Jordan Waters | Page 4

All of Your service are great. thanks for all you do its never stressful I love it thanks for all you do its never stressful I love it More

by JANEWKUNGU Verified Customer Verified Customer

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Jordan provides excellent customer service. She explained all the recommended services that were needed for preventive maintenance. She explained all the recommended services that were needed for preventive maintenance. More

by JESSICAHARRIS0 Verified Customer Verified Customer

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Went up on prices for oil change and wasn’t told until the service was complete. Will not be coming back. Hope you robbing me 1 time was worth losing long term/ repeat customer! the service was complete. Will not be coming back. Hope you robbing me 1 time was worth losing long term/ repeat customer! More

by DUNDERWOOD706 Verified Customer Verified Customer

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As always, Jordan is an amazing asset to your dealership. She is always curtious, knowledgable, and very professional. I live in downtown Marietta City but have no problem driving to Cartersville to have my She is always curtious, knowledgable, and very professional. I live in downtown Marietta City but have no problem driving to Cartersville to have my Ridgeline serviced by your service department. My only complaint, and in no way the service departments problem but the dealerships', is that at on my last visit I found out that I will now be charge a fee to use my card vs cash or check. In today's society, carring a checkbook is so obsolete and having that amount of cash in my wallet is unheard of. I understand the added cost from a business standpoint as I am a small business and have these fees and they do add up; however, you have chosen to accept "plastic" so the responsibility should be on you not added to the customer. These fees do balance out over time. I hope that the dealership takes the customers concerns such as these and perhaps reconsider the inconvience you have no imposed on your loyal regular customers. More

by Paula Blumsack Verified Customer Verified Customer

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Jordan was very helpful, professional and friendly. I liked the email/text confirmations and car ready texts, and the ability to schedule and reschedule online. When I was leaving Drew took time to sho I liked the email/text confirmations and car ready texts, and the ability to schedule and reschedule online. When I was leaving Drew took time to show me the new 2024 Pilot and listened to feedback regarding my 2012 Pilot. He was not a pushy salesman which I appreciate. I will definitely use both Jordan and Drew (Andrew) again. More

by CLAUDIAW0 Verified Customer Verified Customer

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My battery died 2 days after it was checked during an oil change, then you did not email the original invoice to the Ft Walton dealership as requested over the telephone and I did not get any warranty benefi change, then you did not email the original invoice to the Ft Walton dealership as requested over the telephone and I did not get any warranty benefit. The battery lasted only about 18 months. More

by SMERVIN Verified Customer Verified Customer

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I can trust this dealership to give honest and knowledgeable service. I am especially pleased with Tony Richards and the professional way he handles any problems that come up with my car. knowledgeable service. I am especially pleased with Tony Richards and the professional way he handles any problems that come up with my car. More

by FRANZAPP Verified Customer Verified Customer

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Jordan was very attentive to my needs. Everyone was very nice and the coffee was super good. Everyone was very nice and the coffee was super good. More

by TALLEY.JARRETT Verified Customer Verified Customer

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I dont have any complaints about the actual work being done to the car but there are a few people in the service dept who dont give me great confidence. I went in for an oil change and when I checked in i done to the car but there are a few people in the service dept who dont give me great confidence. I went in for an oil change and when I checked in it was recommended that I have some other services. I had actually had those services done in November. I feel like sometimes people just tell you that the car needs something without looking to see if its been done. I told Ginger I needed the car back by a certain time and was told it should only take 1-1.5 hours to complete. At the 2.5 hour mark I went to check on the car because I had been given no updates. I was able to check out with a different service rep. and Jordan was very helpful and friendly. More

by TROSE4704 Verified Customer Verified Customer

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Terrific salesman and Terrific service writer. Explained everything and we’re very helpful. Great job Explained everything and we’re very helpful. Great job More

by Rodcook1 Verified Customer Verified Customer

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