Jordan Ogle | Page 17

Great experience! Andrew Newhouse was the representative that we had the pleasure of dealing with. He made our experience a very good one and the process pleasurable. I Andrew Newhouse was the representative that we had the pleasure of dealing with. He made our experience a very good one and the process pleasurable. I would recommend Paramount Kia of Asheville to everyone. I don't know if the Kia experience is the same everywhere but way to go Asheville and Andrew! More

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Got the Runaround I have mixed feelings about Paramount Kia of Asheville. It all started when I applied for credit at the Kia website. They turned me down so imagine my I have mixed feelings about Paramount Kia of Asheville. It all started when I applied for credit at the Kia website. They turned me down so imagine my surprise when Paramount Kia called the next day. I was instructed to fill out another credit report at their website. I did just that and a few hours later I got a phone call from Anthony Parton. He said I had been preapproved by Kia Credit, and all I need to do was come in and talk to him. I made an appointment to see him the very same day. I took my father with me because he knows more about how to handle car dealers. As we set for an hour or so it became clear I was not going to qualify for a new car based on my low income. But Anthony reassured me I still could get a car financed for around $10,000 to $11,000. They had one in that price range I was interested it. It was a Toyota Yaris, but unfortunately it was located at their other location on Tunnel Rd. He said he could have it delivered the next day if I wanted to make an appointment. I told him I would have to think about it and would let him know. Several days later I made up my mind and decided to purchase the Yaris. I called Anthony and discussed about bringing it over to his location so I could test drive it. He said he would give me a call and let me know. After waiting several hours I gave up and decided to call him. When I spoke with him I was sad to learn the car had just been sold. I decided to ask him about another Toyota they had listed for sale. He told me it was out of my price range and I would need a cosigner. After getting off the phone with Anthony I called my father and asked if he would sign for me, and he reluctantly agreed. So I made another appointment with Anthony at 5pm that night. I test drove the car and loved it. I however failed to make sure everything was in good working order. When they said it was a Gold Star and went through a lengthy inspection I didn't think I had to. I was happy to have bought my Toyota Corolla that night. But Anthony had better news. He knew someone who 100% wanted to buy my 18 year old clunker. He said he would let me know the next day. Once again I made several phone calls to Anthony, and only got a runaround with him. If the person he knew changed her mind and didn't want to buy my old car I wondered why he just wouldn't tell me. Later that night I decided to save the pictures of my car that Paramount had on their website. I was sad to learn they had already been removed from their website, but oddly enough the Toyota Yaris that I was told had already been sold was still listed. It's been over a month now since I bought my Corolla and the Yaris is still listed on their website. Anthony once again lied to me. After all of this I thought that would be the last I would have to deal with Paramount Kia of Asheville. But three weeks after to my dismay I discovered a power door lock did not work. Yes it was foolish of me not to have checked during the test drive, but as I said earlier they did use words like Gold Star and the car had went through a lengthy inspection, so I thought the car was in good working order. So that very day I called Anthony and asked if Paramount Kia would fix it. It was late Saturday when I called so he instructed me to call back Monday morning so he could speak to his supervisor. I did just that and once again I got the runaround from Anthony so I called back and asked to speak to the manager. I spoke briefly with Tom Ellis and he said to bring my car in to be looked at, and he said he would get Anthony to call me. Anthony called me and we set up a time to bring my car in. They looked at my door lock and said I needed to take it to a Toyota dealership, and they would likely fix it for free because the warranty had only expired a few months earlier. I thought that sounded odd. I didn't know you could get your car serviced for free after the warranty expired. Thankfully the closest Toyota dealer was just a short distance away. After getting to the Toyota dealership I was instructed I would have to get the repair approved by Toyota, and was given a 1-800 number to call. So I called and asked if they would be so kind to fix it, and they gave me a flat out NO. So I drove back to Paramount Kia and spoke once again with Anthony. He seemed surprised Toyota wouldn't fix it, but there was no need to worry he knew a local mechanic that would fix it for me, and Paramount Kia would pay to have it fixed. Once again he said he would call me and let me know. And of course he never did. I had to call him and he told me he couldn't get in touch with the local mechanic he mentioned, but as soon as he did he would let me know. So I decided to call the mechanic and was surprised they answered on the second ring. I asked him if Paramount Kia had called them and he said no. Once again I had been given the runaround by Anthony. So I called and spoke to his manager Tom Ellis once again and asked why they couldn't get their service department to fix it. He said they could and once again instructed me to bring it in. The reason I have mixed feelings about Paramount Kia is the runaround and lies I was told. But they did fix my power door lock for free after a long hassle. All in all I recommend Paramount Kia of Asheville, but if you expect them to be out front and honest you might be disappointed. More

