Jordan Runes | Page 2

Michael was excellent and helpful. He understands his customers which is invaluable. Looking forward to doing business with him again. He understands his customers which is invaluable. Looking forward to doing business with him again. More

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Jordan was responsive and communicative. Jessica helped me decide on a technician and I’m very happy with the coordination and outcome. Overall great experience. Jessica helped me decide on a technician and I’m very happy with the coordination and outcome. Overall great experience. More

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Jordan Runes in the service department was friendly and helpful and made my visit pleasant and stress free (you never know when you bring your higher mileage car in for service). Based on this experience, helpful and made my visit pleasant and stress free (you never know when you bring your higher mileage car in for service). Based on this experience, I will definitely bring my Audi back for its' next service interval. More

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Working with outstanding people leads to outstanding results. That happens every time at Audi Flatirons. results. That happens every time at Audi Flatirons. More

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Everyone was friendly and helpful. My Service advisor, Jordan, was especially helpful and took good care of me and my car My Service advisor, Jordan, was especially helpful and took good care of me and my car More

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The experience with Mike was great. Very easy and he kept us updated throughout the process. Very easy and he kept us updated throughout the process. More

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Great Service Experience. First time to bring to Audi Flatirons Service Dept. Jordan Runes our Service Rep was Excellent. He was truly knowledgeable, extremely helpful, and First time to bring to Audi Flatirons Service Dept. Jordan Runes our Service Rep was Excellent. He was truly knowledgeable, extremely helpful, and accommodating our needs of getting our Audi Q5 Recall looked at right away since we live in Estes Park and would not be able to come back the next day. All Staff was so friendly, and we were in and out so quickly. Love how clean your place is, but mainly how the staff handles everyone so respectfully. We Highly Recommend Aud Flatirons for buying or service. Thank You! More

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Both Jordan and Chelsey provided top notch service. Got me check in and on my way when dropping off the car and had it ready for pick up under the time that I was originally quoted. Got me check in and on my way when dropping off the car and had it ready for pick up under the time that I was originally quoted. More

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Welcome was immediate and warm. Later on, when my assistant was away, others took over without any delay. The loaner was was new, perfectly clean, and I did not need to top of the g Later on, when my assistant was away, others took over without any delay. The loaner was was new, perfectly clean, and I did not need to top of the gas at the end of the day, a very nice touch because having to find a gas station nearby just to fill one gallon of gas is a chore. The waiting space is super clean and comfortable, WiFi works without glitches. Good coffee was very welcome after a 2 hr drive from my home in Vail Valley. The on-line vehicle health report and the video review are clear and very useful. Thank you, Holman! More

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Audi Flatirons is trying to scam me out of $182.71 for a "past maturity fee" at the end of a lease on a 2018 A4. I turned in my A4 to Audi Flatirons on March 12, 2021. They submitted paperwork to Audi Finan "past maturity fee" at the end of a lease on a 2018 A4. I turned in my A4 to Audi Flatirons on March 12, 2021. They submitted paperwork to Audi Financial saying I turned in the car on March 24, 2021, which is after the lease expiration date. I've left multiple voicemails for the Sales Manager at Audi Flatirons and never received a response. I've called Audi Financial Services multiple times and they say they've reached out to the dealership multiple times and also didn't receive a response. At the end of the day $182.71 isn't a lot of money considering the cost of the lease overall. But, this is a shady business practice and am extremely disappointed in Audi Flatirons. I initially had an AMAZING experience with both the sales department (Deian) and service department (Blayne and Jordan) but unfortunately the lease-end process has soured my views on this dealership. Will be looking elsewhere for my Audis from now on. More

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