blank pages that I would not sign and other papers that I had questions on. The notary came at 6:00 pm on a weeknight and there was no manager that was there to help. What should have taken a couple days took a couple weeks. I live out of state and the dealership was near my brothers house so he went and saw the car and took it for a test drive. If it was not for that fact, I would not have gone through with purchasing the car. I also dealt with one manager who started insulting me and told me I had nothing better to do than to just sit on my couch and wait. I blew up on him. He discovered that his stereotypical assumptions were wrong. He did apologize later but he did initiate a very heated conversation. The salesman needs a bit more language skills and a lot more training. He was very nice but told me what he wanted to be true which wasn’t always the case. He did check in every few days to see if the manager had followed through and would try to get things moving. All in all, it was a horrible experience and I would never recommend anyone to use this dealership. I did finally get my car and I am very happy with it. More

by pam8080 Verified Customer Verified Customer

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Sales force was very inconsiderent. Could not get the paperwork correct. Made 4 trips back to correct it. After all the return trips IRe eived a phone call from the financial person tel Could not get the paperwork correct. Made 4 trips back to correct it. After all the return trips IRe eived a phone call from the financial person telling me he was with a deputy sherif and was canceling our temporary tag unless we brought cash for the balance on the vechicle by the end of that day. We had paid appro imately 75% down and provided two pre approvals to finance the balance. We were also charged more than the agreed on sale price. More

by jduckacnrep Verified Customer Verified Customer

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Courteous staff, well informed, no high pressure sales pitch. They let the product sell itself pitch. They let the product sell itself More

by emmickconstruction Verified Customer Verified Customer

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