Jordan Mccallum | Page 14

Caylie you delivered efficient and efficacy service! Thank you! I walked up to the service window, you greeted me with a smile and said”welcome to Hollywood Crysler Jeep”, what brings you in today, how Thank you! I walked up to the service window, you greeted me with a smile and said”welcome to Hollywood Crysler Jeep”, what brings you in today, how may I help you”? I proceeded to explain my reason for being there. You listened, did not interrupt and maintained eye contact! (Extremely important)! After I was finished, you called me by name and informed me that you can try and help me, and politely asked me to sign the indemnity agreement, before you touched my vehicle, then asked for the keys. You then immediately used a device to identify what the problem was, and then instantly informed me that the engine light was on, and that an oil change was due. Moreover, you took the time to inform me of special oil offers, that was economical, and something No Advisor has ever done for consumers like myself! Evidently, I purchased one and I am extremely grateful to you. In addition, you then gave me the option to either wait outside or in the lobby which the company provided, and offered me the opportunity to refresh by taking advantage of bottled cold water, hot chocolate or different coffee, which I relished. Also, Cailey you specifically apologized to us/me about the fact that it may take a little longer than the usual wait time because of the shortage of man-power. You kept checking in whilst we waited, kept us abreast and thanked me/us for our patience! Magnificent job Cailey! Despite the fact that there was labor shortage, my vehicle was ready after waiting for no more than 45-50 minutes! Wow!! Thank you Cailey for your efficiency and outstanding customer service! I sincerely hope that Hollywood Crysler Jeep would appreciate the high quality level of service that you provide to consumers! Impeccable service like yours will enhance the company’s name, and help them to thrive in this competitive automotive industry! Keep on smiling and shining Caylie!!!! We appreciate your services! Hamilton More

by EDNAMAIEHAMILTON Verified Customer Verified Customer

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Great service, great communication and fast. Contacted me with deal. Would recommend you guys to my friends Contacted me with deal. Would recommend you guys to my friends More

by bigantgg Verified Customer Verified Customer

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It's always a great service when I go to Hollywood jeep. From purchasing my jeep to the service they always take care of me. Thanks. From purchasing my jeep to the service they always take care of me. Thanks. More

by GEORGI.HERNANDEZ Verified Customer Verified Customer

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Hollywood Chrysler Jeep did an excellent job on my Jeep gladiator. they were very professional and made it for a great experience. gladiator. they were very professional and made it for a great experience. More

by JOSEQUIJADA Verified Customer Verified Customer

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JEEP DEALERSHIP APPOINTMENT IS USELESS. Needs to check the LEXUS POLICY ON SERVICES AND APPOINTMENTS Needs to check the LEXUS POLICY ON SERVICES AND APPOINTMENTS More

by MHEERENNNE27 Verified Customer Verified Customer

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Jordan is wonderful. Jeep maintenance appointment is HORRIBLE super long wait time and JEEP BADLY NEEDED TO COPY THE GOLD STANDARDS OF LEXUS. APPOINTMENT YOU MADE IS US Jeep maintenance appointment is HORRIBLE super long wait time and JEEP BADLY NEEDED TO COPY THE GOLD STANDARDS OF LEXUS. APPOINTMENT YOU MADE IS USELESS AS THEY DO NOT FOLLOW AND YOU HAVE TO WAIT IN LINE FOR THE WALK INS More

by MHEERENNNE27 Verified Customer Verified Customer

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Good service, just I waited to much, almost 3 hours even I got there early other than that was ok I got there early other than that was ok More

by eleyns1 Verified Customer Verified Customer

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Jordan did an amazing job getting my Jeep back on the road on a Saturday! road on a Saturday! More

by hblueo3 Verified Customer Verified Customer

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Great, fast and friendly service reasonably priced Great service team from Jordan and the mechanics to the cashier! Jordan kept me informed on the progress of my service visit and recommendations for upcomi service team from Jordan and the mechanics to the cashier! Jordan kept me informed on the progress of my service visit and recommendations for upcoming services. More

by MISTAHIL824 Verified Customer Verified Customer

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The Service Rep (Jordan) was very attentive and thorough with my service. However, the Service Tech dropped the ball when it came to informing me after my service that my check engine light was on. with my service. However, the Service Tech dropped the ball when it came to informing me after my service that my check engine light was on. More

by seascapesilver Verified Customer Verified Customer

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