Jordan Rathman
Jordan Rathman at Culver City Chevrolet
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Jordan Rathman | Page 45

Service Advisor

Culver City Chevrolet

6101 W Slauson Ave
Culver City, CA 90230

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4.7
478 Reviews
4.7

478 Reviews

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478 Reviews of Jordan Rathman

June 21, 2021

Dealership Rating
Employee Rating

All of issues with my car were handled in a timely manner. More

by bobbys19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 23, 2021

Culver City Chevrolet responded

Wonderful to hear! We are glad that your service was excellent! We strive to please our guests!! Thank you for your business and come again soon. - Customer Service, Michelle M.

June 19, 2021

Dealership Rating
Employee Rating

All good. Jordan very helpful. Need to be notified of recalls in future, only came for oil change but was told of recalls by her. More

by JGROMANO
Recommend Dealer
Yes
Jun 21, 2021

Culver City Chevrolet responded

Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help! - Customer Service, Michelle M.

June 06, 2021

Dealership Rating
Employee Rating

Even though there is plenty of mixed reviews, my personal experience with the service department has never been bad. I understand if you have a new car it is going to cost time and money to maintain that lux More

by ms.arellano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Barrera, Luis Navarrete

Jun 07, 2021

Culver City Chevrolet responded

Thank you for your positive comments about our dealership and our service department! We truly appreciate your business. Please let us know how we can continue to help with your car and service needs! - Customer Service, Michelle M.

June 03, 2021

Dealership Rating
Employee Rating

The service are excellent starting with the person to take my car since the first time was so friendly and take car about my needs her name is Jordan More

by JHRODROCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 04, 2021

Culver City Chevrolet responded

Thank you! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs. - Customer Service, Michelle M.

May 30, 2021

Dealership Rating
Employee Rating

There was a recall for the seatbelt on my vehicle. I was in and out super fast. The staff was super courteous. My vehicle was parked ready for me. More

by mayo926
Customer Service
Friendliness
Recommend Dealer
Yes
Jun 01, 2021

Culver City Chevrolet responded

Thank you for choosing Culver City Chevrolet as your first choice for all your automotive needs! Thank you, and have a fantastic day! - Customer Service, Michelle M.

May 28, 2021

Dealership Rating
Employee Rating

Worst service. The girl in service starts to scream at me and gave me attitude when i kindly ask when my car will be ready since it was past the time they told me. I will not come back. I had an appointment More

by ZM16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 02, 2021

Culver City Chevrolet responded

We've noted your concerns and discussed what we can do to improve these processes. You’re absolutely correct, the oil change should not have taken that long, and service time varies for many reasons not connected to the actual task, but it's our job to minimize your inconvenience -- or eliminate it entirely. We're working on that. Please don't hesitate to call us at (424) 216-7438 if you have any other questions or concerns. – Customer Service, Michelle M.

May 28, 2021

Dealership Rating
Employee Rating

I'm glad to see a woman work the service drive like Jordan does, it sure does make a difference on customer service. She is overall very good don't get confused with customers who want free services at More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2021

Culver City Chevrolet responded

Mike, thank you for your kind words and this wonderful review! Jordan is a great asset to our team. We hope to be of service to you again in the future. Best wishes, Customer Service, Michelle M.

May 27, 2021

Dealership Rating
Employee Rating

They get stuff done and it might not be the cheapest solution but they get it done quickly and professionally. All good, thank you very much More

by Theo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2021

Culver City Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction, Theo! Thank you, and have a fantastic day! - Customer Service, Michelle M.

May 27, 2021

Dealership Rating
Employee Rating

I had an amazing experience with Chevy Culver City, I plan to keep coming back there, Jordan R., answer all the questions I thought I had, simply amazing More

by TahoeG2021
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 28, 2021

Culver City Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Culver City Chevrolet! - Customer Service, Michelle M.

May 26, 2021

Dealership Rating
Employee Rating

The dealership failed to meet the requirements of Chevrolet’s tire price matching guarantee. They also no longer provide a ride or pay for an Uber if you are not waiting for service. More

by Carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michelle Montiel

May 28, 2021

Culver City Chevrolet responded

We appreciate your review, and appreciate you giving us the chance to improve by providing us with this feedback. We would like the opportunity to make this up to you. Please contact me at (424) 216-7438 so we can make your experience a positive one. – Customer Service, Michelle M.

May 28, 2021

Carl responded

Michelle, Your phones are apparently still down, so there is no way to reach you. I have left two messages for you with the receptionist, as that is apparently the only working number at your dealership, and e-mailed you twice. You have not responded to any of my e-mails or messages. I now have an assigned member of the GM customer engagement team, but if you'd like to resolve this issue without their assistance, please reach out to me. I am still hoping that your dealership is willing to honor Chevrolet's tire price matching guarantee policy. Thanks

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