Jorge Acosta

Amit came across as rushed & flustered when first meeting him. He lowballed my car’s appraisal value which I had brought in writing from JM Lexus, from the same day, which wasn’t smart, or appreciated. He di him. He lowballed my car’s appraisal value which I had brought in writing from JM Lexus, from the same day, which wasn’t smart, or appreciated. He did not review all features of the car I had specifically come to test drive & learn all of the functions on. I would recommend taking more time & care for future customers. The layout of the dealership felt a bit chaotic and very crowded. The staff overall were helpful and considerate throughout the process. More

by AKSQUIRES716 Verified Customer Verified Customer

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Zebbie made the entire process as easy as Kindergarten. Patient, understanding and works with the buyer. A+ in my book. And not many get an A+ from me. Patient, understanding and works with the buyer. A+ in my book. And not many get an A+ from me. More

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The good part of the experience is that they were able to get me the car I wanted: a GX 550 Overtrail, earth color, with only the options I specified. I could not find any other dealer, and I contacted sev get me the car I wanted: a GX 550 Overtrail, earth color, with only the options I specified. I could not find any other dealer, and I contacted several, that could / would do that in a timely manner. The challenging part was the sales staff. They consistently overpromised and underdelivered. The process took twice the number of months indicated. They tell you they will offer the car meeting your specs to the next client 'in line', and won't give it to anyone else until you make a final decision if you are next in line, but that was not my experience (there were multiple challenging times when a car was offered to me, confirmed to me, then given to someone else, and then at the end offered back to me again). Communications were challenging as sales staff doesn't respond with requested information unless you follow up repeatedly, and multiple people send unsigned texts from the same number so you don't know who you are talking with, even when you ask. All of that said, if you are willing to accept the challenges of a multi-month process (mine took 5 months) and frustrating communications and misinformation, it is likely you will get the car you want at the pricing agreed upon. For me, it was worth it, which is why I can recommend. More

by ricekc Verified Customer Verified Customer

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This was my first time visiting Lexus at Pembroke Pines and there are not enough words to describe the wonderful experience I had with Jorge Acosta (product specialist). He went above and beyond to assist and there are not enough words to describe the wonderful experience I had with Jorge Acosta (product specialist). He went above and beyond to assist me during the leasing process! I have dealt with several dealers in the past and no sales agent ever did for me what Jorge did - his professionalism, attention and patience all exceeded my expectations. THANK YOU so much for your kind assistance! Fantastic experience at this dealer! I HIGHLY RECOMMEND them! More

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Lexus of P. Pines is a wonderful Dealership. All personnel are cordial and eager to assist you with your needs. Truly a pleasure to go to the dealership for ser Pines is a wonderful Dealership. All personnel are cordial and eager to assist you with your needs. Truly a pleasure to go to the dealership for service or purchase of a vehicle. More

by Davidinbend Verified Customer Verified Customer

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Jorge was absolutely fantastic to work with. He delivered a very specific trim of the LS that we have been looking for in short time. Highly recommend him. He delivered a very specific trim of the LS that we have been looking for in short time. Highly recommend him. More

by DencoKam Verified Customer Verified Customer

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I set an appointment to speak with a salesperson on the way there. We were greeted immediately and proceeded with shopping for the right vehicle. 3 hours later, we left with a new vehicle! way there. We were greeted immediately and proceeded with shopping for the right vehicle. 3 hours later, we left with a new vehicle! More

by ZONIAN91 Verified Customer Verified Customer

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Jorge was very helpful and knew the product line very well. Total experience was great well. Total experience was great More

by James G Verified Customer Verified Customer

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Very committed in finding the perfect car I wanted and kneeing to close the deal which was good for both parties. kneeing to close the deal which was good for both parties. More

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This place is great! Friendly team and everyone seems like they are really trying to do what’s best for the customer. My family has been going to Khazi since 2018 and he Friendly team and everyone seems like they are really trying to do what’s best for the customer. My family has been going to Khazi since 2018 and he has been stellar ever since. More

by GRIDORE22 Verified Customer Verified Customer

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