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Jorden Basford

Overview Reviews (28) Inventory (317)

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Jorden Basford

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4.9

Employee
Rating

4.9

Jorden Basford

Service Advisor

Suntrup Hyundai South

5926 S Lindbergh Boulevard
St Louis, MO 63123

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Overview Reviews (28) Inventory (317)

Dealership Experience

1 yr, 1 mo

Industry Experience

8 yrs, 2 mos

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28 Reviews of Jorden Basford

May 01, 2021

Dealership Rating

Employee Rating

"Very friendly service and was able to help with any..."

- rhf1969

Very friendly service and was able to help with any problems that I have had. They are also very informative about the services that I am interested in.

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: John Dingley, Tim McCarthy, Bob Perry, Nick Sandweg, Patrick Mormino, Varonica Bishop

Helpful 0

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May 04, 2021 -

Suntrup Hyundai South responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 28, 2021

Dealership Rating

Employee Rating

"Veronica Holliday was very helpful! The dealership is..."

- jrobil

Veronica Holliday was very helpful! The dealership is very clean and convenient. I would recommend Suntrup Hyundai to any Hyundai customer. Thank you for the great service.

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Greg Snyder, Varonica Bishop

Helpful 0

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May 04, 2021 -

Suntrup Hyundai South responded

Thank you for choosing Suntrup Hyundai, your feedback and rating mean a lot to us. We're glad our team was able to help, and we hope to see you again!

April 27, 2021

Dealership Rating

Employee Rating

"They were very kind and good at explaining service I got..."

- lsy2380

They were very kind and good at explaining service I got at the service center. I am very satisfied with their service always. Thank you.

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: John Dingley, Tim McCarthy, Bob Perry, Nick Sandweg, Patrick Mormino, Varonica Bishop

Helpful 0

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May 04, 2021 -

Suntrup Hyundai South responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Suntrup Hyundai/

January 28, 2021

Dealership Rating

Employee Rating

"The staff was very pleasant and helpful within the first..."

- avawilliams4294

The staff was very pleasant and helpful within the first step through the door. Everything was accommodating. My advisor Wendy kept me updated as I waited. This dealership rocks!!

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: John Dingley, Tim McCarthy, Bob Perry, Nick Sandweg, Patrick Mormino

Helpful 0

Report | Print

Feb 08, 2021 -

Suntrup Hyundai South responded

Thank you, I am very happy our service department provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 28, 2020

Dealership Rating

Employee Rating

"Jordan was very quick and friendly! Always great service..."

- Sally

Jordan was very quick and friendly! Always great service here. I was running a little bit late for my appointment and he was very understanding and got me in and out quickly!

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Helpful 0

Report | Print

Nov 30, 2020 -

Suntrup Hyundai South responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 28, 2020

Dealership Rating

Employee Rating

"Jordan was amazing he was professional and kind. There..."

- Tfk912

Jordan was amazing he was professional and kind. There was an issue he found that had to be presented to another car dealership he was very helpful.

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Helpful 0

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Nov 30, 2020 -

Suntrup Hyundai South responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 28, 2020

Dealership Rating

Employee Rating

"I will only work with Tim.. he is amazing and very..."

- kiahm14

I will only work with Tim.. he is amazing and very respectful. He turned my experience around. Great guy..he goes above and beyond.Tim is great. The stars on bottom are based off working with Tim.

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Tim McCarthy, Bob Perry

Helpful 0

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Nov 30, 2020 -

Suntrup Hyundai South responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated.

November 26, 2020

Dealership Rating

Employee Rating

"Amazing customer service very professional. I scheduled a..."

- Nina

Amazing customer service very professional. I scheduled a service appointment and waited for my vehicle. It didn't take long at all. My car was washed and vacuumed after being serviced.

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Helpful 0

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Nov 30, 2020 -

Suntrup Hyundai South responded

Nina, Thanks for sharing your thoughts about your experience working with Jorden here at BMW of West St.Louis. We appreciate your business and hope to see you again soon!

November 21, 2020

Dealership Rating

Employee Rating

"Jorden provided amazing customer service. I am not an..."

- Samspurg29

Jorden provided amazing customer service. I am not an easy person to please. Also everyone was in a good mood. That is rare these days.

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Helpful 0

Report | Print

Nov 25, 2020 -

Suntrup Hyundai South responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 06, 2020

Dealership Rating

Employee Rating

"Jorden did awesome! I brought my car in for maintenance..."

- Sam

Jorden did awesome! I brought my car in for maintenance and having issues after another mechanic looked it over. He was very quick to get me in, diagnose the problem, and excellent with communication. I love that I wasn't pressured to go with any of the repairs and he was up front about all of the costs. 10/10 Would recommend him.

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Nick Sandweg

Helpful 0

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Nov 13, 2020 -

Suntrup Hyundai South responded

Thank you, Sam, for taking the time to share your thoughts on working with Jorden and our service team. We're glad to hear we delivered such a great experience!

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