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Good Folks I went to Paramount Kia with the thought of buying a used car but after speaking with the manager, Aaron, I decided leasing might be the ticket for me I went to Paramount Kia with the thought of buying a used car but after speaking with the manager, Aaron, I decided leasing might be the ticket for me. I used to drive a Kia Soul and loved it but had to sell it before moving overseas. The new 2017 Souls caught my attention and the idea of leasing in order to keep my monthly payment lower seemed like the right idea. Although there were some communication mix-ups, everything was sorted out in the end and the dealership made sure everything was exactly right and to my satisfaction. I purchased the maintenance plan so will be back regularly for maintenance and I look forward to seeing the guys who helped me, manager Aaron, sales guy Alex, and finance guy Jordan. Overall, an easy experience and a good place to go if you're in the market for a car. All facilities are modern, clean and pleasant and I will not be reluctant to go there to hang out while my car is being serviced! More

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New car purchase Josh Flowers at Paramount Kia is the man to see if you want to buy a vehicle. He's very knowledgeable and professional. I never felt pressured at all. Josh Flowers at Paramount Kia is the man to see if you want to buy a vehicle. He's very knowledgeable and professional. I never felt pressured at all. I'm 55 years old and had never bought a new car before. He walked me through the process step by step and went above and beyond to get the price I needed for my budget. He and the entire staff treated us like old friends. That meant so much to me and my husband. The difference between this dealership and others is daylight and dark. I will definitely be a return customer and have already recommended them to all of my family and friends. Give them a chance. You will not be disappointed More

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Nice experience My sales person, Trey Cornwall , was very upfront about everything and a very nice polite young man. I never felt pressured and they worked with me to My sales person, Trey Cornwall , was very upfront about everything and a very nice polite young man. I never felt pressured and they worked with me to get everything I wanted. Overall it was the best experience of buying car I've ever had. More

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Very personal and helpful Always friendly and helpful considerate to my needs Jodi Biltonen treats me like I'm an old friend and she's fun to talk to . Kia and Jodi have always Always friendly and helpful considerate to my needs Jodi Biltonen treats me like I'm an old friend and she's fun to talk to . Kia and Jodi have always helped me get in the car I love and want. More

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Hands down amazing! After our experience today, we will never go anywhere else but to this great crew of people that worked well past closing to get us into our new vehic After our experience today, we will never go anywhere else but to this great crew of people that worked well past closing to get us into our new vehicle. Jodi already had several choices picked out for us before we even arrived and we found the perfect car for our growing family! She was top notch! Josh is a fantastic human being, he saw that my daughter had missed supper and was hungry; he went and bought her supper! Josh and Jodi kept made sure our experience went as smooth as possible. Our evening finished up with Jordan in finance he made sure we understood everything and the we knew all of our options before we signed anything. More

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Awesome Everyone was very friendly and helpful. John was very honest and up front. Very positive experience. This is our second Kia and seems like we are Kia Everyone was very friendly and helpful. John was very honest and up front. Very positive experience. This is our second Kia and seems like we are Kia owners for life. More

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upgraded to a new car I took my 2014 Kia Optima in for a regular oil change and while waiting I visited with Anthony Parton whom I have known and purchased several vehicles I took my 2014 Kia Optima in for a regular oil change and while waiting I visited with Anthony Parton whom I have known and purchased several vehicles from over the past 15+ years. Anthony had a prior commitment so I was introduced to John Miller, a certified consultant. I was treated with respect and kindness by a perfect gentleman. I had all my questions answered completely. John knew I was concerned as to what the bottom line was going to be on a new car purchase so he advised me very well, When I was turned over to Jordan Ogle to discuss more about the financial side of it, he too was kind, patient, respectful and very helpful. I left Paramount Kia very pleased with my new car purchase. The best part was having my former car payment increased by only $80 more per month...I am now driving a NEW 2017 Kia Optima!!! Wow !! I highly recommend Paramount Kia in Asheville when looking to purchase a new car!! Everyone there is fantastic. More

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Helpful and friendly Jodi B was very helpful in helping me find a new Kia in my price range when I turned in my leased Kia Sorento. I already love my new Kia Forte hatchba Jodi B was very helpful in helping me find a new Kia in my price range when I turned in my leased Kia Sorento. I already love my new Kia Forte hatchback! Jodi and the team really listened to what I needed and helped me find the right vehicle! More

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