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Jordan Santos
179 Reviews
179 Reviews
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179 Reviews of Jordan Santos
December 07, 2024
Great service , Jordan Santos is the best, their service department will only recommend things that need to be done, absolutely wonderful service department and lounge area department will only recommend things that need to be done, absolutely wonderful service department and lounge area More
by TTABAKU
Verified Customer
November 27, 2024
Jordan always is amaizing. Service quality and knowledge wise. Is like a Toyota in Japan Great service and customer attention to the best of best Service quality and knowledge wise. Is like a Toyota in Japan Great service and customer attention to the best of best More
by JLGRANICH
Other Employees Tagged: Jordan Santos
November 22, 2024
My issue with the service department is that they tell you they will give you an update on your vehicle with four hours of dropping it off and I never get an update. I am the one who has to reach out to f you they will give you an update on your vehicle with four hours of dropping it off and I never get an update. I am the one who has to reach out to find out the status of my vehicle. More
by Norma
Other Employees Tagged: Jordan Santos, Ken Kemp
November 22, 2024
Great service provider and great service. He is very respectful and honest with you about pricing. Doesn’t make you spend more money than you need to. He is very respectful and honest with you about pricing. Doesn’t make you spend more money than you need to. More
by KABBGIBBS
Other Employees Tagged: Jordan Santos
November 19, 2024
I made an appointment with Mr. Santos a week in advance to service the 2021 Silver Certified RAV4 XLE purchased in April. Appointment was scheduled for Oct 2 to resove some of the Santos a week in advance to service the 2021 Silver Certified RAV4 XLE purchased in April. Appointment was scheduled for Oct 2 to resove some of the pending issues that needed their attention: multiple stains in each car seat (upholstery), scratches on both sides of the car, crumbs in the gap areas of the of the interior (console), etc. Mr. Fortunato already said that they will not fix the big scratch in the back, because it will cost too much money. I called Jordan 2 days before to confirm the appointment, but he was acting different, he was not nice as his usual. When my daughter arrived for the appointment, she was greeted by Kai S, and when he went to tell Jordan that my daughter was there, Jordan told him that he did not know anything about it. My daughter called me about it, and I was ready to call Gay Otey, but Kai took care of everything; he was great! The change of attitude of Mr. Santos changed, I believe it happened after I texted Mr. Joe Fortunato, our internet sales rep, because I asked him abt the missing car mats. He has been telling me that they have been on order since May, which I know believe was a lie. On Aug 1, I texted him asking abt the car mats again, and he said that they were still on order. Because I did not believe him, I called another Toyota dealership, and they told me that they are in stock, and it takes on TWO DAYS to arrive. When I contacted Mr. Fortunato again on Aug 20, he said that they should be there and thought I already picked them up, how could have picked them up, if they had been out of stock, on order since May? Then, he said he said he was going to check, and never heard from him again. He did not check nor confirm about the car mats. I contacted him one last time on Sept 28, told him that we scheduled the car service for Oct 2, to drop the car mats with Jordan, but he never did. All this time, Mr. Fortunato lied to me about the car mats. He made me waste of lot of our time going there, contacting him, etc. The side scratches are still there, there is noise, when the car going on reverse. I had to call Gay Otey, and she took care of the car mats right away, so there we had to make another trip to pick up the mats. If I knew I was going to have such a bad experience with FIndlay, I would have never bothered going there to get a car, Mr. Fortunato was very persistent and offered several good deals that at the end, ended up being only one deal, free registration. The only good communication was before I decided to go to Findlay, and for a little bid after the transaction, he was good, but then after I found all these issues, what you expect? A Toyota Certified Vehicle must pass the 160-point inspection... I think somebody just checked them all without even really looking, because there is no way, they missed: chip in the driver's side windshield, big scratch on the back, several scratches, so many stains in each car seat (you have to be blind, not to see them), missing car mats, etc. I do not think, I will ever buy another car with Findlay, worse car shopping experience ever. Not to mention, that after putting the $8K downpayment, your finance person, Aaron, refused to give me copies of all the documents I signed. I hope that problem when the car is in going on reverse does not get worse, because I will be contacting Toyota Corp again. Stll have to provide reviews in social media. More
by alicuan7
Other Employees Tagged: Rick Glenn, Gay Otey , Jordan Santos, Kai Spencer, Joseph Fortunato, Internet Sales
November 15, 2024
Jordan was super honest and helpful. He seemed to know a lot about my car and Toyota in general. Something about the way he explains things, kind of like, turned me on for some reason. He seemed to know a lot about my car and Toyota in general. Something about the way he explains things, kind of like, turned me on for some reason. I hope this is anonymous.. Jordan if you see this, call me. More
by ABGCorolla
Other Employees Tagged: Jordan Santos
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